IT Coordinator

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Job Type

Full-time

Description

Provide reliable Level 1 IT support and administrative coordination to ensure team members are effectively onboarded, supported, and equipped with the technology and system access needed to perform their roles. This position focuses on end-user support, account and license administration, and maintaining accurate IT documentation and processes.

Requirements

Level 1 IT Support · Serve as the first point of contact for IT-related questions and issues. · Provide basic troubleshooting for hardware, software, printers, and mobile devices. · Assist users with common application issues, including email, collaboration tools, and business systems. · Escalate complex or unresolved issues to higher-level IT staff as appropriate. · Coordinate MSP and vendor tickets, appointments, user communications, and resolution follow-up · Serve as a technical resource for equipment maintenance issues. · Deliver friendly, timely, and professional customer service to all users.

Onboarding & Offboarding Support · Coordinate IT onboarding for new hires, including system access, equipment setup, and basic orientation. · Prepare and deploy laptops, peripherals, and mobile devices for new team members. · Assist with IT offboarding by disabling accounts, reclaiming equipment, and following security procedures. · Maintain onboarding and offboarding checklists to ensure consistency and compliance.

License & Account Administration · Assist with provisioning, modifying, and deactivating user accounts across systems. · Maintain accurate records of assigned equipment, licenses, and system access. · Support compliance with company IT policies and security standards.

Accountability · Maintain accurate and up-to-date IT records, documentation, and asset tracking. · Ensure onboarding and offboarding processes are completed accurately and on time. · Log, track, and update support requests within the IT ticketing system. · Follow established IT policies, procedures, and security protocols.

Expectations · Provide consistent, high-quality customer service to internal users. · Communicate clearly and professionally with both technical and non-technical team members. · Demonstrate attention to detail when managing accounts, licenses, and documentation. · Effectively manage multiple requests and shifting priorities. · Actively seek to improve IT processes, documentation, and user experience. · Promote Garman’s Mission, Vision, and Values in all interactions. · Conduct all work with integrity, professionalism, and respect.