Jobs in the United States

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Added 2 mins ago
Associate Banker II - Clark (20 hour)
TD Bank, N.A.
Clark, NJ
Demonstrated effective problem-solving skills
Added 2 mins ago
TB
Part Time Associate Banker I (20 hours) East Rutherford
TD Bank, N.A.
East Rutherford, NJ
- Part-time
Demonstrated effective problem-solving skills
Added 2 mins ago
Associate Banker II - Great Barrington
TD Bank, N.A.
Great Barrington, MA
Demonstrated effective problem-solving skills
Added 2 mins ago
TB
Associate Banker II - Part Time 20hr - Orange City, FL
TD Bank, N.A.
Orange City, FL
- Part-time
Demonstrated effective problem-solving skills
Added 2 mins ago
Associate Banker II - Lewiston, ME
TD Bank, N.A.
Lewiston, ME
Demonstrated effective problem-solving skills
Added 3 mins ago
VJ
Call Center Representative- Bilingual
VERNON J HARRIS EAST END COMMUNITY HEALTH CENTER
Richmond, VA
- $18 to $21 USD / hour
Associate or bachelor’s degree in healthcare administration, business, or related field preferred.
Added 4 mins ago
Desktop Technician
CaroMont Health
Gastonia, NC
…related peripheral equipment and timely response to end user problem calls. Install, diagnose, repair, upgrade and maintain all PC related hardware and software to insure optimal…
Added 6 mins ago
I
Associate General Counsel
iCOUNTER
Remote, United States
- $200,000 to $250,000 USD / year
We are seeking a highly motivated, operationally minded Associate General Counsel (AGC) to join our growing legal team and report directly to the Chief Legal Officer (CLO). This is a…
Added 8 mins ago
Call Center Supervisor (Non-Clinical)
United Biosource Corporation
Remote, United States
Oversees resolution of employee relations issues and performance standards, productivity and service standards.
Added 10 mins ago
RU
Provider Data Management Analyst 1
Randstad USA
Remote, United States
- $22.99 to $23 USD / hour
Are you an analytical problem solver with sharp attention to detail and strong computer skills looking for a work-from-home opportunity? We are seeking a dedicated Provider Data Management…
Added 11 mins ago
Workplace Coordinator
US AMR-Jones Lang LaSalle Americas, Inc.
NY
Experience with service request management and problem resolution
Added 11 mins ago
Experience Coordinator
US AMR-Jones Lang LaSalle Americas, Inc.
Mountain View, CA
…dynamic, client-facing role for someone passionate about service, problem-solving, and contributing to an outstanding work environment. As part of our team, you will help increase…
Added 12 mins ago
Telephonic Case Manager
Humana Insurance Company
Remote, United States
…involving them in the Care Coordination process and assists in problem resolution involving members and providers as a member advocate including information for the member grievance…
Added 12 mins ago
Provider Relations Representative
Humana Insurance Company
Remote, United States
…onboarding, training, education, and inquiry/issue support and resolution. The individual in this role should have critical thinking/problem solving skills, an understanding of health plan…
Added 13 mins ago
DC
Fleet Technician & Senior Fleet Technician
Dakota County
Rosemount, MN
- $25.06 to $39.16 USD / hour
Associate's Degree OR Two year technical certificate in the field of Fleet Maintenance and repair by the hire date AND One years experience as a heavy equipment technician, automotive or…
Added 15 mins ago
245D Program Coordinator / Supervisor
Default Brand
Bloomington, MN
Support staff with problem-solving, conflict resolution, and day-to-day questions.
Added 16 mins ago
Commissioning Analyst
Kwik Trip
La Crosse, WI
Lead meetings, implement commissioning programs, and drive issue resolution
Added 22 mins ago
Project Manager: PMO Tools (Jira)
Ford
Dearborn, MI · Dearborn
Explain discrepancies clearly to business and technical stakeholders and drive corrective actions through resolution.
Added 24 mins ago
Member Service Manager
Nusenda Brand
Albuquerque, NM
Assists members with account and loan products and services, answer questions, and operates as a teller as needed, and handles problem resolution within authority level.
Added 25 mins ago
Mission Specialist - Protected Band Watch Officer (PBWO)
INFINITY SYSTEMS ENGINEERING LLC
Colorado Springs, CO
Demonstrated talent in problem solving and resolution, with expertise in deconflicting priorities
Added 25 mins ago
TB
Relationship Banker or Senior Relationship Banker - South Roanoke
Truist Bank
Roanoke, VA
- $45,760 to $58,500 USD / year
1. Exercises advanced proficiency with routine client maintenance requests, problem resolution and advanced sales functions regarding deposit, credit, convenience and other product and…
Added 26 mins ago
Project Manager: PMO Tools (Jira)
Ford Global
Dearborn, MI
Explain discrepancies clearly to business and technical stakeholders and drive corrective actions through resolution.
Added 26 mins ago
Customer Service
Express Employment Professionals
Worcester, MA
Strong problem-solving and conflict-resolution skills.
Added 26 mins ago
Account Manager
Earthworks, Inc
Alvarado, TX
· Proactively communicate with customers regarding service performance, updates, and issue resolution
Added 30 mins ago
HR Associate (Hourly)
Paradies Lagardere Default
Grand Rapids, MI
Strong problem-solving and conflict resolution abilities.

GALLS

IT Associate

Lexington, KY, United States

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Job details

Education: High school diploma
Posting language: English
Posted: Oct 29, 2026

Original job description

About GALLS

GALLS, LLC is the largest and fastest-growing supplier of uniforms and equipment to public safety professionals, with a national presence in more than 80 locations. With over 50 years in the industry, it is easy to see why. We are PROUD to serve America’s public safety professionals by providing the broadest selection of uniforms, equipment, and solutions combined with great customer service.

The IT Associate’s role is to ensure the proper operation of end-user technologies, including account access administration, so that end users can accomplish their required business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests. Problem resolution may involve diagnostics, helpdesk request tracking tools, and require that the individual give in-person or remote, hands-on help at the desktop level.

WHAT YOU’LL DO

Field incoming help requests from end users and answer their questions or resolve their issues in a timely and courteous manner. Help requests typically come in via a ticket, but could be a telephone call, email, or chat session.
Document or verify all pertinent end user identification information, including the nature of their problem or issue.
Build rapport and elicit problem details from end users.
Prioritize and schedule issue resolutions. Escalate issues (when required) to the appropriate Tier 2 or 3 technical resource.
Record, and document all pertinent details in the help request ticket, including all actions taken to resolve the issue and any decisions that may have been made in the process.
Apply diagnostic tools, as required, to aid in troubleshooting and issue resolution.
Access software updates, drivers, knowledge bases, and frequently asked question resources, both internal and external, to aid in issue resolution.
Identify and learn appropriate software and hardware used by the organization.
Perform hands-on fixes, including installing and upgrading software, installing hardware, and configuring and deploying a wide variety of devices. Examples include desktops, laptops, mobile devices, network routers/switches, printers, and peripheral equipment.
Responsible for standard user setup for hardware & software.
Perform preventative maintenance, including checking and cleaning workstations, printers, and other end-user devices.
Test, as appropriate, fixes to ensure issue has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop or continually enhance help sheets and frequently asked questions for end users.
Perform account access administration tasks as required by company policy.
Add/remove/disable accounts
Badge administration tasks
Assign licenses in accordance with company guidelines
Perform audits
Work extended hours as required to meet business requirements or resolve issues.

WHAT YOU BRING

Excellent customer service and communication (written & oral) skills.
Ability to present and communicate technical concepts to non-technical users.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.
Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Highly self-motivated and directed.
Attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize, multi-task, and execute tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment.
High School diploma required
Some college coursework preferred
Some Technical experience or Service Desk work preferred
A+ certification preferred
Network+ and Security+ certifications preferred
Familiarity with ITIL and ITIL Foundation certification preferred

WHAT YOU SEND OUR WAY

Your resume, highlighting your education, experience, and skills

WHAT WE OFFER

Excellent medical/dental and vision coverage - Eligible 1st day of the month after start date
401(k) retirement plan with company contribution (because you will retire someday)
Flexible benefits - choose what you like, ignore the rest
Generous employee discount
Vacation and Personal Time
Paid Holidays
Tuition reimbursement
Daily Pay: up to 50% of your pay

EOE/Disability/Vets

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More about this job

Skills

Troubleshooting
Microsoft Access
Cleaning
Customer service
Communication skills
Interpersonal skills
Documentation
Research
Attention to detail
Problem solving
Work as a team
A+
Network+
Security+
ITIL

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