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Sales Engineer, VP
Charles River Systems Inc MA
United States
- $110,000 to $188,750 USD / year
…portfolio management, trading, compliance capabilities, and manager / sponsor connectivity. The company's SaaS-based, leading edge technology platform has been well received, and the firm…
Added 4 mins ago
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Senior Product Manager, Operations & Commercialization
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Remote, United States
- $165,000 to $195,000 USD / year
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Added 4 mins ago
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Parking Cashier
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Relay customer concerns and/or information to shift lead or Operations Manager as necessary
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Aftermarket Marketing Manager
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The Marketing Manager is responsible for developing and executing integrated marketing strategies that strengthen brand awareness, support sales growth, increase customer loyalty, and…
Added 12 mins ago
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Assistant Store Manager
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- $21 to $27.25 USD / hour
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Pharmacy Technician
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…completion of an academic or military pharmacy technician training program will be considered equivalent to one year of pharmacy technician experience.) Excellent customer service and…
Added 13 mins ago
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Regal Kapolei Commons - PART TIME Assistant Manager - Pay $23.50!!!!😁
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Added 17 mins ago
Groomer
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…well-being of the pets in our care and delivering a high level of customer satisfaction and customer service to pet parents. The Pet Stylist may be required to complete additional tasks as…
Added 17 mins ago
Groomer
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…well-being of the pets in our care and delivering a high level of customer satisfaction and customer service to pet parents. The Pet Stylist may be required to complete additional tasks as…
Added 18 mins ago
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Entry-level Lube Tech/Technician
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…help keep our guests safe on the road by providing top-tier customer service, while performing preventative maintenance services for their…
Added 18 mins ago
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Entry-level Lube Tech/Technician (Part Time)
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- $15.5 USD / hour
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…help keep our guests safe on the road by providing top-tier customer service, while performing preventative maintenance services for their…
Added 19 mins ago
2703393 - External Manager in Training
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Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR) and Assistant Site Manager (ASM) job description.
Added 19 mins ago
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2701918 - Store Manager
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Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR) and Assistant Site Manager (ASM) job description.
Added 19 mins ago
2708591 - Store Manager
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Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR) and Assistant Site Manager (ASM) job description.
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Associate Director, AI UX Designer
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District 7 - Mgr, 1 Transportation Specialist - TRM030 - District Utilities Manager (PG: P) - Atlanta, GA
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Patient Care Technician - PCT - Dialysis Preceptor
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One (1) year of cash-handling, banking, and/or customer service experience

Closed listing

Gate Gourmet, Inc

Transportation Representative - Tower Operations

NY, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Closing date: Nov 6, 2026
Posting language: English
Posted: Nov 3, 2026

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Original job description

Archived listing. The details below describe a past opening.

We’re looking for motivated, engaged people to help make everyone’s journeys better. Position is responsible for serving as unit’s primary representative working in the Airport Tower for our major customer's operations where the decisions such as gate changes, aircraft swaps, and delays are made.

Location: 30 Inip Dr, Inwood, NY 11096

Benefits

Paid time off
401k, with company match
Company sponsored life insurance
Medical, dental, vision plans
Voluntary short-term/long-term disability insurance
Voluntary life, accident, and hospital plans
Employee Assistance Program
Employee Discounts
Free hot healthy meals for unit operations roles

Main Duties and Responsibilities:

Analyzes data from custom computer screens and proactively communicates airline changes and updates to the unit dispatch and catering teams.
Monitors airline arrival and departure times and ensures catering teams complete flights as assigned.
Monitors driver’s kitchen department time, alerts unit management when on time departure is in jeopardy and when drivers are late off aircraft, delaying return to unit.
Monitors international strips via Prism camera; provides accurate and timely information regarding the operation to the SOC.
Makes some operational decisions and communicates directly to transportation teams on the field.
Partners with Department Manager to be the voice for the company in delay discussions, and conducts the research needed when contesting a delay.
Tracks all flight, gate, meal order and other changes in flights.
Serves as back up supervisor when that individual is on the ramp by relaying changes in flights to drivers on the ramp, directing work flow and resolving customer problems.
Checks that drivers have completed their run sheets accurately and that all times, aircraft changes, service levels and quantities meet customer specifications.
Answers and logs customer calls, concerns and complaints and makes recommendations to resolve on-going issues.

Qualifications

Education:

H.S. diploma required
Associate’s degree preferred

Work Experience:

Minimum 3 years of experience working in a customer service capacity required
1 year experience directing the work of others
Experience working in the airline industry is preferred

Technical Skills: (Certification, Licenses and Registration)

Basic computer skills
Able to drive on the ramp
Able to multi-task in a dynamic customer environment
Detail oriented
Strong customer service skills
Able to keep calm in high pressure environment
Able to work with a minimum of supervision/off-site environment
Able to make independent decisions
Able to compile data from multiple sources with a high degree of accuracy
Able to communicate status changes to all parties in a timely manner
Driven to document and improve processes
Able to develop rapport with major client

Language / Communication Skills:

Excellent written and oral communication skills.

Job Dimensions Geographic Responsibility: Unit Type of Employment: Full time Travel %: N/A Exemption Classification: Exempt Internal Relationships: Drivers, dispatchers and the catering teams External Relationships: Airline Customers Work Environment / Requirements of the Job: Work in the airport Tower. This position will rotate periodically between day shift, night shift and vacation relief. Budget / Revenue Responsibility: N/A

Organization Structure Direct Line Manager (Title): Director or Manager, Ops Transport Dotted Line Manager (Title, if applicable): N/A Number of Direct Reports: 0 Number of Dotted Line Reports: 0 Estimated Total Size of Team: 1

gategroup Competencies Required to be Successful in the Job:

Thinking – Information Search and analysis & problem resolution skills
Engaging – Understanding others, Team Leadership and Developing People
Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone:

Excellence

We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.
We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.

Passion

Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.
We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.

Responsibility

We care about what we do, and we understand the impact we have on others and the planet.
We always look out for each other –creating a safe workplace environment is everyone’s responsibility.

Respect

Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.
We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

We anticipate that this job will close on:

11/06/2026

Please click here to view our North America Applicant Privacy Notice.

If you want to be part of a team that helps make travel and culinary memories, join us!

About employer

More about this job

Skills

Research
Customer service
Computer skills
Improve business processes
Communication skills
Team leadership
Relationship building
Cooking

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