Operations Supervisor

Introduction Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way. How you'll make an impact Working with minimal supervision, leads the support staff in all activities related to branch operations. Supervises, trains and develops all subordinate clerical positions. Actively participates in the hiring process for subordinate staff. Manages job performance of assigned staff and utilizes approved corporate policies to deal with behavior and/or performance issues. Prepares performance evaluations and suggests merit increases within corporate guidelines and manager approval. Leads the clerical/administrative support function for a branch office of claim function. Processes data and generates reports as assigned. Handles other clerical work as assigned that may include, answering telephones, filing, document creation, mail processing, scanning, payment processing and related functions. May maintain, office records, calendars, and travel itineraries. Supports office facilities management and training associated with new information technology and business processes. About You Required: High school diploma or GED equivalent and a minimum of 4 years of relevant work experience. Preferred: Associate Degree. Behaviors: Above average verbal and written communication skills, as well as, demonstrated competence in use of business office software tools. Ability to professionally interact with all levels of branch personal, as well as, clients, vendors and all other office visitors. Able to maintain strict confidence regarding information contained in assigned work. Compensation and benefits At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page. Competitive compensation Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled) Working with minimal supervision, leads the support staff in all activities related to branch operations. Supervises, trains and develops all subordinate clerical positions. Actively participates in the hiring process for subordinate staff. Manages job performance of assigned staff and utilizes approved corporate policies to deal with behavior and/or performance issues. Prepares performance evaluations and suggests merit increases within corporate guidelines and manager approval. Leads the clerical/administrative support function for a branch office of claim function. Processes data and generates reports as assigned. Handles other clerical work as assigned that may include, answering telephones, filing, document creation, mail processing, scanning, payment processing and related functions. May maintain, office records, calendars, and travel itineraries. Supports office facilities management and training associated with new information technology and business processes. Required: High school diploma or GED equivalent and a minimum of 4 years of relevant work experience. Preferred: Associate Degree. Behaviors: Above average verbal and written communication skills, as well as, demonstrated competence in use of business office software tools. Ability to professionally interact with all levels of branch personal, as well as, clients, vendors and all other office visitors. Able to maintain strict confidence regarding information contained in assigned work.