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Added 4 mins ago
NG
Package Handler
Naniq Global Logistics - Lihue
Lihue, HI
- $18 to $25 USD / hour
…vast network of contacts and partners, we offer a buffet of complex services that most MLCs are unable to easily offer on their own. Acting as the MLC, Naniq is able to capture incremental…
Added 6 mins ago
Sr. Manager, Workforce Planning Transformation
Visa U.S.A. Inc.
Austin, TX · NY
Visa is seeking a Senior Manager, Workforce Planning Delivery to lead the execution and delivery of our enterprise-wide Strategic Workforce Planning (SWP) transformation program. This role…
Added 7 mins ago
Financial Reporting , Compliance Manager
State Treasurer
Wake County, NC
…applicable laws, regulations, and the State’s EAGLE internal control…
Added 9 mins ago
CO
Transportation Construction Manager 2
Commonwealth of Pennsylvania
Uniontown, PA
- $69,086 to $104,959 USD / year
Lead major transportation projects that help shape the future of Pennsylvania travel! As a Transportation Construction Manager 2 with the Department of Transportation, you will oversee…
Added 10 mins ago
SC
Facility Probation Officer - UNCL
Scott County
Jordan, MN
- $23.5 to $24 USD / hour
…case plan; coordinates, participates in, and supervises youth program activities and community service or restorative…
Added 10 mins ago
Program Manager NPI (51688)
MAS HVAC
Dayton, MN
Position Summary: The Material Program Manager (MPM) serves as the primary supply chain leader for assigned customer programs, ensuring material readiness, and successful execution from…
Added 11 mins ago
MS
Planning and Operations Analyst / Management Analyst 3
Minnesota State
White Bear Lake, MN
- $28.75 to $42.16 USD / hour
…operations, develops and implements business processes, manages complex financial and administrative functions, and provides executive-level analysis, reporting, and recommendations to…
Added 11 mins ago
DC
Senior Technician Production (A&B flowcell assembler)
Danaher Corporation
Chaska, MN
- $24 to $28 USD / hour
…90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world.…
Added 11 mins ago
AE
R&D Project Engineer
Applied Engineering
Burnsville, MN
- $48.95 to $72.22 USD / hour
Lead complex engineering projects within a Research, Development and Engineering (RDE) environment, ensuring delivery on time, within scope, and within budget
Added 11 mins ago
AE
Engineering Project Manager
Applied Engineering
Burnsville, MN
- $48.95 to $72.22 USD / hour
This role is ideal for a seasoned Engineering Project Manager who brings technical literacy and strong project leadership experience, capable of owning complex, high‑visibility projects…
Added 11 mins ago
SO
Grants Specialist - Grants Specialist 3
State of Minnesota
St. Paul, MN
- $32.97 to $48.6 USD / hour
…Sport Fish Restoration (WSFR) grants. Individual grants and program responsibilities vary with funding availability. Current grant programs include Environmental Protection Agency Great…
Added 11 mins ago
HA
Principal ASIC Design Engineer
Honeywell Aerospace
Plymouth, MN
- $173,000 to $200,000 USD / year
Ability to clearly convey complex topics “sight sized” to highly heterogeneous external audiences set spanning, design engineers, managers, CTOs, quality engineers, reliability engineers,…
Added 11 mins ago
Director Talent Acquisition (51679)
MAS HVAC
Maple Grove, MN
…with precision fabrication, so customers can move faster on complex projects where reliability, timeline, and quality all…
Added 11 mins ago
DC
Director, Global Talent Acquisition
Donaldson Company, Inc.
Bloomington, MN
- $180,080 to $225,100 USD / year
Donaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously…
Added 11 mins ago
DC
Key Account Manager II
Donaldson Company, Inc.
Bloomington, MN
- $11.41 USD / hour
Donaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously…
Added 11 mins ago
Senior or Principal Scientist/Senior Manager - Power Generation and Electric Transmission
Braun Intertec Corporation
Bloomington, MN
Grow the business: Collaborate with business development and program management teams to identify and pursue new opportunities with both existing and prospective clients in the energy…
Added 11 mins ago
Senior Manager - Cybersecurity Compliance
CVS Health
Saint Paul, MN
The Senior Manager of Cybersecurity Compliance will lead and execute strategic initiatives related to Regulatory Compliance for CVS Health’s Enterprise Information Security team, guiding…
Added 11 mins ago
RH
Pharmacy Infusion Operations Manager
Regions Hospital
Saint Paul, MN
- $73.92 to $110.88 USD / hour
Regions is hiring a Pharmacy Infusion Operations Manager. The Manager, Pharmacy Infusion Operations provides strategic and operational leadership for pharmacy services supporting Regions…
Added 11 mins ago
AT
Senior Product Marketing Manager, Field
Akamai Technologies, Inc.
Saint Paul, MN
- $132,100 to $237,900 USD / year
As a Senior Product Marketing Manager, Field, you will be the key connection between Akamai Cloud Product Marketing and our global sales organization. You will work closely with sales…
Added 11 mins ago
Project Manager - Medicaid
Highmark Health
Saint Paul, MN
The Project Manager is responsible for driving organization-wide project execution, audit readiness, and strategic compliance initiatives for complex health plan accreditation and…
Added 11 mins ago
RN Utilization Review Care Manager PRN
Intermountain Health
Saint Paul, MN
Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed…
Added 11 mins ago
Project Manager
Maximus
Saint Paul, MN
Maximus is seeking an experienced Journeyman Program/Project Manager to lead the Rapid FCL Prototype Program. The Journeyman Program/Project Manager will be responsible for leading and…
Added 11 mins ago
C
Program Manager / Implementation Lead (Ketryx)
Cognizant
Saint Paul, MN
- $83,000 to $94,500 USD / year
As a Ketryx Program Manager , you will make an impact by leading the implementation of Ketryx and associated quality and engineering platforms in a regulated environment. You will be a…
Added 11 mins ago
Product Mgr II
RELX INC
Saint Paul, MN
The Product Manager II will own one or more product features and lead project execution. He/she will own product development plans and represent their feature(s) within the cross-functional…
Added 11 mins ago
C
Program Manager/ Implementation Lead (Ketryx)
Cognizant
Saint Paul, MN
- $83,000 to $94,500 USD / year
Program Manager / Implementation Lead (Ketryx )

Galderma Laboratories, LP

Customer Success Analyst

United States

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Job details

Experience: Minimum 5+ years of experience in customer service, supply chain, or O2C operations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Whether it's the unique breadth of our integrated offering that covers Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology products; or our commitment to recognizing and rewarding people for the contribution they make - working here isn't like anywhere else.

At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Title: Customer Success Analyst Location: Miami, FL (hybrid)

Job Summary The Customer Success Analyst leads customer operational initiatives for assigned accounts, supporting supply chain strategy, customer experience, and growth objectives. This role serves as the primary supply chain partner for customers and internal stakeholders, driving continuous improvement, operational excellence, compliance management, analytics, and process automation. Success in this role will rely heavily on the ability to establish, develop & maintain successful business relationships with internal & external stakeholders to positively contribute to customer strategy and drive best in class supply chain performance.

Key Responsibilities

Customer Success / Relationship Management (45%)

Deep understanding of assigned customer supply chain requirements and compliance program(s) with heavy focus on long term strategies for fine mitigation and supply chain efficiencies. Monitor & track total cost savings (cost recovery + cost avoidance). Proactively prepare Galderma for future changes to customer compliance programs and provide supply chain support for expanding distribution opportunities.
Build and maintain strong customer relationships and understanding of customer requirements. Resolve order blocks, allocation issues, claims, and service disruptions.
Monitor customer satisfaction and implement corrective actions.
Documentation: develop, review, and maintain processes, SOPs, work instructions and customer documentation, including but not limited to website documentation, to ensure back-up support can effectively perform job functions in absence.

Expected Outcomes: Drive compliance excellence, reduce customer fines, improve supply chain efficiency, deliver measurable cost recovery, cost avoidance savings and ensure consistent service execution. How: Relationship management, proactive communication, issue resolution, service recovery, cross-functional collaboration

Supply Chain Analytics (25%)

Monitor and analyze KPIs (service levels, order accuracy, SLA adherence, deductions, etc.).
Conduct regular operational reviews and identify risks and improvement opportunities.
Provide reporting and insights to leadership with actionable recommendations.

Expected Outcomes: Enable data-driven decisions through proactive performance monitoring, risk identification, and actionable business insights to improve service, compliance, and operational outcome How: KPI Performance management, risk and opportunity analysis, continuous improvement

Dashboard Development (Power BI) / AI and Process Automation (20%)

Design, develop, and maintain Power BI dashboards that provide visibility into customer, supply chain, compliance, and operational performance.
Leverage AI, automation, and digital tools to streamline reporting, identify trends, and improve decision-making.
Translate business requirements into scalable dashboards, KPIs, and automated reporting solutions.
Partner with cross-functional teams to improve data quality, governance and process efficiency.
Identify and implement automation opportunities that reduce manual effort and enhance productivity.

Expected Outcomes: Improve visibility, decision-making, and operational efficiency through automated reporting, AI, and analytics solutions. How: Power BI Development, AI & Automation enablement, process optimization, data visualization, cross functional collaboration

Continuous Improvement & Process Governance (10%)

Drive continuous improvement initiatives to enhance customer experience, supply chain performance, and operational efficiency.
Establish and maintain standardized processes, documentation, and governance practices across Customer Success operations.
Identify process gaps, root causes, and opportunities for simplification, automation, and scalability.
Lead cross-functional projects to improve compliance, service execution, and business performance.
Monitor process adherence and ensure sustainable implementation of improvements.

Expected Outcomes: Drive operational excellence through standardized processes, strong governance, and continuous improvement How: Process standardization, continuous improvement, governance & compliance, root cause analysis, change management. Skills & Qualifications

Bachelor’s degree in supply chain, Business, or related field.
Minimum 5+ years of experience in customer service, supply chain, or O2C operations.
Strong knowledge of Order-to-Cash processes (order management, billing, deductions, collections).
Experience with ERP systems (Oracle or similar preferred).
Advanced proficiency in Microsoft Office Suite (Excel, Power Query, Power Pivot, Word, PowerPoint) and experience with business intelligence and reporting platforms, including Power BI. Ability to develop dashboards, create data models, automate reporting processes, and present actionable business insights.
Strong analytical, problem-solving, and organizational skills with the ability to identify and correlate metrics relevant to customer goals and drive valuable insights.
Excellent written and verbal communication skills.
Experience working with shared service organizations or third-party providers (e.g., GBS, BPO, 3PL or Vendors).
Knowledge of Lean, Six Sigma, process mapping, and continuous improvement methodologies
Knowledge of accounting principles related to O2C processes.
Leverage AI-enabled tools and advanced analytics to identify risks, automate reporting, improve decision-making, and enhance customer supply chain performance.
Ability to translate complex datasets into executive-level insights and recommendations. Understanding of AI-driven analytics, forecasting, workflow automation, and continuous improvement methodologies.
Familiarity with SQL, data querying, or database concepts

Physical Requirements and Work Environment This role requires the ability to perform standard office activities, including extended periods of computer use, participation in virtual and in-person meetings, and collaboration across teams. Depending on business needs, occasional travel may be required. Work environments and physical requirements may vary based on the requirements of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

This job description describes the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities. Duties and responsibilities may be modified, added, or removed as necessary to meet business and organizational needs.

Compensation

Compensation may vary based on many factors, including, but not limited to, job responsibilities, skills, experience, education, certifications, location and applicable geographic pay zones, market conditions, internal equity and business considerations. Compensation decisions are made based on an assessment of the candidate’s qualifications and the totality of relevant factors.

In addition to base salary, this role is eligible to participate in an annual short-term incentive program, subject to plan terms and eligibility requirements.

Benefits

Galderma offers a competitive and comprehensive benefits program, including medical, dental, and vision coverage, a 401(k) plan with employer match, paid time off, and other benefits, subject to eligibility and applicable plan terms.

Work Authorization This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the United States.

What We Offer At Galderma, you’ll be part of a purpose-driven organization committed to advancing dermatology and improving patient outcomes worldwide. We offer competitive compensation, annual incentive opportunities, and comprehensive benefits, along with meaningful opportunities for growth, development, and collaboration in an inclusive and innovative environment.

Next Steps

If your profile is a match, we will invite you for a first virtual conversation with the recruiter.
The next step is a virtual conversation with the hiring manager
The final step is a panel conversation with the extended team

Don't meet every single requirement? At Galderma, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role, but your experience doesn't align perfectly with the qualifications listed, we encourage you to apply anyway!

If you are considering employment at Galderma, review our job postings at www.galderma.com/us/careers. Please be aware of fraudulent job offers and individuals falsely claiming to represent our Human Resources department. Our company will never request or offer payment, personal financial information, or sensitive data (such as Social Security numbers or bank details) during the early stages of recruitment. All legitimate communications from our HR team will come from official company email domains and follow our established hiring process.

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More about this job

Skills

Supply chain management
Customer experience
Process improvement
Regulatory compliance
Customer relations
Customer service
Documentation
Manage processes
Analyse supply chain strategies
Communication skills
Collaboration
Reporting
Performance management
Microsoft Power BI
Decision making
Data visualization
Root cause analysis
Change management
ERP
Oracle
Microsoft Office
Microsoft Excel
Power Query
Microsoft Word
Microsoft PowerPoint
Business intelligence
Create data models
Problem solving
Organizational skills
Lean manufacturing
Forecasting
Workflow
SQL

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