Inside Sales / Customer Service

About the job: Manage customer orders to support production of parts on Davenport multi-spindle screw machines.

Opportunities for growth: Training is provided to further the knowledge of inside sales and customer service specific to company policies and standards as well as other areas of the business.

Essential Functions & Responsibilities:

• Enter incoming orders verifying price, revision level and delivery date
• Manage customer on-line portals to generate and modify orders
• Generate routing sheets for needed part orders
• Manage customer questions and issues including; delivery expedites and recovery plans.
• Manage below safety stock program
• Manage min / max program for high volume parts
• Manage customer revision log
• Manage on time delivery metric for all customers
• Experience with internal audits and familiarity with quality standards including; IATF 16949-2016, ISO 9001-2015 and AS9100D is required.

Minimum Experience: 5 years related inside sales / customer service experience.

Other Requirements:

• Ability to work collaboratively to solve problems relative to area of responsibility.
• Ability to adhere to safety rules, policy and procedures.
• Ability to adhere to employee rules, policy and procedures.

Gates Albert Offers a stable environment, excellent benefits, 401(k) match and career growth.

EOE, including disability/vets