Manager, Business Intelligence

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership - and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. How you'll make an impact The Business Intelligence Manager leads a team of developers responsible for designing, developing, deploying, and supporting enterprise reporting and business intelligence solutions using Power BI, SQL Server Reporting Services (SSRS), and SQL. This is a hands-on role that combines people management, technical leadership, project delivery, development governance, and business partnership. The manager is expected to maintain strong technical expertise and to personally participate in development, troubleshooting, solution design, and technical reviews when needed. The role requires deep expertise in Power BI, SSRS, and SQL, along with a strong understanding of Azure, Power Platform, Snowflake, database architecture, Power BI architecture, and SSRS architecture. The ideal candidate understands emerging AI technologies and their application to business intelligence, analytics, reporting, and development productivity, with experience leveraging AI-enabled tools Key Responsibilities 1. Technical Delivery · Develop, troubleshoot, and support SQL Server Reporting Services (SSRS) and Power BI solutions. · Build and optimize SQL, DAX, and Power Query solutions, including complex queries, and stored procedures. · Assemble datasets and semantic models from SQL Server and Snowflake data warehouses. · Keep Git source code repositories and product documentation updated and accurate. · Conduct solution architecture reviews and code reviews. · Oversee production support processes, incident management, root cause analysis, and continuous improvement initiatives. 2. Stakeholder Collaboration & Communication · Collaborate with business analysts, project managers, contractors, and other technology teams supporting BI delivery. · Build trusted relationships with business stakeholders and serve as a technical advisor for reporting and BI solutions. · Manage deliverables and backlogs across multiple concurrent projects and communicate status, risks, and issues clearly. 3. People Leadership · Lead, coach, and develop a team of Power BI and SSRS developers. · Provide technical direction for report design, data retrieval, semantic modeling, SQL development, performance optimization, maintainability, and production support. · Manage capacity, priorities, risks, and dependencies to ensure timely product delivery. About You Required: Typically requires a University Degree and minimum 5 years prior relevant experience, or equivalent experience. Bachelor's degree in Computer Science, Information Systems, Business Intelligence, Data Analytics, or a related field. Experience in the insurance or risk management industry. 10+ years of experience developing enterprise business intelligence and reporting solutions using Power BI, SSRS, SQL, data warehouses, and data lakes. 5+ years of advanced experience with Power BI, including DAX, semantic modeling, Power Query, Row Level Security (RLS) and report optimization. 5+ years of experience working with enterprise data platforms, including SQL Server, Snowflake, and Azure Synapse. 5+ years of experience with development governance, source control, CI/CD, and deployment automation. 3+ years of experience leading or managing BI, reporting, analytics, or software development teams. 1-3 years of experience utilizing AI-enabled tools and capabilities within reporting, analytics, software development, or business operations. Strong analytical, problem-solving, communication, and leadership skills. Compensation and benefits At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page. Competitive compensation Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled) The Business Intelligence Manager leads a team of developers responsible for designing, developing, deploying, and supporting enterprise reporting and business intelligence solutions using Power BI, SQL Server Reporting Services (SSRS), and SQL. This is a hands-on role that combines people management, technical leadership, project delivery, development governance, and business partnership. The manager is expected to maintain strong technical expertise and to personally participate in development, troubleshooting, solution design, and technical reviews when needed. The role requires deep expertise in Power BI, SSRS, and SQL, along with a strong understanding of Azure, Power Platform, Snowflake, database architecture, Power BI architecture, and SSRS architecture. The ideal candidate understands emerging AI technologies and their application to business intelligence, analytics, reporting, and development productivity, with experience leveraging AI-enabled tools Key Responsibilities 1. Technical Delivery · Develop, troubleshoot, and support SQL Server Reporting Services (SSRS) and Power BI solutions. · Build and optimize SQL, DAX, and Power Query solutions, including complex queries, and stored procedures. · Assemble datasets and semantic models from SQL Server and Snowflake data warehouses. · Keep Git source code repositories and product documentation updated and accurate. · Conduct solution architecture reviews and code reviews. · Oversee production support processes, incident management, root cause analysis, and continuous improvement initiatives. 2. Stakeholder Collaboration & Communication · Collaborate with business analysts, project managers, contractors, and other technology teams supporting BI delivery. · Build trusted relationships with business stakeholders and serve as a technical advisor for reporting and BI solutions. · Manage deliverables and backlogs across multiple concurrent projects and communicate status, risks, and issues clearly. 3. People Leadership · Lead, coach, and develop a team of Power BI and SSRS developers. · Provide technical direction for report design, data retrieval, semantic modeling, SQL development, performance optimization, maintainability, and production support. · Manage capacity, priorities, risks, and dependencies to ensure timely product delivery. Required: Typically requires a University Degree and minimum 5 years prior relevant experience, or equivalent experience. Bachelor's degree in Computer Science, Information Systems, Business Intelligence, Data Analytics, or a related field. Experience in the insurance or risk management industry. 10+ years of experience developing enterprise business intelligence and reporting solutions using Power BI, SSRS, SQL, data warehouses, and data lakes. 5+ years of advanced experience with Power BI, including DAX, semantic modeling, Power Query, Row Level Security (RLS) and report optimization. 5+ years of experience working with enterprise data platforms, including SQL Server, Snowflake, and Azure Synapse. 5+ years of experience with development governance, source control, CI/CD, and deployment automation. 3+ years of experience leading or managing BI, reporting, analytics, or software development teams. 1-3 years of experience utilizing AI-enabled tools and capabilities within reporting, analytics, software development, or business operations. Strong analytical, problem-solving, communication, and leadership skills.