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Hospital Business Unit Sterile Injectables Senior Health and Science Sales Specialist
Pfizer
Jackson, MS · Gulfport, MS · Hattiesburg, MS
- $108,600 to $250,700 USD / year
The Senior Healthcare Rep is responsible for launching new products, deciding upon best strategies to manage business relationships, understanding formulary access, and engaging in product…
Added 1 min ago
UO
Coordinator for Undergraduate Programs
University of Colorado Denver
Boulder, CO
- $50,000 to $55,000 USD / year
Coordinate travel arrangements, assist with logistics, and process travel reimbursement requests for Associate Dean and Executive Director.
Added 1 min ago
UO
Family Physician - CU Medicine Family Medicine - Centennial Open Rank
University of Colorado Denver
Aurora, CO
- $195,000 to $242,000 USD / year
Attend and present at conferences, meetings and trainings in order to maintain certification and enhance professional skills; participates in faculty development activities.
Added 1 min ago
UO
Open Rank, Open Track - Division Chief of Interventional Radiology
University of Colorado Denver
Aurora, CO
- $40,123 USD / year
…Interventional Radiology. This is a full-time position at the Associate Professor or Professor…
Added 1 min ago
UO
Dean, School of Dental Medicine
University of Colorado Denver
Aurora, CO
- $380,000 to $480,000 USD / year
Progressive senior leadership experience, such as service as a department chair, division head, associate dean, assistant dean, dean, or equivalent leadership role, within an academic…
Added 56 mins ago
UO
Senior Assistant Director of Slate
University of Colorado Denver
Boulder, CO
- $82,000 to $83,000 USD / year
As a member of the Admissions Operations leadership team, this position collaborates closely with the Associate Director of Systems and Technology to lead the Slate Team in designing,…
Added 56 mins ago
UO
Director of Audiology: Assistant Professor, Associate Professor or Professor (Op
University of Colorado Denver
Aurora, CO
- $39,364 USD / year
Job Title: Director of Audiology: Assistant Professor, Associate Professor or Professor (Open Rank)
Added 57 mins ago
UO
UCHealth A. F. Williams Family Medicine - Central Park Clinic Open Rank
University of Colorado Denver
Aurora, CO
- $195,000 to $242,000 USD / year
Attend and present at conferences, meetings and trainings in order to maintain certification and enhance professional skills; participates in faculty development activities.
Added 57 mins ago
UO
Pediatric Psychologist (Ph.D., Psy.D.)
University of Colorado Denver
Aurora, CO
- $39,364 USD / year
This is an open rank position and could be categorized as an Instructor, Senior Instructor, Assistant Professor, Associate Professor, or Professor based on experience and qualifications as…
Added 57 mins ago
UO
Open Rank Assistant/Associate Professor Neuroscience
University of Colorado Denver
Aurora, CO
- $120,000 to $145,000 USD / year
Job Title: Open Rank Assistant/Associate Professor Neuroscience
Added 1 hour ago
Executive Assistant - Investor Relations
ThermoFisher Scientific
Waltham, MA
…proactively anticipating needs. You will interact regularly with senior leaders, including the Offices of the CEO and CFO, as well as external stakeholders, and will be entrusted with…
Added 1 hour ago
Senior Design Engineer
Eaton Corporation
Worcester, MA
Eaton’s Distributed IT division is seeking a Senior Design Engineer to lead the development and enhancement of Data Center Hot Aisle Containment (HAC) solutions. This role is based on site…
Added 1 hour ago
Senior Manager, QC Analytical-1
Bristol Myers Squibb
Devens, MA
Bristol Myers Squibb is seeking a Senior Manager for QC Analytical at the Cell Therapy Facility (CTF) in Devens, MA. This role supports the QC analytical operations team, develops and…
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Sr Mechanical Designer
Draper
Cambridge, MA
Draper is an independent, nonprofit research and development company headquartered in Cambridge, MA. The 2,000+ employees of Draper tackle important national challenges with a promise of…
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Associate Designer, Parker Dresses
BCI Brands
NY · New York, NY
- $70,000 to $80,000 USD / year
Support the Senior Designer with the design process from initial inspiration to final prototype
Added 1 hour ago
Director, Client Services (Wealth Management)
Bartlett Wealth Management
Remote, United States
…oversees staff performance, operational effectiveness, and process improvement while leading the strategic vision for service operations, aligning priorities, improving efficiency, and…
Added 2 hours ago
Chaplain
Veterans Affairs, Veterans Health Administration
Hot Springs, SD
Added 2 hours ago
Senior Associate - Business Development - Technology Development
Mayo Clinic
Phoenix, AZ
The primary responsibility of this position is to directly support the mission of Mayo Clinic Business Development. The Senior Associate will primarily perform as an individual contributor,…
Added 3 hours ago
Senior Registered Client Service Associate
Raymond James Financial, Inc.
Saint Louis, MO
…Raymond James is seeking a dynamic Registered Client Service Associate who is a motivated, detail oriented and creative problem solver to join our growing team. This essential role helps to…
Added 3 hours ago
Associate Cobol Technical Analyst
Highmark Health
Jefferson City, MO
…to determine business problems, trends, or opportunities for process improvements, create/execute test cases, provide root cause analysis and corrective action plan, verify delivery of…
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Senior Risk Manager - AI Risk & Governance
Edward Jones
Saint Louis, MO
The Senior Risk and Control Associate - AI Risk & Governance will effectively control the risks associated with business activities via the execution of firm's Enterprise Risk Management…
Added 3 hours ago
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Senior Director, Product Management
Lowe's
Charlotte, NC
- $184,300 to $350,200 USD / year
Collaborate with data engineering leaders to understand the repeatable process for implementing Bronze/Silver/Gold datasets and implement re-usable libraries to reduce the development…
Added 3 hours ago
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Senior Customer Service Associate, Midway Crossings - Full Time
Macy's
Miami, FL
- Full-time
As a Senior Customer Experience Colleague, you will prioritize the customer experience by selling to our customers in the moment to service their needs. You will drive enterprise wide…
Added 3 hours ago
M
Senior Critical Environment Program Manager
Microsoft
GA · Atlanta, GA · Atlanta
- $127,600 to $253,300 USD / year
…As a group, CO+I is focused on the personal and professional development of all employees and offers trainings and opportunities including Career Rotation Programs, Diversity & Inclusion…
Added 3 hours ago
M
Senior Customer Service Associate, Arroyo - Full Time
Macy's
Las Vegas, NV
- Full-time
As a Senior Customer Experience Colleague, you will prioritize the customer experience by selling to our customers in the moment to service their needs. You will drive enterprise wide…

Galaxy US Opco Inc.

Process Excellence Lead

United States

The salary range for this role is between $110 and $140 CAD, and $125 and $150 USD.

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Job details

Pay: The salary range for this role is between $110 and $140 CAD, and $125 and $150 USD.
Posting language: English
Posted: Nov 6, 2026

Original job description

Company Description

Join the leader in global work. Vialto helps leading organizations identify, develop, and execute their workforce priorities with confidence. Our practice areas include global tax, immigration, rewards, advisory and Vialto private and our team is the gold standard in navigating the complexities of cross-border compliance, and workforce strategies. We look for people our clients and assignees can count on to thoughtfully deliver clear solutions to complex problems.

To be the best in the business, we cultivate a dynamic, highly collaborative culture that fuels the growth of our people. We invite you to inquire boldly, learn deeply, and grow endlessly with us. You’ll work alongside recognized experts, shaping people-first, technology-driven solutions that drive the future of work. We help our clients achieve their goals and imagine new possibilities. And we can do the same for you. Whatever your aspirations, Vialto can help you find your way.

Job Description

The Process & Delivery Excellence Senior Associate/Manager is a hands on individual contributor responsible for executing the implementation, standardization, performance monitoring, and continuous improvement of global immigration delivery processes. The role applies lean six sigma and other structured process excellence methodologies to translate global delivery priorities into practical ways of working, service expectations, process documentation, and measurable operational improvements.

Working closely with Process & Delivery Excellence leadership, Territory teams, Platform, Product, Data, and Client Transition & Onboarding teams, the role delivers initiatives that improve service quality, SLA performance, process adoption, compliance, and operational consistency across the global delivery model. The role focuses on execution, analysis, implementation, measurement, and operational enablement rather than ownership of global process strategy, governance, or service delivery standards.

Key Responsibilities include but not limited to:

Process Improvement & Optimization

Support delivery of process improvement initiatives across the immigration service line.
Analyze workflows to identify inefficiencies, bottlenecks, rework, duplication, and process variation.
Apply Lean Six Sigma, DMAIC, root-cause analysis, and other structured continuous improvement methodologies to improve service delivery effectiveness.
Translate improvement opportunities into defined problem statements, improvement plans, measurable outcomes, and sustained operational changes.
Support implementation of process changes designed to improve quality, efficiency, consistency, and scalability.
Execute approved process changes designed to improve quality, efficiency, consistency, and scalability.
Track and measure outcomes from improvement initiatives to ensure benefits are realized.

Service Performance & SLA Improvement

Monitor operational performance against established service expectations and SLA targets.
Support analysis of missed SLAs, delays, rework, and operational exceptions.
Identify trends and recurring performance issues requiring process improvements.
Partner with operational teams to implement corrective actions and sustainable improvements.
Assist with development and reporting of operational performance measures.

Process Documentation & Standardization

Create and maintain process maps, SOPs, playbooks, workflows, and supporting documentation.
Support implementation of standardized processes across territories.
Ensure process changes are clearly documented, communicated, and embedded into delivery teams.
Assist with governance activities designed to monitor process adherence and consistency.
Support ongoing maintenance of operational process documentation.

Data Analytics & Performance Insights

Use operational data to identify trends, issues, risks, and improvement opportunities.
Partner with Data Analytics teams to support performance measurement and reporting.
Track metrics such as cycle time, throughput, quality performance, SLA adherence, and process compliance.
Support development of dashboards and performance reporting materials.
Provide insights that help prioritize improvement initiatives and resource allocation decisions.

Cross-Functional Collaboration

Partner with Process & Delivery Excellence, Operations, Platform, Product, Data, and Client Transition teams.
Support alignment between operational processes and technology-enabled workflows.
Facilitate process design sessions, root-cause analysis, operational reviews, and structured improvement workshops
Manage the execution of assigned improvement initiatives and ensure agreed follow-up actions are completed.
Support implementation activities across multiple stakeholder groups.

Change Management & Adoption

Support successful implementation of process changes across operational teams.
Develop supporting guidance, training materials, and adoption tools.
Gather stakeholder feedback regarding new processes and ways of working.
Help identify adoption barriers and support mitigation activities.
Monitor sustainability of implemented improvements and recommend follow-up actions.

Experience & Profile

Required Qualifications

Experience in process excellence, continuous improvement, operational excellence, service delivery, immigration operations, or a related professional services environment.
Lean Six Sigma Black Belt certification.
Demonstrated experience independently leading complex process improvement initiatives from problem definition through implementation and benefits measurement.
Strong understanding of workflow design, process documentation, operational controls, and service delivery.
Proficiency in Lean Six Sigma tools, including DMAIC, process mapping, root-cause analysis, value-stream analysis, and performance measurement.
Ability to analyze operational data and identify practical opportunities for improvement.
Experience working across global and matrixed stakeholder groups and functions.
Strong communication, facilitation, and stakeholder management skills.
Strong analytical and problem-solving capability with attention to detail.
Ability to prioritize multiple initiatives and manage competing deadlines.
Experience working within a professional services, operations, or technology-enabled environment.

Preferred Qualifications

Advanced experience applying Lean Six Sigma methodologies within a global, matrixed, or professional services environment.
Experience within immigration, global mobility, compliance, or another regulated operational environment.
Experience developing SOPs, process maps, service standards, operational controls, and ways-of-working documentation.
Experience with operational reporting, performance dashboards, SLA metrics, and process analytics.
Experience supporting workflow automation, digital transformation, AI-enabled solutions, or operational technology platforms.
Experience supporting global process adoption, training, and change enablement.

Additional Information

This is a regular, full-time role
This is a hybrid role.
Location: New York, London, Toronto. This is a global role so other locations are open, but locations near a Vialto office are preferred.
The salary range for this role is between $110 and $140 CAD, and $125 and $150 USD. Individual salaries are based on education, geographic location, and alignment to the market data.

We are an equal opportunity employer that does not discriminate on the basis of any legally protected status.

Please note, AI is used as part of the application process

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