Jobs in the United States

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Senior Business Systems Analyst
Akamai Technologies, Inc.
Baton Rouge, LA
- $88,900 to $160,100 USD / year
Join our Network Statistics Engineering Team!
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Senior Cybersecurity Architect (Cloud)
Amentum
Baton Rouge, LA
Define AI telemetry and investigation requirements with Security Operations and Detection Engineering, then support escalated investigations, control improvements, and secure recovery when…
Added just now
Network and Systems Engineer III – IT Solutions Implementor
Amentum
Baton Rouge, LA
Amentum seeks a Network and Systems Engineer III – IT Solutions Implementor to provide IT solutions and support (remotely), for Amentum programs and projects worldwide. This is a…
Added 4 mins ago
Senior DevSecOps Engineer (Azure Experience) - Remote (USA)
Echelon Risk + Cyber
Washington D. C., DC
Build trusted working relationships with client developers, DevOps engineers, architects, and engineering leadership; become the person they bring problems to before decisions get made.
Added 7 mins ago
Field Support Technician - Onsite Anchor
QBE LLC (Federal)
Virginian Beach, VA
QBE is seeking a motivated Field Support Technician - Onsite Anchor to serve as the on-site IT decision-maker for assigned regional and field locations of a Department of War agency…
Added 7 mins ago
Field Support Technician - Printer Support
QBE LLC (Federal)
Boyer, PA
Ready to turn solid desktop support skills into a career in enterprise endpoint engineering? As a Deskside Technician in Boyers, PA, you will take on the issues the Service Desk could not…
Added 8 mins ago
Network Engineer III
Family Dollar
Chesapeake, VA
Network Engineer III is a senior technical contributor responsible for the engineering, operations, and advanced troubleshooting of the company’s enterprise infrastructure. This individual…
Added 11 mins ago
Director of EH&S
MBC Companies Lebanon LLC
Wilkes-Barre, PA · Lebanon, PA
The Director will partner closely with Plant Managers, Operations, Maintenance & Engineering, Human Resources, and other functional leaders to strengthen safety practices, reduce workplace…
Added 19 mins ago
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Cybersecurity Engineer
Kentro
Springfield, VA
- $145,000 to $180,000 USD / year
Provide security engineering advice and guidance to the ISSO, ISSE, Security Control Assessor (SCA), and OCIO in support of the NGA Program Manager(s).
Added 21 mins ago
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Cybersecurity Graduate Intern - Cyber and Critical Infrastructure Summer Institute - Summer 2027
LLNL
Livermore, CA
- $10,215 USD / month
…technical development activities with lab Subject Matter Experts, network with fellow interns and lab employees, and learn about the breadth of LLNL’s support to US national…
Added 21 mins ago
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Cybersecurity Undergraduate Intern - Cyber and Critical Infrastructure Summer Institute - Summer 2027
LLNL
Livermore, CA
- $23.26 to $31.62 USD / hour
…technical development activities with lab Subject Matter Experts, network with fellow interns and lab employees, and learn about the breadth of LLNL’s support to US national…
Added 21 mins ago
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Critical Infrastructure Analysis Graduate Intern - Cyber and Critical Infrastructure Summer Institute - Summer 2027
LLNL
Livermore, CA
- $10,215 USD / month
…technical development activities with lab Subject Matter Experts, network with fellow interns and lab employees, and learn about the breadth of LLNL’s support to US national…
Added 21 mins ago
Data Center Facility Manager II
Amazon Data Services, Inc.
New Albany, OH
…mission-critical data center facility equipment including electrical support equipment such as stand-by diesel generators and related fuel systems, 3 phase electrical systems that include…
Added 23 mins ago
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Aviation Assembler
Aerotek
Fountain Valley, CA
- $25 to $29 USD / hour
Assemble mechanical and electromechanical components and subassemblies using engineering drawings, blueprints, and work instructions.
Added 24 mins ago
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Commercial AV Foreman
TEKsystems
Scottsdale, AZ
- $33 to $38 USD / hour
- Provide hands-on support for installation activities when required.
Added 25 mins ago
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Entry-Level Civil Engineer - Hiring Event with AECOM - Arlington, VA
AECOM
Hunt Valley, MD
- $70,000 to $80,000 USD / year
Conducts engineering design under the supervision of an experienced engineer.
Added 25 mins ago
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Entry-Level Civil Engineer - Hiring Event with AECOM - Arlington, VA
AECOM
Arlington, VA
- $70,000 to $80,000 USD / year
Conducts engineering design under the supervision of an experienced engineer.
Added 25 mins ago
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Highway Engineering Intern - Hiring Event with AECOM - Arlington, VA
AECOM
Arlington, VA
- $20 to $24 USD / hour
AECOM is seeking a highly motivated Highway Engineering Intern for our transportation department in the Roanoke, VA office. As an intern in the transportation department, you will assist in…
Added 27 mins ago
Engineering Student Assistant (Boeing Contract)
Auburn University
Auburn University, AL
Engineering design and documentation work in support of various projects for large defense contractor.
Added 28 mins ago
Principal Site Reliability Engineer- Electronic Trading Services
JPMC page
Jersey City, NJ
Focuses on network design to reduce future incident occurrences
Added 30 mins ago
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Sr Electrical Engineer Certification And Qualification
Actalent
New Freedom, PA
- $90 to $100 USD / hour
…programs, coordinating with UL and thirdparty labs, and advising engineering and supply chain teams on the technical feasibility and risks of alternate-sourced electrical protection…
Added 30 mins ago
Toolroom Manager
Actalent
Philipsburg, PA
Provide technical direction in tooling, tool design, mold building, machining, and tooling operations to support engineering and production needs.
Added 30 mins ago
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1st Shift Quality Technician
Aerotek
Clinton, PA
- $25 to $30 USD / hour
Communicate quality issues and product nonconformities to Engineering as required to support resolution and customer communication.
Added 31 mins ago
Laboratory Operations Technology Specialist
Eurofins US Network
Spring House, PA
The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is…
Added 31 mins ago
Process Control Engineer
Domtar Paper Company LLC
Johnsonburg, PA

Gap Inc.

Manager, Technical Support

Fresno, CA, United States

Salary Range: $105,000.00 - $136,500.00 Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location.

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Job details

Pay: Salary Range: $105,000.00 - $136,500.00 Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location.
Posting language: English
Posted: Nov 3, 2026

Original job description

About the role In this role, you will work in a dynamic, high paced environment focused on ensuring that our employees' end-to-end technology needs are met efficiently and effectively across distribution centers, contact centers, and corporate remote locations. Your goal is to enable business operations and employee productivity by delivering reliable, consistent, and high-quality IT support services.This role is responsible for managing site-level IT support operations while also driving cross-site alignment in Business Engagement, Operational Excellence, and Customer Experience. Responsibilities include managing a team of employees, overseeing service performance, serving as a point of escalation, and partnering with business and IT stakeholders to ensure effective service delivery, continuous improvement and experience optimization. What you'll do

Lead, coach, and develop a team of technicians and site leads, setting clear expectations, driving accountability, and supporting career growth and development
Provide oversight and guidance to site leads responsible for day-to-day operations, ensuring alignment to service standards and priorities
Build a high-performing, engaged team culture focused on ownership, responsiveness, and continuous improvement
Own performance and outcomes of IT support operations for assigned sites, ensuring consistent service delivery and alignment to operational goals
Drive Operational Excellence by standardizing processes, improving consistency, and increasing efficiency across sites
Promote a high standard of Customer Experience by ensuring consistent, high-quality interactions across all support channels
Use service metrics, KPIs, and trend analysis to drive data-informed decisions and continuous improvement in service delivery
Identify recurring issues and drive problem management efforts to improve service reliability and reduce operational impact
Partner with peer managers to align on service expectations and drive consistency in technician performance and engagement
Serve as primary IT partner to site leadership, aligning support priorities with business needs and operational goals
Build and maintain strong relationships with business partners across sites to ensure alignment and support operational priorities
Coordinate communication across sites to ensure clarity and consistency during incidents, changes, and initiatives
Act as an escalation point for complex technical and operational issues, ensuring timely resolution and clear stakeholder communication
Ensure effective execution of service management processes, including incident, request, and change management, aligned to service expectations and performance standards
Support coordination of major incidents, changes, and initiatives in partnership with infrastructure, network, and engineering teams
Manage vendor relationships and hold partners accountable for service delivery outcomes and performance expectations
Contribute to site technology planning, including lifecycle activities, operational readiness, and continuous improvement initiatives
Adapt team and operational priorities to meet changing business needs while maintaining alignment with organizational goals

Who you are

Progressive leadership experience in IT support or site operations, with a focus on developing teams and leading through others
Experience supporting complex, high-volume operational environments (e.g., distribution centers, contact centers, or similar)
Demonstrated ability to drive performance, consistency, and continuous improvement across teams or multiple locations
Strong business partnership skills, with the ability to align IT support to operational needs and priorities
Experience navigating and resolving complex issues in fast-paced environments, including escalation and coordination across teams
Effective communication, problem-solving, and decision-making skills

Salary Range: $105,000.00 - $136,500.00 Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

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More about this job

Skills

Technical support
Customer experience
Manage a team
Process improvement
Communication skills
Change management
Leadership
Problem solving
Decision making

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