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Substitute Part Time High School English and History Teacher
Chandler Preparatory Academy
Chandler, AZ
- $17 USD / hour
- Part-time
Uniquely valuable professional development offerings, from great books seminars with academy colleagues, to leadership and special education coursework/pathways, to reduced tuition graduate…
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Staff Accountant II
San Diego, CA
Serve as the primary finance partner for the NPI, GTPE, and GCB organizations.
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Senior Product Pricing Manager
Zscaler
Remote, United States
…reporting to the VP, Pricing and Packaging Strategy in the Product Management department. We are looking for a strategic and analytical Senior Pricing Manager to help shape and execute…
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Regional Director, Commercial - Midwest
Zscaler
Remote, United States
You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you…
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Account Executive, Commercial - Michigan
Zscaler
Remote, United States
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Business Development Manager (BioPharma Partnerships)
Thermo Fisher Scientific
Remote, United States
Travel up to 20% to support customer meetings, partner governance, and business development activities.
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Senior Manager Distribution
Thermo Fisher Scientific
Dallas, TX
Working across functions, you'll partner with planning, procurement, manufacturing, customer care, and transportation teams to streamline operations and deliver results. This role offers…
Added 1 min ago
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Transportation Engineer Associate - Cedar Rapids
State of Iowa
Cedar Rapids, IA
- $32.13 to $49.76 USD / hour
…Engineers, you’ll gain hands-on experience in construction project management while collaborating closely with contractors, inspectors, and internal teams. You’ll help maintain quality,…
Added 1 min ago
Senior Designer, Creative
Tower 28 Beauty
Los Angeles, CA
…office. This role will report directly to the Design Director and partner closely with cross-functional…
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BGS F/A-18 Sustainment Chief Program Engineer (CPE)
The Boeing Company
Hazelwood, MO
Partner with F/A-18 Program Manager to establish and uphold program battle rhythm and ensure that both Engineering and Program Management teams are utilizing and implementing Program…
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Quality Systems Engineer - Millennium Space Systems
Millennium Space Systems
El Segundo, CA
…Engineer to develop, lead, and continuously improve our Quality Management System (QMS) across satellite production and mission-critical hardware programs. This role serves as a key driver…
Added 2 mins ago
Service Management - Analyst, Global Public Sector, Early Talent
Salesforce, Inc.
IN
…scale. We offer job shadowing, mentorship programs, talent development courses, and much…
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SI
Product Marketing Manager
Salesforce, Inc.
GA · CO · IN · TX
- $117,400 to $177,600 USD / year
Cross-Functional Collaboration: Partner across Corporate Strategy, Core Product Marketing, Product Management, Product Enablement, Sales Program Management, Strategic Events, and…
Added 2 mins ago
Strategic Partner Marketing Senior Manager
Salesforce, Inc.
IN
Budget & Agency Management: Manage joint marketing development funds (MDF), project budgets, vendor SOWs, and creative agencies with operational discipline and compliance.
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Associate Technical Architect - Data - USA
Quantiphi, Inc.
Remote, United States
…Solutions that help organizations solve what truly matters. We partner with enterprises to reimagine their businesses through intelligent, scalable, and transformative AI driving measurable…
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Specialist, Event Operations
S&P Global Inc.
Houston, TX
Oversee vendor relationships, speaker coordination, and partner management to ensure seamless event execution and stakeholder satisfaction.
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Director, DevOps Engineering
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Princeton, NJ
Lead, coach, and develop a team of DevOps engineers through structured feedback, performance management, and career planning - recruiting and retaining strong DevOps talent while fostering…
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Senior Kubernetes Engineer
Peraton
Remote, United States
Partner with the Architecture team to design solutions aligned with the Azure Well-Architected Framework and Kubernetes best practices, and own and enforce Change Management procedures…
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Software Development Manager
Peraton
Herndon, VA
…space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t…
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Data Analytics & Reporting Manager
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…space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t…
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Oracle Database Administrator (DBA)
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Global Product Manager - Pediatric Spine Portfolio
SLD Medtronic Sofamor Danek USA
Lafayette, CO · Memphis, TN · San Diego, CA
With responsibility across the full product lifecycle, you will support portfolio strategy, product development, commercialization, forecasting, inventory management, customer engagement,…
Added 2 mins ago
Engineer I
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Plymouth, MN
The Engineer I will support New Product Development within Medtronic’s R&D team in the Peripheral Vascular Health (PVH) Operating Unit. This role supports all phases of product development,…
Added 2 mins ago
Senior Product Development Program Manager
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…navigating multiple different OU quality systems and Product Development Process (PDP), R&T, development, or qualification processes; Align internal customers, suppliers, Quality,…
Added 2 mins ago
Category Manager
Stater Bros. Markets
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…excellence. Operating with guidance and direction from Business Development Leadership, this role focuses on the accurate, timely execution of day-to-day business processes, including item…

Gap Inc.

Manager, Technical Support

Fresno, CA, United States

Salary Range: $105,000.00 - $136,500.00 Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location.

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Job details

Pay: Salary Range: $105,000.00 - $136,500.00 Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location.
Posting language: English
Posted: Nov 3, 2026

Original job description

About the role In this role, you will work in a dynamic, high paced environment focused on ensuring that our employees' end-to-end technology needs are met efficiently and effectively across distribution centers, contact centers, and corporate remote locations. Your goal is to enable business operations and employee productivity by delivering reliable, consistent, and high-quality IT support services.This role is responsible for managing site-level IT support operations while also driving cross-site alignment in Business Engagement, Operational Excellence, and Customer Experience. Responsibilities include managing a team of employees, overseeing service performance, serving as a point of escalation, and partnering with business and IT stakeholders to ensure effective service delivery, continuous improvement and experience optimization. What you'll do

Lead, coach, and develop a team of technicians and site leads, setting clear expectations, driving accountability, and supporting career growth and development
Provide oversight and guidance to site leads responsible for day-to-day operations, ensuring alignment to service standards and priorities
Build a high-performing, engaged team culture focused on ownership, responsiveness, and continuous improvement
Own performance and outcomes of IT support operations for assigned sites, ensuring consistent service delivery and alignment to operational goals
Drive Operational Excellence by standardizing processes, improving consistency, and increasing efficiency across sites
Promote a high standard of Customer Experience by ensuring consistent, high-quality interactions across all support channels
Use service metrics, KPIs, and trend analysis to drive data-informed decisions and continuous improvement in service delivery
Identify recurring issues and drive problem management efforts to improve service reliability and reduce operational impact
Partner with peer managers to align on service expectations and drive consistency in technician performance and engagement
Serve as primary IT partner to site leadership, aligning support priorities with business needs and operational goals
Build and maintain strong relationships with business partners across sites to ensure alignment and support operational priorities
Coordinate communication across sites to ensure clarity and consistency during incidents, changes, and initiatives
Act as an escalation point for complex technical and operational issues, ensuring timely resolution and clear stakeholder communication
Ensure effective execution of service management processes, including incident, request, and change management, aligned to service expectations and performance standards
Support coordination of major incidents, changes, and initiatives in partnership with infrastructure, network, and engineering teams
Manage vendor relationships and hold partners accountable for service delivery outcomes and performance expectations
Contribute to site technology planning, including lifecycle activities, operational readiness, and continuous improvement initiatives
Adapt team and operational priorities to meet changing business needs while maintaining alignment with organizational goals

Who you are

Progressive leadership experience in IT support or site operations, with a focus on developing teams and leading through others
Experience supporting complex, high-volume operational environments (e.g., distribution centers, contact centers, or similar)
Demonstrated ability to drive performance, consistency, and continuous improvement across teams or multiple locations
Strong business partnership skills, with the ability to align IT support to operational needs and priorities
Experience navigating and resolving complex issues in fast-paced environments, including escalation and coordination across teams
Effective communication, problem-solving, and decision-making skills

Salary Range: $105,000.00 - $136,500.00 Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

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More about this job

Skills

Technical support
Customer experience
Manage a team
Process improvement
Communication skills
Change management
Leadership
Problem solving
Decision making

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