Archived listing. The details below describe a past opening.
Event Manager Under the direction and leadership of the Assistant Account Manager and/or Account/Area Manager, as designated by account, the exempt-level Event Manager manages, oversees, and coordinates all aspects of the event operations including ensuring optimal customer satisfaction by meeting the customer requirements, operational planning, and service provided.
Essential Duties and Responsibilities:
- Support operational responsibilities as assigned, including recruiting, hiring, security licensing, training, scheduling, event day operations, and administrative responsibilities.
- Serve as the direct supervisory contact for Event Supervisors regarding performance, operations, and department needs. Responsible for supervising, motivating, coaching, and training. Additionally, responsible for evaluating the work performance of direct reports and making recommendations regarding assignments as required
- Responsible for maintaining positive client/security relationships through frequent team and client contact and support
- Identify issues occurring at events and forward to the Account Manager/Area Manager and/or Client (pending on the location of the incident) as appropriate. May be responsible for writing a report of the situation or assisting with an investigation as directed
- Respond to client or site emergencies as they arise, including ensuring appropriate communication to Account Manager and/or Client (pending on location), Area Manager
- Assists with the coordination of all aspects (technical and managerial) of executing the event operations at the assigned location, including responding to client requests.
- Assign work tasks to Event Supervisors, including Event Staff and Event Security to direct work throughout the event
- Coordinate and conduct on-the-job training through the development and improvement of standard operating procedures, which may include orientation to the post, review of orders, routine responsibilities, and how to respond to emergency situations or specific client needs
- Responsible for ensuring all Standard Operating Procedures and training information are being properly maintained and updated and all positions are properly maintained, cleaned and organized
- Perform other duties and responsibilities as requested or required
Minimum Qualifications:
- Minimum 1-3 years of professional-level experience required. Prior experience in the security, event staffing, law enforcement and/or military experience preferred
- Minimum of one-year previous experience in customer service, security or related field
- Previous security, military, EMS or law enforcement experience preferred, but not required Must be able to work a flexible schedule, inclusive of weekends, nights (event evenings & overnight operation shifts), and holidays.
- Ability to monitor company communications and respond to time-sensitive matters with clients, staff, and senior executives.
- Articulate and able to use good independent judgment and discretion with understanding the significance of notifying superiors and colleagues when appropriate
- Excellent communication skills both oral and written; reading, writing, and oral proficiency in the English language
- Adaptability – Responds effectively to changes in situation or information
Physical and Mental Demands:
While performing the duties of this job, it is required to frequently sit, stand, walk, talk, or hear. They are required to stand or walk for extended periods (up to 10 hours). On occasion, they may be required to climb and work in high places, stoop, bend, or reach above the shoulders. The position may also require work in confined spaces and exposure to different types of outdoor weather conditions. Must occasionally lift, push, or pull up to 45 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Working Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.