Claims Manager

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview PartnerSource, a partner of Gallagher's, provides an innovative alternative to traditional workers’ compensation for Texas employers through Occupational Injury Benefit Programs. As a leading consulting firm in this specialized market, PartnerSource helps businesses design, implement, and optimize their programs while providing strategic guidance focused on risk mitigation, regulatory compliance, and employee care. How you'll make an impact Handle benefit appeals and support claims-related engagement activities Audit claims files along with completing review active cases for recommendations Review TPA systems and evaluate coverage concerns Ensure claim letters are accurate, complete, and appropriately drafted before client meetings Support attorney Team Leaders by: Reviewing how claims were investigated and identify opportunities for improvement Identifying missing information or exposures Helping the team stay proactive rather than reactive Participate in customized client engagement activities based on client needs Assist with ERISA compliance claim audits Review denied benefit claims that move into ERISA appeals About You Required: 3 years of relevant claims experience, with adjuster experience preferred Advanced proficiency with Microsoft Word, Outlook, Excel, and PowerPoint Exceptional verbal, written and interpersonal communication skills, including responsiveness Excellent analytical, time management, and organizational skills, including ability to multi-task, prioritize, and manage large volumes of information Preferred: Experience in occupational injury claims Liability claims experience is preferred Strong investigative/analytical mindset Comfortable digging into claim details and identifying issues Ability to articulate recommendations clearly, positively, and professionally Familiarity with non-subscription claims is preferred Compensation and benefits At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page. Competitive compensation Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled) Handle benefit appeals and support claims-related engagement activities Audit claims files along with completing review active cases for recommendations Review TPA systems and evaluate coverage concerns Ensure claim letters are accurate, complete, and appropriately drafted before client meetings Support attorney Team Leaders by: Reviewing how claims were investigated and identify opportunities for improvement Identifying missing information or exposures Helping the team stay proactive rather than reactive Participate in customized client engagement activities based on client needs Assist with ERISA compliance claim audits Review denied benefit claims that move into ERISA appeals Required: 3 years of relevant claims experience, with adjuster experience preferred Advanced proficiency with Microsoft Word, Outlook, Excel, and PowerPoint Exceptional verbal, written and interpersonal communication skills, including responsiveness Excellent analytical, time management, and organizational skills, including ability to multi-task, prioritize, and manage large volumes of information Preferred: Experience in occupational injury claims Liability claims experience is preferred Strong investigative/analytical mindset Comfortable digging into claim details and identifying issues Ability to articulate recommendations clearly, positively, and professionally Familiarity with non-subscription claims is preferred