Senior Application Support Engineer

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

Gainwell is seeking an experienced Senior Application Support Engineer to provide technical leadership for production support and service delivery of complex, business-critical applications. The Advisor Delivery Specialist ensures availability, reliability, performance, and operational stability of the applications. This role leads troubleshooting efforts, drives continuous service improvements, and collaborates with cross-functional teams to maintain high-quality service delivery and meet business objectives.

The Advisor Delivery Specialist serves as a technical leader and subject matter expert, supporting incident, problem, change, release, and service management processes. The role drives continuous improvement, manages operational risks and service-level commitments, and ensures reliable, compliant, and high-quality application services.

Your role in our mission

• Lead technical production support activities for complex, business-critical enterprise applications, ensuring system availability, performance, and reliability.
• Troubleshoot and resolve complex application and infrastructure issues, minimizing business impact.
• Provide technical leadership during critical production incidents
• Lead incident investigations, root cause analysis, problem management, and corrective action implementation.
• Coordinate application deployments, production changes, maintenance activities, and operational readiness.
• Collaborate with development, infrastructure, database, cloud, and security teams to resolve technical challenges.
• Identify opportunities for automation, proactive monitoring, and continuous operational improvements.
• Provide technical guidance, mentoring, and knowledge transfer to team members.
• Ensure compliance with established operational procedures, service-level agreements (SLAs), and ITIL processes.
• Maintain technical documentation, operational procedures, and knowledge management resources.
• Communicate technical issues, operational risks, and resolution plans effectively to stakeholders.
• Support capacity, disaster recovery, and business continuity planning for critical applications and participate in recovery exercises as required.

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What we're looking for

• 7+ years of progressive Information technology experience
• Strong experience troubleshooting complex enterprise applications and production environments hosted in Azure and AWS cloud
• Knowledge of incident, problem, and change management processes.
• Experience with Azure cloud spend optimization
• Familiarity with databases, application integrations, monitoring tools, and IT service management platforms.
• Strong analytical, problem-solving, communication, and collaboration skills.
• Ability to work independently, manage competing priorities, and provide technical leadership.
• Knowledge of DevOps practices, CI/CD pipelines, and deployment automation.
• Experience with scripting technologies such as PowerShell or Python.
• ITIL, Azure, AWS, or other relevant technical certifications.
• Experience supporting healthcare applications or Medicaid-related systems.

What you should expect in this role

• Remote

Applications for this position will be accepted until 11/30/2026.

The pay range for this position is $86,300.00 - $123,300.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.