Front Desk

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• JOB DESCRIPTION EMPLOYER: GastroMed, LLC JOB TITLE: Front Desk

SUMMARY:

The Front Desk is responsible for greeting patients, answering telephone calls, scheduling procedures, registering patients, verifying patient information, collecting payments, and maintaining accurate medical records. This position supports the daily operations of the Endoscopy Center and works closely with physicians, nurses, and other staff to ensure efficient patient flow and excellent customer service.

DUTIES AND RESPONSIBILITIES:

Patient Reception and Registration

• Greet patients and visitors in a friendly and professional manner.
• Check in patients and complete the registration process.
• Verify and update patient demographics, insurance information, and contact information.
• Obtain required patient signatures, consent forms, and other registration documents.
• Collect copayments and patient payments when applicable.
• Process credit card payments and provide receipts.
• Answer patient questions and direct them to the appropriate staff.
• Maintain an organized reception and waiting area.

Scheduling and Communication

• Answer, screen, and direct incoming telephone calls.
• Check voicemail messages and forward them to the appropriate staff.
• Schedule and confirm endoscopy procedures and appointments.
• Prepare booking sheets and update procedure schedules.
• Print and distribute daily procedure schedules as needed.
• Schedule follow-up appointments when applicable.
• Communicate scheduling changes to the appropriate staff.
• Review incoming faxes and forward or upload documents to the EMR.
• Assist with incoming and outgoing mail and other communications.

Medical Records and Documentation

• Prepare and organize patient charts before scheduled procedures.
• Review patient records for missing information, reports, or required documents.
• Enter and update patient demographic and insurance information in the EMR.
• Scan, upload, and file medical records and other documents.
• Ensure patient information is accurate and complete.
• Maintain medical records in an organized and confidential manner.
• Secure patient records and confidential documents at the end of the day.

Insurance and Billing Support

• Obtain and verify copies of patient insurance cards.
• Assist with insurance verification and authorization documentation as assigned.
• Confirm that required insurance and registration information is available before procedures.
• Collect and accurately record patient payments.
• Prepare and forward billing documents when required.
• Assist Billing and Collections with patient account questions or documentation as needed.

Administrative and Center Support

• Perform general office duties, including filing, scanning, photocopying, faxing, and preparing correspondence.
• Monitor office supplies and notify management when additional supplies are needed.
• Maintain an organized, clean, and professional front desk area.
• Follow established infection control, safety, and emergency procedures.
• Support patient safety and privacy in the reception and waiting areas.
• Work cooperatively with physicians, nurses, management, and other team members.
• Participate in staff meetings, training, and quality improvement activities.
• Report patient concerns, scheduling problems, or other issues to management.
• Follow company policies, procedures, and applicable healthcare regulations.
• Perform other related duties as assigned by management.

QUALIFICATIONS:

• Excellent verbal and written communication skills.
• Strong interpersonal skills.
• Ability to understand and follow written and verbal instructions
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Commitment to excellence and high standards.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Bilingual skills a plus.
• Professional appearance and demeanor
• Ability to perform diversified clerical functions and basic accounting procedures.

We offer Competitive salaries,

Benefits:

• Health Insurance is covered 100% by the employer.
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid time off
• 401k
• 401K matching