Jobs in the United States

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Added 3 mins ago
Director of Referral Services
LUX Infusion
Remote, United States
Must have scheduling flexibility and be able to work overtime [Exempt]
Added 4 mins ago
SA
Assoc Material Planner - DMX
Southwest Airlines Co.
Dallas, TX
- $63,700 to $70,800 USD / year
The Associate Material Planner supports Tech Ops by performing material planning and forecasting activities for assigned commodities to ensure parts availability and operational…
Added 5 mins ago
Production Supervisor - Iron River Area
The Pivot Group Network
Iron River · Iron River, MI
Associate or bachelor degree in business or operations.
Added 8 mins ago
IT Systems Administrator - Sault Ste. Marie Area
The Pivot Group Network
Sault Ste. Marie · Sault Ste. Marie, MI
Support manufacturing systems such as ERP, MES, and shop floor data collection tools.
Added 8 mins ago
Production Supervisor - Cheboygan Area
The Pivot Group Network
Cheboygan · Cheboygan, MI
Associate or bachelor degree in business or operations.
Added 8 mins ago
Production Supervisor - Petoskey Area
The Pivot Group Network
Petoskey · Petoskey, MI
Associate or bachelor degree in business or operations.
Added 10 mins ago
Production Supervisor - Grayling Area
The Pivot Group Network
Grayling · Grayling, MI
Associate or bachelor degree in business or operations.
Added 10 mins ago
IT Systems Administrator - Warren Area
The Pivot Group Network
Warren · Warren, MI
Support manufacturing systems such as ERP, MES, and shop floor data collection tools.
Added 10 mins ago
Calibration Technician - Cheboygan Area
The Pivot Group Network
Cheboygan · Cheboygan, MI
…area seeking Calibration Technicians to lead and enhance their…
Added 17 mins ago
Production Supervisor - Gladwin Area
The Pivot Group Network
Gladwin · Gladwin, MI
Associate or bachelor degree in business or operations.
Added 22 mins ago
CO
Senior IT Analyst
City of Mountain View (CA)
Mountain View, CA
- $139,086 to $208,629 USD / year
This position will focus on improving Finance and HR/Payroll business processes, analyzing data, developing financial reports, and supporting and maintaining ERP and HR applications. The…
Added 23 mins ago
IT Systems Administrator - Houghton Area
The Pivot Group Network
Houghton · Houghton, MI
Support manufacturing systems such as ERP, MES, and shop floor data collection tools.
Added 24 mins ago
Digital Enterprise Architect (Associate Director) - Proposal and Front End of the Business (Hybrid)
RTX
United States
Qualifications You Must Have:
Added 26 mins ago
Production Supervisor - Saginaw Area
The Pivot Group Network
Saginaw · Saginaw, MI
Associate or bachelor degree in business or operations.
Added 31 mins ago
RP
Organizational Development Coordinator
Roswell Park Cancer Institute
United States
- $26.87 USD / hour
Track program data and generate reports that support organizational development goals
Added 34 mins ago
Director of Housing and Residence Life
Ferris State University
Big Rapids, MI
Use assessment data, resident feedback, satisfaction surveys, occupancy trends, and retention data to identify needs, evaluate effectiveness, and improve programs and operations.
Added 50 mins ago
H
Senior Project Engineer, PE (Geotechnical) - Aberdeen, MD
Hillis-Carnes
Aberdeen, MD
- $75,000 to $125,000 USD / year
…engineering and CMT projects, mentor junior staff, support field operations, and contribute significantly to business development initiatives. Sr. Project Engineer is the fifth rung of the…
Added 53 mins ago
ES
Pupil Services Secretary
Enfield School District
Enfield, CT
- $43,982 to $56,789 USD / year
…organization, attention to detail, and support of district paraeducator operations, this position helps ensure students receive the services and support necessary to be successful in…
Added 1 hour ago
Senior Team Leader, Operations
Edward Jones
United States
Louis, MO home office locations are expected to work in the office four days per week
Added 1 hour ago
Government Cloud Security Engineer
SpaceXSI
Austin, TX · NY · Palo Alto, CA · Washington, DC
Protect data encryption at rest and in transit, including envelope encryption and key management
Added 1 hour ago
Senior Director, Technology Operations & Security
YPO, Inc.
Remote, United States
Use operational data and service metrics to continuously improve IT performance, efficiency, response times, resolutions times, and associate experience.
Added 1 hour ago
P
Full Charge Bookkeeper
PrideStaff
San Rafael, CA
- $30 to $35 USD / hour
Industry: Real Estate Development, Property Management & Commercial Operations Compensation: $30.00 – $35.00/hour (commensurate with experience and Marin County market standards)
Added 1 hour ago
FF
Part-Time Sales Lead - Famous Footwear
Famous Footwear
EDMOND, OK
- Part-time
Ace Retail Operations: You’ll know the ins-and-outs of your store like the back of your hand and enjoy putting in the work so it runs like a tightly laced sneaker– from pricing to…
Added 1 hour ago
TC
Testing & Commission Tech I
TRC Companies, Inc.
Atlanta, GA
- $23 to $39.9 USD / hour
TRC is seeking a skilled and motivated Technician to support our Transmission and Distribution substation operations. This role plays a critical part in ensuring system reliability, safety,…
Added 1 hour ago
Clinic Nurse
Vivent Health
Milwaukee, WI
Assist in planning, managing and coordinating patient flow in clinic areas and day-to-day operations of the clinic.

Gainwell Technologies LLC

Associate Professional Quality - Remote WI

Any city, WI, United States

$40,300 to $57,600 USD / year

Apply on jobs.gainwelltechnologies.com About employer

Applications open in a new tab.

Job details

Pay: $40,300 to $57,600 USD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

The CX Associate Professional Quality is responsible for monitoring and evaluating voice and non-voice interactions (accuracy, compliance, and experience). This role supports our commitment to delivering exceptional member and provider experience and the assurance of accurate, and compliant work through measurement and analysis of calls, transactions, and related business processes. Responsibilities include conducting daily reviews and audits to ensure adherence to client, company, and regulatory standards, policies and procedures. You may contribute to planning, execution, and delivery of quality initiatives. By partnering with centralized and account teams, your work will enhance employee, member, and client experiences to help achieve organizational goals.

Your role in our mission

• Evaluate contact center interactions and back-office transactions, including complex cases, to ensure accuracy, compliance, and adherence to established quality standards.

• Conduct quality reviews and audits, analyze performance trends, and identify opportunities to improve operational effectiveness.

• Participate in and, when appropriate, facilitate calibration sessions to promote consistency in quality evaluations and performance expectations.

• Collaborate with operational teams and stakeholders to communicate quality findings, support coaching opportunities, and resolve identified issues.

• Recommend process and policy improvements based on quality results, operational trends, and data-driven insights.

• Leverage quality monitoring platforms, reporting tools, and automation to improve quality assurance efficiency and effectiveness.

What we're looking for

• Bachelor's degree or equivalent combination of education and experience, including at least two years of quality assurance experience or relevant subject matter expertise.

• Demonstrated knowledge of Medicaid Management Information Systems (MMIS) operations, including one or more functional areas such as Authorized Services, Customer Centers, Mailroom, Pharmacy, Provider Enrollment, Data/Back Office Operations (DBO), or Provider Relations/SURS.

• Experience with quality assurance principles, monitoring methodologies, auditing practices, and performance evaluation.

• Proficiency in Microsoft Office Suite and SharePoint, with familiarity using quality monitoring platforms such as NICE CXone, Verint, or similar systems.

• Strong analytical, organizational, and communication skills, with the ability to collaborate effectively across teams and communicate actionable insights.

What you should expect in this role

• 100% remote position with the flexibility to work from home.

• Must be available to work 8:00 a.m. to 5:00 p.m. Central Time, regardless of location or time zone.

• Work in a fast-paced, quality-focused environment supporting healthcare contact center and back-office operations.

• Collaborate with cross-functional teams to support operational goals and continuous improvement initiatives.

• Manage multiple priorities while maintaining accuracy, attention to detail, and established performance expectations.

• Adapt to evolving business needs, client requirements, and operational processes.

Please note: This posting is intended to build a pipeline of qualified candidates for anticipated future hiring needs. While there may not be an immediate opening, we encourage interested candidates to apply for consideration as opportunities become available.

The pay range for this position is $40,300 - $57,600 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

Apply on jobs.gainwelltechnologies.com About employer

More about this job

Skills

Regulatory compliance
Quality assurance
MMIS
Auditing
Microsoft Office
Microsoft SharePoint
Communication skills
Process improvement
Attention to detail
Leadership

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Work requirements

Jobs in the United States