Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added just now
Senior Development Project Engineer (Data Center Construction MEPR)
Quality Technology Services, LLC
United States
…Designers, Engineers, Commissioning Agents, Vendors, and Data Center Operations & Corporate real estate staff and should have both written and oral communication skills commensurate with…
Added just now
Development Project Engineer (Data Center Construction OFCIR)
Quality Technology Services, LLC
United States
…Commissioning, Supply Chain, Logistics, Warehouse teams, and Data Center Operations to ensure OFCIR scope is delivered in alignment with project schedule, budget, quality, and safety…
Added just now
S
Assistant Account / Operations Manager - Corporate Dining
Sifted
South San Francisco, CA
- $75,000 to $85,000 USD / year
Sifted is seeking an Assistant Account Manager - Hospitality & Operations to support our on-site food and hospitality program at Stripe Oyster Point. This role serves as the operational…
Added just now
Manager, Automotive Business Operations
AAA Northern California, Nevada & Utah
Walnut Creek, CA
The Manager, Automotive Business Operations will develop and execute strategic initiatives based on business case analysis and lead continuous process improvement to support the AAA…
Added 2 mins ago
S
Revenue Operations Manager III
Sinch
United States
- $100,000 to $120,000 USD / year
As a Revenue Operations Manager III, you'll be part of a dynamic team that's shaping the future of our company. This is an individual contributor role, reporting to a Sr Revenue Operations…
Added 2 mins ago
Enterprise CES - CIS Sales Sr Manager - US
DXC Technology
ANY CITY, NY
DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and…
Added 3 mins ago
CAA Comm Ctr Assistant Manager
Columbia Industries
Kennewick, WA
The Community Center Assistant Manager supports the Community Center Manager in overseeing the daily operations of the Community Center and ensuring high-quality services for clients,…
Added 3 mins ago
Loader Operator
CRH
Morton, MS
Assist in training less–experienced employees on the proper operations, servicing and repair of equipment to further their abilities.
Added 3 mins ago
Ready Mix QC Technician
CRH
Shreveport, LA
…above and discusses necessary adjustments in batch weights with Manager, plus observes workability, finish ability, and contractor’s use or misuse of…
Added 4 mins ago
Manager, Endocrinology, Infectious Disease, and Rheumatology
Sutter Health
Mountain View, CA · Los Gatos, CA
…quality, patient satisfaction and access. Plans and organizes operations and resources to ensure effective and efficient delivery of patient care consistent with applicable laws, standards…
Added 5 mins ago
Center Manager III Urgent Care Apopka
Team Member Services
United States
Maintains safe and efficient center operations by monitoring work orders, equipment safety, overseeing vendors, and recommending improvements.
Added 5 mins ago
Urgent Care Center Manager
Team Member Services
United States
Develops and implements the annual budget, overseeing fiscal operations, cost management, revenue generation, accounts payable, and daily financial practices.
Added 6 mins ago
C
Area Director -- BYU-Pathway Worldwide - (Full-time)
Church
Salt Lake City, UT
- Full-time
The Area Director, Global Engagement and Operations, is a critical member of BYU-Pathway Worldwide’s U.S. and Canada Field Operations team and provides strategic leadership and operational…
Added 7 mins ago
VI
Infusion Registered Nurse, Full-Time - Dallas, TX
Vivo Infusion
Dallas, TX
- $40 to $42 USD / hour
- Full-time
Private Equity for the Greater Good - Company-wide Employee Ownership Program
Added 7 mins ago
VI
Clinical Service Specialist, Full-Time - Aurora, CO
Vivo Infusion
Aurora, CO
- $20 to $22 USD / hour
- Full-time
…plan is followed. Communicates any changes to the Clinical Operations Manager and nursing staff as needed. Additionally, calls to remind patients of their upcoming…
Added 7 mins ago
VI
Advanced Practitioner, Full-Time - North Haven, CT
Vivo Infusion
North Haven, CT
- $70 to $72 USD / hour
- Full-time
Private Equity for the Greater Good - Company-wide Employee Ownership Program
Added 7 mins ago
VI
Certified Medical Assistant, Full Time - Boerne, TX
Vivo Infusion
Boerne, TX
- $20 to $23 USD / hour
- Full-time
Private Equity for the Greater Good - Company-wide Employee Ownership Program
Added 7 mins ago
VI
Infusion Registered Nurse, Part-Time - Denton, TX
Vivo Infusion
Denton, TX
- $40 to $43 USD / hour
- Part-time
Private Equity for the Greater Good - Company-wide Employee Ownership Program
Added 7 mins ago
Storage as a Service Senior Program Manager
Hewlett Packard Enterprise
Andover, MA · Spring, TX
Leads program team responsible for defining, building, and bringing to market HPE’s strategic Storage as a Service offering. Orchestrates a cross functional core team consisting of product…
Added 8 mins ago
SF
Project Manager (Transit-Oriented Development)
San Francisco Bay Area Rapid Transit District (BART)
Oakland, CA
- $77.31 to $117.12 USD / hour
The San Francisco Bay Area Rapid Transit District (BART) is seeking a results-driven and collaborative Project Manager to join its Transit-Oriented Development (TOD)/Permit Team. This…
Added 9 mins ago
AC
Project Manager I
AIR Communities
Denver, CO
- $75,000 to $85,000 USD / year
AIR values relationships and the benefits from working side by side with teammates, therefore this position will be in-office 5 days a week to support central administrative operations.
Added 9 mins ago
Janitorial Supervisor
CW Resources, Inc.
JBER, AK
CW is seeking a skilled and dependable Janitorial Supervisor to support daily custodial operations, uphold high standards of cleanliness, and perform hands‑on cleaning duties while…
Added 9 mins ago
Software Engineer - Risk Systems
Regions
Hoover, AL · Charlotte, NC · Atlanta, GA
…including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation…
Added 10 mins ago
A
Part Sales Manager – Part Time
AutoZone
Milwaukee, WI
- Part-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
Added 10 mins ago
A
Part Sales Manager – Full Time
AutoZone
Milwaukee, WI
- Full-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…

Galderma Laboratories, LP

Customer Success Analyst

United States

Apply About employer

Applications open in a new tab.

Job details

Experience: Minimum 5+ years of experience in customer service, supply chain, or O2C operations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Title: Customer Success Analyst Location: Miami, FL (hybrid)

Job Summary The Customer Success Analyst leads customer operational initiatives for assigned accounts, supporting supply chain strategy, customer experience, and growth objectives. This role serves as the primary supply chain partner for customers and internal stakeholders, driving continuous improvement, operational excellence, compliance management, analytics, and process automation. Success in this role will rely heavily on the ability to establish, develop & maintain successful business relationships with internal & external stakeholders to positively contribute to customer strategy and drive best in class supply chain performance.

Key Responsibilities

Customer Success / Relationship Management (45%)

Deep understanding of assigned customer supply chain requirements and compliance program(s) with heavy focus on long term strategies for fine mitigation and supply chain efficiencies. Monitor & track total cost savings (cost recovery + cost avoidance). Proactively prepare Galderma for future changes to customer compliance programs and provide supply chain support for expanding distribution opportunities.
Build and maintain strong customer relationships and understanding of customer requirements. Resolve order blocks, allocation issues, claims, and service disruptions.
Monitor customer satisfaction and implement corrective actions.
Documentation: develop, review, and maintain processes, SOPs, work instructions and customer documentation, including but not limited to website documentation, to ensure back-up support can effectively perform job functions in absence.

Expected Outcomes: Drive compliance excellence, reduce customer fines, improve supply chain efficiency, deliver measurable cost recovery, cost avoidance savings and ensure consistent service execution. How: Relationship management, proactive communication, issue resolution, service recovery, cross-functional collaboration

Supply Chain Analytics (25%)

Monitor and analyze KPIs (service levels, order accuracy, SLA adherence, deductions, etc.).
Conduct regular operational reviews and identify risks and improvement opportunities.
Provide reporting and insights to leadership with actionable recommendations.

Expected Outcomes: Enable data-driven decisions through proactive performance monitoring, risk identification, and actionable business insights to improve service, compliance, and operational outcome How: KPI Performance management, risk and opportunity analysis, continuous improvement

Dashboard Development (Power BI) / AI and Process Automation (20%)

Design, develop, and maintain Power BI dashboards that provide visibility into customer, supply chain, compliance, and operational performance.
Leverage AI, automation, and digital tools to streamline reporting, identify trends, and improve decision-making.
Translate business requirements into scalable dashboards, KPIs, and automated reporting solutions.
Partner with cross-functional teams to improve data quality, governance and process efficiency.
Identify and implement automation opportunities that reduce manual effort and enhance productivity.

Expected Outcomes: Improve visibility, decision-making, and operational efficiency through automated reporting, AI, and analytics solutions. How: Power BI Development, AI & Automation enablement, process optimization, data visualization, cross functional collaboration

Continuous Improvement & Process Governance (10%)

Drive continuous improvement initiatives to enhance customer experience, supply chain performance, and operational efficiency.
Establish and maintain standardized processes, documentation, and governance practices across Customer Success operations.
Identify process gaps, root causes, and opportunities for simplification, automation, and scalability.
Lead cross-functional projects to improve compliance, service execution, and business performance.
Monitor process adherence and ensure sustainable implementation of improvements.

Expected Outcomes: Drive operational excellence through standardized processes, strong governance, and continuous improvement How: Process standardization, continuous improvement, governance & compliance, root cause analysis, change management. Skills & Qualifications

Bachelor’s degree in supply chain, Business, or related field.
Minimum 5+ years of experience in customer service, supply chain, or O2C operations.
Strong knowledge of Order-to-Cash processes (order management, billing, deductions, collections).
Experience with ERP systems (Oracle or similar preferred).
Advanced proficiency in Microsoft Office Suite (Excel, Power Query, Power Pivot, Word, PowerPoint) and experience with business intelligence and reporting platforms, including Power BI. Ability to develop dashboards, create data models, automate reporting processes, and present actionable business insights.
Strong analytical, problem-solving, and organizational skills with the ability to identify and correlate metrics relevant to customer goals and drive valuable insights.
Excellent written and verbal communication skills.
Experience working with shared service organizations or third-party providers (e.g., GBS, BPO, 3PL or Vendors).
Knowledge of Lean, Six Sigma, process mapping, and continuous improvement methodologies
Knowledge of accounting principles related to O2C processes.
Leverage AI-enabled tools and advanced analytics to identify risks, automate reporting, improve decision-making, and enhance customer supply chain performance.
Ability to translate complex datasets into executive-level insights and recommendations. Understanding of AI-driven analytics, forecasting, workflow automation, and continuous improvement methodologies.
Familiarity with SQL, data querying, or database concepts

Physical Requirements and Work Environment This role requires the ability to perform standard office activities, including extended periods of computer use, participation in virtual and in-person meetings, and collaboration across teams. Depending on business needs, occasional travel may be required. Work environments and physical requirements may vary based on the requirements of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

This job description describes the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities. Duties and responsibilities may be modified, added, or removed as necessary to meet business and organizational needs.

Compensation

Compensation may vary based on many factors, including, but not limited to, job responsibilities, skills, experience, education, certifications, location and applicable geographic pay zones, market conditions, internal equity and business considerations. Compensation decisions are made based on an assessment of the candidate’s qualifications and the totality of relevant factors.

In addition to base salary, this role is eligible to participate in an annual short-term incentive program, subject to plan terms and eligibility requirements.

Benefits

Galderma offers a competitive and comprehensive benefits program, including medical, dental, and vision coverage, a 401(k) plan with employer match, paid time off, and other benefits, subject to eligibility and applicable plan terms.

Work Authorization This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the United States.

What We Offer At Galderma, you’ll be part of a purpose-driven organization committed to advancing dermatology and improving patient outcomes worldwide. We offer competitive compensation, annual incentive opportunities, and comprehensive benefits, along with meaningful opportunities for growth, development, and collaboration in an inclusive and innovative environment.

Next Steps

If your profile is a match, we will invite you for a first virtual conversation with the recruiter.
The next step is a virtual conversation with the hiring manager
The final step is a panel conversation with the extended team

Don't meet every single requirement? At Galderma, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role, but your experience doesn't align perfectly with the qualifications listed, we encourage you to apply anyway!

If you are considering employment at Galderma, review our job postings at www.galderma.com/us/careers. Please be aware of fraudulent job offers and individuals falsely claiming to represent our Human Resources department. Our company will never request or offer payment, personal financial information, or sensitive data (such as Social Security numbers or bank details) during the early stages of recruitment. All legitimate communications from our HR team will come from official company email domains and follow our established hiring process.

Apply About employer

More about this job

Skills

Teamwork
Supply chain management
Customer experience
Process improvement
Regulatory compliance
Customer relations
Customer service
Documentation
Manage processes
Analyse supply chain strategies
Communication skills
Collaboration
Reporting
Performance management
Microsoft Power BI
Decision making
Data visualization
Root cause analysis
Change management
ERP
Oracle
Microsoft Office
Microsoft Excel
Power Query
Microsoft Word
Microsoft PowerPoint
Business intelligence
Create data models
Problem solving
Organizational skills
Lean manufacturing
Forecasting
Workflow
SQL

Report this job