Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added just now
FA
Manager, Strategic Business Analysis (Remote)
First American Title Insurance Co
Remote, United States
- $112,400 to $149,800 USD / year
The Manager, Strategic Business Analysis plays a key role in providing research and analysis leadership to inform strategy and decision making at a managerial level. This role will manage a…
Added 4 mins ago
Manager, Program Finance & Control Analyst
RTX
United States
…lookout for an exceptional individual to join us in the role of Manager, Program Finance & Control Analyst…
Added 5 mins ago
Senior Customer Success Manager
Healthix
Remote, United States
THE ROLE: We are seeking a strategic, relationship-driven Senior Customer Success Manager with proven healthcare industry experience to own a portfolio of complex, high-priority accounts…
Added 6 mins ago
Senior Manager, Games Content Acquisition & Licensing
Netflix
Remote, United States
Netflix is seeking a Senior Manager to join the Games Content Acquisitions & Licensing (GCAL) team, a strategic execution arm of Netflix Games. GCAL is responsible for sourcing,…
Added 6 mins ago
Senior Manager, Data Systems, AIMS
Netflix
Remote, United States
We’re looking for a Senior Manager to lead the AIMS Data Systems team, which builds the web-scale datasets and systems behind personalization, recommendations, and product optimization. The…
Added 7 mins ago
Workday HRIS Configuration Lead
Driven Brands
Charlotte, NC
This position partners closely with HR, HRBPs, Talent Acquisition, Talent Management, IT, and enterprise data teams to deliver high-impact system capabilities that improve user experience,…
Added 8 mins ago
IT Software Engineer
Cisco
Research Triangle Park, NC
…you will play a critical role at the intersection of business strategy and software engineering. You will lead requirements elicitation and directly configure, model, and build solutions…
Added 8 mins ago
Sr. Manager - Quality - Visual Inspection & Particulate Control
Baxter Healthcare Corporation
Round Lake, IL
The Sr. Manager - Quality - Visual Inspection & Particulate Control provides strategic and technical Quality leadership for manufacturing and laboratory quality systems, with a focus on…
Added 11 mins ago
Data Science Manager
HOME DEPOT U.S.A., INC.
United States
The Solutions Engineering Manager sits between data engineering and application engineering, leading a team of data and application engineers (individual contributors) who build and evolve…
Added 14 mins ago
AC
Purchasing Assistant
Aston Carter
Georgetown, KY
- $32 to $35 USD / hour
This is more than a traditional purchasing position. You'll play a key role in supplier strategy, cost-reduction initiatives, and new program launches while gaining exposure to…
Added 15 mins ago
Senior Associate, Integrated Absence Product Manager
New York Life
Remote, United States
The Senior Associate, Integrated Absence Product Manager is responsible for bringing strong expertise to advance the strategy, design, and execution of New York Life's Group Insurance…
Added 15 mins ago
Supplier Relationship Manager II
& 04 Woodward, Inc.
Remote, United States
…abilities, as well as internal equity and alignment with market…
Added 15 mins ago
Customer Success Analyst
Galderma Laboratories, LP
United States
The Customer Success Analyst leads customer operational initiatives for assigned accounts, supporting supply chain strategy, customer experience, and growth objectives. This role serves as…
Added 15 mins ago
Customer Success Analyst
Galderma Laboratories, LP
United States
The Customer Success Analyst leads customer operational initiatives for assigned accounts, supporting supply chain strategy, customer experience, and growth objectives. This role serves as…
Added 17 mins ago
AN
Senior Project Manager - Remote
AtkinsRealis Nuclear Secured LLC
United States
- $119,000 to $199,000 USD / year
Interfaces with senior technical managers, program manager, and all levels of management throughout the firm.
Added 20 mins ago
Senior Product Manager, Mobile Apps – Vehicle Productivity and Electrification Experiences
Ford Global
Remote, United States
Demonstrated ability to achieve strategic goals in an innovative and fast-paced environment, and to evolve product strategy based on research, data and industry trends; excellent…
Added 21 mins ago
Senior Director, GCS Early Pipeline and Business Development
Vertex US Distribution
Boston, MA
…assets, and enable rapid, informed development decisions when a program is ready to enter the…
Added 21 mins ago
Business Analytics Consultant Senior - Real Estate Market Analytics
PNC Bank NA
PA · Chicago, IL · East Brunswick, NJ · Cleveland, OH
Consulting to clients on tool and strategy implementation and monitoring, statistical scoring, business intelligence, data quality, and analytical product / solution development.
Added 21 mins ago
Financial Advisor - PNC Wealth Management
PNC Wealth Management LLC
Chestnut Hill, MA · Boston, MA
…PNC Wealth Management advisors execute an advice and planning strategy focused on helping clients meet their savings, investing and retirement goals. Our team of financial planning experts…
Added 22 mins ago
Manager, Corporate Development
Thomson Reuters Holdings Inc.
NY
Thomson Reuters is seeking qualified candidates for a Manager, Corporate Development opportunity. Thomson Reuters is a content-driven AI and technology company at the forefront of product…
Added 22 mins ago
Manager, Global Benefits
Geotab
Remote, United States
This role is accountable for aligning benefits strategy with business objectives, integrating AI and data-driven tools to modernize program delivery, and supporting organizational growth…
Added 25 mins ago
M
Marketing Coordinator, Lifecycle Marketing
MoMA
New York, NY
- $68,190 USD / year
…operate as one connected customer journey. The Senior Marketing Manager sets channel strategy and priorities; the Coordinator executes, experiments, and reports on…
Added 30 mins ago
Senior Tax Accountant – Corporate Income
Southern Company
Atlanta, GA
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards…
Added 30 mins ago
F
Warehouse GM
Faire
Chicago, IL
- $198,000 to $272,500 USD / year
…fragmented and offline. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite…
Added 30 mins ago
Technology Strategy Technical Lead
McLean, VA
Partner with cloud, platform, data, and security teams, and with the GenAI Program Manager, to integrate GenAI services with enterprise systems, translate business needs into governed…

Galderma Laboratories, LP

Customer Success Analyst

United States

Apply About employer

Applications open in a new tab.

Job details

Experience: Minimum 5+ years of experience in customer service, supply chain, or O2C operations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Whether it's the unique breadth of our integrated offering that covers Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology products; or our commitment to recognizing and rewarding people for the contribution they make - working here isn't like anywhere else.

At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Title: Customer Success Analyst Location: Miami, FL (hybrid)

Job Summary The Customer Success Analyst leads customer operational initiatives for assigned accounts, supporting supply chain strategy, customer experience, and growth objectives. This role serves as the primary supply chain partner for customers and internal stakeholders, driving continuous improvement, operational excellence, compliance management, analytics, and process automation. Success in this role will rely heavily on the ability to establish, develop & maintain successful business relationships with internal & external stakeholders to positively contribute to customer strategy and drive best in class supply chain performance.

Key Responsibilities

Customer Success / Relationship Management (45%)

Deep understanding of assigned customer supply chain requirements and compliance program(s) with heavy focus on long term strategies for fine mitigation and supply chain efficiencies. Monitor & track total cost savings (cost recovery + cost avoidance). Proactively prepare Galderma for future changes to customer compliance programs and provide supply chain support for expanding distribution opportunities.
Build and maintain strong customer relationships and understanding of customer requirements. Resolve order blocks, allocation issues, claims, and service disruptions.
Monitor customer satisfaction and implement corrective actions.
Documentation: develop, review, and maintain processes, SOPs, work instructions and customer documentation, including but not limited to website documentation, to ensure back-up support can effectively perform job functions in absence.

Expected Outcomes: Drive compliance excellence, reduce customer fines, improve supply chain efficiency, deliver measurable cost recovery, cost avoidance savings and ensure consistent service execution. How: Relationship management, proactive communication, issue resolution, service recovery, cross-functional collaboration

Supply Chain Analytics (25%)

Monitor and analyze KPIs (service levels, order accuracy, SLA adherence, deductions, etc.).
Conduct regular operational reviews and identify risks and improvement opportunities.
Provide reporting and insights to leadership with actionable recommendations.

Expected Outcomes: Enable data-driven decisions through proactive performance monitoring, risk identification, and actionable business insights to improve service, compliance, and operational outcome How: KPI Performance management, risk and opportunity analysis, continuous improvement

Dashboard Development (Power BI) / AI and Process Automation (20%)

Design, develop, and maintain Power BI dashboards that provide visibility into customer, supply chain, compliance, and operational performance.
Leverage AI, automation, and digital tools to streamline reporting, identify trends, and improve decision-making.
Translate business requirements into scalable dashboards, KPIs, and automated reporting solutions.
Partner with cross-functional teams to improve data quality, governance and process efficiency.
Identify and implement automation opportunities that reduce manual effort and enhance productivity.

Expected Outcomes: Improve visibility, decision-making, and operational efficiency through automated reporting, AI, and analytics solutions. How: Power BI Development, AI & Automation enablement, process optimization, data visualization, cross functional collaboration

Continuous Improvement & Process Governance (10%)

Drive continuous improvement initiatives to enhance customer experience, supply chain performance, and operational efficiency.
Establish and maintain standardized processes, documentation, and governance practices across Customer Success operations.
Identify process gaps, root causes, and opportunities for simplification, automation, and scalability.
Lead cross-functional projects to improve compliance, service execution, and business performance.
Monitor process adherence and ensure sustainable implementation of improvements.

Expected Outcomes: Drive operational excellence through standardized processes, strong governance, and continuous improvement How: Process standardization, continuous improvement, governance & compliance, root cause analysis, change management. Skills & Qualifications

Bachelor’s degree in supply chain, Business, or related field.
Minimum 5+ years of experience in customer service, supply chain, or O2C operations.
Strong knowledge of Order-to-Cash processes (order management, billing, deductions, collections).
Experience with ERP systems (Oracle or similar preferred).
Advanced proficiency in Microsoft Office Suite (Excel, Power Query, Power Pivot, Word, PowerPoint) and experience with business intelligence and reporting platforms, including Power BI. Ability to develop dashboards, create data models, automate reporting processes, and present actionable business insights.
Strong analytical, problem-solving, and organizational skills with the ability to identify and correlate metrics relevant to customer goals and drive valuable insights.
Excellent written and verbal communication skills.
Experience working with shared service organizations or third-party providers (e.g., GBS, BPO, 3PL or Vendors).
Knowledge of Lean, Six Sigma, process mapping, and continuous improvement methodologies
Knowledge of accounting principles related to O2C processes.
Leverage AI-enabled tools and advanced analytics to identify risks, automate reporting, improve decision-making, and enhance customer supply chain performance.
Ability to translate complex datasets into executive-level insights and recommendations. Understanding of AI-driven analytics, forecasting, workflow automation, and continuous improvement methodologies.
Familiarity with SQL, data querying, or database concepts

Physical Requirements and Work Environment This role requires the ability to perform standard office activities, including extended periods of computer use, participation in virtual and in-person meetings, and collaboration across teams. Depending on business needs, occasional travel may be required. Work environments and physical requirements may vary based on the requirements of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

This job description describes the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities. Duties and responsibilities may be modified, added, or removed as necessary to meet business and organizational needs.

Compensation

Compensation may vary based on many factors, including, but not limited to, job responsibilities, skills, experience, education, certifications, location and applicable geographic pay zones, market conditions, internal equity and business considerations. Compensation decisions are made based on an assessment of the candidate’s qualifications and the totality of relevant factors.

In addition to base salary, this role is eligible to participate in an annual short-term incentive program, subject to plan terms and eligibility requirements.

Benefits

Galderma offers a competitive and comprehensive benefits program, including medical, dental, and vision coverage, a 401(k) plan with employer match, paid time off, and other benefits, subject to eligibility and applicable plan terms.

Work Authorization This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the United States.

What We Offer At Galderma, you’ll be part of a purpose-driven organization committed to advancing dermatology and improving patient outcomes worldwide. We offer competitive compensation, annual incentive opportunities, and comprehensive benefits, along with meaningful opportunities for growth, development, and collaboration in an inclusive and innovative environment.

Next Steps

If your profile is a match, we will invite you for a first virtual conversation with the recruiter.
The next step is a virtual conversation with the hiring manager
The final step is a panel conversation with the extended team

Don't meet every single requirement? At Galderma, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role, but your experience doesn't align perfectly with the qualifications listed, we encourage you to apply anyway!

If you are considering employment at Galderma, review our job postings at www.galderma.com/us/careers. Please be aware of fraudulent job offers and individuals falsely claiming to represent our Human Resources department. Our company will never request or offer payment, personal financial information, or sensitive data (such as Social Security numbers or bank details) during the early stages of recruitment. All legitimate communications from our HR team will come from official company email domains and follow our established hiring process.

Apply About employer

More about this job

Skills

Supply chain management
Customer experience
Process improvement
Regulatory compliance
Customer relations
Customer service
Documentation
Manage processes
Analyse supply chain strategies
Communication skills
Collaboration
Reporting
Performance management
Microsoft Power BI
Decision making
Data visualization
Root cause analysis
Change management
ERP
Oracle
Microsoft Office
Microsoft Excel
Power Query
Microsoft Word
Microsoft PowerPoint
Business intelligence
Create data models
Problem solving
Organizational skills
Lean manufacturing
Forecasting
Workflow
SQL

Report this job