Whether it's the unique breadth of our integrated offering that covers Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology products; or our commitment to recognizing and rewarding people for the contribution they make - working here isn't like anywhere else.
At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
The Senior Manager, GAIN Digital Strategy leads the strategy, development, execution, and continuous improvement of the U.S. Aesthetics GAIN digital education ecosystem. This role owns the digital strategy and footprint for GAIN, including webinar programs, virtual Inside Sales programs, GAIN Connect, the GAIN App, social content, and other digital customer education channels.
The role serves as the primary business owner and point of contact for GAIN digital platforms, partnering closely with IT, Digital/Omnichannel, Sales, Marketing, Analytics, Global GAIN, external vendors, faculty, and agencies. The Senior Manager is accountable for aligned digital-program budgets, assigned congress education programs, field support and communications, content governance, and measuring the performance and impact of the GAIN digital experience.
Key Responsibilities
Digital Strategy and GAIN Footprint
- Own the strategy, roadmap, and continuous evolution of GAIN’s digital education footprint across platforms, channels, and customer touchpoints.
- Develop a cohesive digital education journey that supports customer engagement, learning, repeat participation, and business objectives.
- Identify opportunities to expand, optimize, simplify, and scale GAIN digital experiences.
- Partner with GAIN leadership and cross-functional stakeholders to prioritize digital investments, capabilities, and initiatives.
- Ensure digital content and experiences reflect a premium, consistent, and customer-centered GAIN brand experience.
Webinar and Virtual Inside Sales Program Ownership
- Own the strategy, annual content calendar, operational planning, and execution of GAIN webinar programs.
- Lead webinar speaker and faculty coordination, content development, customer targeting, communications, execution logistics, and post-program measurement.
- Own virtual Inside Sales education programs in partnership with sales and other internal stakeholders.
- Establish standardized processes for webinar and virtual-program planning, content review, faculty readiness, promotion, attendee follow-up, and reporting.
- Use attendance, engagement, feedback, and business data to optimize future virtual education programming.
GAIN Digital Platforms and Content Ownership
- Own GAIN Connect and GAIN App business strategy, content strategy, user experience, governance, and performance measurement.
- Serve as the primary point of contact for GAIN Connect, including content planning, platform priorities, stakeholder alignment, issue escalation, and enhancement planning.
- Serve as the primary point of contact for the GAIN App, including content prioritization, user experience, programming, and platform enhancements.
- Own the digital content strategy for GAIN social channels, GAIN Connect, the GAIN App, and other approved digital education channels.
- Ensure digital content is organized, current, easy to navigate, and designed to increase engagement and return participation.
- Coordinate required review and approval processes for digital materials, communications, and program content through Veeva and applicable governance channels.
IT, Global, and Business Thought Partnership
- Serve as the primary GAIN business thought partner for IT, helping define platform requirements, prioritize enhancements, identify risks, and support implementation of digital solutions.
- Partner with Digital/Omnichannel, Analytics, and IT teams to improve data visibility, reporting, integrations, platform functionality, and user experience.
- Act as the U.S. GAIN thought partner for Global GAIN Connect initiatives, sharing market needs, best practices, content priorities, and feedback.
- Translate GAIN business needs into clear digital requirements, project plans, and actionable recommendations.
- Support GAIN leadership with strategic insights regarding digital trends, platform opportunities, customer behavior, and program performance.
Congress Programs and Digital Amplification
- Partner with GAIN team to lead digital component of all congresses and meet veeva and congress deadlines and requirements.
- Identify opportunities to extend the reach and impact of congress content through appropriate GAIN digital channels.
- Lead assigned congress and conference education programs, faculty coordination, attendance strategy, operational delivery, and post-program assessment.
- Partner with internal teams and vendors to deliver congress-related digital assets and education experiences on time, within budget, and in line with governance requirements.
Field Partnership and GAIN Support
- Serve as a primary field point of contact for questions regarding GAIN programs, platforms, digital content, and customer education processes.
- Partner with the U.S. Sales organization to ensure field teams understand available GAIN resources, webinar programs, GAIN Connect, the GAIN App, and related processes.
- Create clear field communications, resources, and training to support adoption and effective use of GAIN digital tools and programming.
- Capture field feedback and translate insights into improvements to digital strategy, content, platform functionality, and customer experience.
Financial Management and Vendor Leadership
- Own budgets for aligned digital strategy, webinar, virtual Inside Sales, platform, content, congress, and other assigned activities.
- Manage annual planning, forecasting, spend tracking, reconciliation, purchase orders, statements of work, and vendor invoices for assigned workstreams.
- Lead operational relationships with digital-platform providers, webinar vendors, agencies, event partners, and other external partners.
Measurement, Insights, and Continuous Improvement
- Define, monitor, and communicate key performance indicators for GAIN digital channels and programs, including enrollment, attendance, engagement, completion, content usage, customer feedback, and return on education.
- Partner with Analytics and Commercial Operations to develop reporting, dashboards, insights, and recommendations for GAIN leadership.
- Use customer, field, faculty, and stakeholder feedback to improve program design, content strategy, platform usability, targeting, and investment decisions.
- Drive scalable, standardized processes that strengthen digital operational excellence across GAIN education programs.
Cross-Functional Relationships Internal partners
- GAIN peer and leadership team
- Marketing and Brand teams
- U.S. Sales organization, field teams, and Sales leadership
- Commercial Operations and Analytics
- Digital/Omnichannel and IT partners
- Medical, Legal, Ethics & Compliance, and Privacy
- Global Education, Digital, and GAIN teams
External partners
- Webinar, digital learning, and technology vendors
- Digital agencies and content-production partners
- Faculty, trainers, and speaker-bureau partners
- Event production, travel, logistics, congress, and conference partners
Skills & Qualifications
- Bachelor’s degree required, preferably in Business, Marketing, Healthcare, Life Sciences, Digital Strategy, Communications, or a related field. Digital strategy and customer-experience mindset.
- 7+ years of progressive experience in digital strategy, digital marketing, commercial operations, sales enablement, HCP education, webinar programming, digital learning, or related roles within a regulated or complex commercial environment.
- Experience in pharma, aesthetics, medical device, or an adjacent healthcare industry preferred.
- Demonstrated experience owning digital platforms, customer-facing digital content, webinar programs, or virtual education initiatives.
- Experience partnering with IT, Digital/Omnichannel, Analytics, Sales, and external vendors.
- Proven experience managing program, platform, content, event, or education budgets.
- Experience with Veeva promotional review processes preferred.
- Experience supporting congress or conference programming preferred.
- Strong digital strategy, program management, operational planning, and execution skills.
- Ability to translate business needs into clear digital requirements and actionable plans.
- Excellent written, verbal, facilitation, and stakeholder-management capabilities.
- Strong analytical skills, including the ability to use data and customer feedback to improve programs and platforms.
- Proficiency with spreadsheets, presentations, dashboards, webinar tools, content-management systems, and common business tools.
- Ability to manage multiple priorities, deadlines, vendors, and stakeholders with sound judgment.
- Program and project management discipline
- Executive-ready written and verbal communication
- Cross-functional leadership and influence without authority
- Data-driven decision making and analytical thinking
- Vendor leadership and budget management
- Change management and process improvement
- Commercial acumen and understanding of field execution realities
- Travel as needed (~35% of time) (program sites conferences, and meetings)
- Ability to prioritize and execute effectively in a fast-paced environment
This role requires the ability to perform standard office activities, including extended periods of computer use, participation in virtual and in-person meetings, and collaboration across teams. Depending on business needs, occasional travel may be required. Work environments and physical requirements may vary based on the requirements of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
This job description describes the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities. Duties and responsibilities may be modified, added, or removed as necessary to meet business and organizational needs.
Compensation
The target base salary range for this role is $160,000-$190,000 per year. This range reflects the anticipated compensation for the role. Where pay falls withing the range may vary based on many factors, including, but not limited to, job responsibilities, skills, experience, education, certifications, location and applicable geographic pay zones, market conditions, internal equity and business considerations. Compensation decisions are made based on an assessment of the candidate’s qualifications and the totality of relevant factors.
In addition to base salary, this role is eligible to participate in an annual short-term incentive program, subject to plan terms and eligibility requirements.
Benefits
Galderma offers a competitive and comprehensive benefits program, including medical, dental, and vision coverage, a 401(k) plan with employer match, paid time off, and other benefits, subject to eligibility and applicable plan terms.
Work Authorization This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the United States.
What We Offer At Galderma, you’ll be part of a purpose-driven organization committed to advancing dermatology and improving patient outcomes worldwide. We offer competitive compensation, annual incentive opportunities, and comprehensive benefits, along with meaningful opportunities for growth, development, and collaboration in an inclusive and innovative environment.
Next Steps
- If your profile is a match, we will invite you for a first virtual conversation with the recruiter.
- The next step is a virtual conversation with the hiring manager
- The final step is a panel conversation with the extended team
Don't meet every single requirement? At Galderma, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role, but your experience doesn't align perfectly with the qualifications listed, we encourage you to apply anyway!
If you are considering employment at Galderma, review our job postings at www.galderma.com/us/careers. Please be aware of fraudulent job offers and individuals falsely claiming to represent our Human Resources department. Our company will never request or offer payment, personal financial information, or sensitive data (such as Social Security numbers or bank details) during the early stages of recruitment. All legitimate communications from our HR team will come from official company email domains and follow our established hiring process.
