Jobs in the United States

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VH
Registered Nurse (PACT Care Manager)
Veterans Health Administration
Aurora, CO
- $90,221 to $150,404 USD / year
…education program. Credit for foreign nursing education higher that associate degree/entry level requires a formal degree equivalency validation from a recognized…
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VH
Assistant Nurse Manager Medical Specialty
Veterans Health Administration
Tampa, FL
- $105,632 to $154,867 USD / year
Collaborates with the Nurse Recruiter in the recruitment process. Assists the NM with the responsibility of interviewing and selecting qualified candidates.
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VH
Advanced Diagnostic Radiologic Technologist (IR)
Veterans Health Administration
Dayton, OH
- $89,109 to $115,848 USD / year
Process images using acquired on digital systems.
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CN
Child and Youth Program Assistant
Commander, Navy Installations Command
Kittery, ME
- $21 to $34 USD / hour
Interacts with children and youth using approved child guidance and youth development techniques.
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Assistant Nurse Manager - Community Care
Veterans Health Administration
Murfreesboro, TN
- $92,556 to $158,321 USD / year
…operations of a nursing unit/patient care area. Fosters team development, ensures compliance with standards of clinical practice, and serves as a key liaison between staff and leadership.…
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VH
Registered Nurse Emergency Department
Veterans Health Administration
Fresno, CA
- $88,342 to $162,358 USD / year
…Emergency Department is accountable for all elements of the nursing process when providing and/or supervising direct patient care. They delegate and supervise basic nursing care licensed…
Added just now
VH
Nurse
Veterans Health Administration
Kings, NY
- $108,092 to $180,197 USD / year
…education program. Credit for foreign nursing education higher that associate degree/entry level requires a formal degree equivalency validation from a recognized equivalency evaluation…
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VH
Behavioral Health Interdisciplinary Program (BHIP) RN
Veterans Health Administration
Oakland, CA
- $153,887 to $228,000 USD / year
Engages in evidence-based practice and ongoing professional development.
Added 1 min ago
Registered Nurse (RN) - Emergency Department (ED) - West Hospital
Bon Secours Mercy Health
Cincinnati, OH
As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet…
Added 1 min ago
Registered Nurse (RN) - Weekend Option - Intensive Critical Unit (ICU) - Critical Care - West Hospital
Bon Secours Mercy Health
Cincinnati, OH
As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet…
Added 1 min ago
Registered Nurse (RN) - Weekend Option - Intensive Critical Unit (ICU) - Critical Care - West Hospital
Bon Secours Mercy Health
Cincinnati, OH
As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet…
Added 1 min ago
Registered Nurse (RN) PRN - Emergency Department (ED) - Queen City Medical Center
Bon Secours Mercy Health
Cincinnati, OH
As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet…
Added 1 min ago
Registered Nurse (RN) - Emergency Department (ED) - Queen City Medical Center
Bon Secours Mercy Health
Cincinnati, OH
As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet…
Added 1 min ago
Registered Nurse (RN) - Weekend Option - Intensive Critical Unit (ICU) - Critical Care - West Hospital
Bon Secours Mercy Health
Cincinnati, OH
As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet…
Added 1 min ago
Registered Nurse (RN) - Emergency Department (ED) - West Hospital
Bon Secours Mercy Health
Cincinnati, OH
As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet…
Added 1 min ago
Clinical Unit Leader - Emergency Department (ED) - West Hospital
Bon Secours Mercy Health
Cincinnati, OH
…collaboration with the Clinical Manager, this role uses nursing process and clinical knowledge to coordinate members of the health care team to develop and sustain an environment that…
Added 2 mins ago
GT
Audit Director – Technology Delivery
Grant Thornton
Boston, MA
- $155,313 to $165,000 USD / year
…engagements with an ability to work from needs analysis through development, test, and…
Added 2 mins ago
FE
Ops Supervisor - Station
Federal Express Corporation
Columbia, MO
- $24.75 to $38.43 USD / hour
Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters
Added 3 mins ago
AE
SUPERVISORY TRAINING INSTRUCTOR (COMPUTER SCIENCE)
Air Education and Training Command
Keesler AFB, MS
- $74,678 to $97,087 USD / year
…standards established by the Secretary of Education to confer associate degrees upon enlisted members who have completed the requirements for the prescribed programs of study. To comply…
Added 3 mins ago
VH
Registered Nurse- Outpatient Mental Health (Education Debt Repayment)
Veterans Health Administration
Wyoming, MI
- $81,934 to $140,677 USD / year
…education program. Credit for foreign nursing education higher that associate degree/entry level requires a formal degree equivalency validation from a recognized equivalency evaluation…
Added 3 mins ago
VH
Registered Nurse-Inpatient Staff
Veterans Health Administration
Louisville, KY
- $79,681 to $147,548 USD / year
Collaborates in the development, implementation, evaluation, and revision of policies, procedures, and/or guidelines
Added 3 mins ago
VH
Nurse Practitioner (CNP) - Primary Care Provider/Wisconsin Rapids, WI CBOC
Veterans Health Administration
Wisconsin Rapids, WI
- $123,399 to $188,733 USD / year
Added 3 mins ago
VH
Physician - Primary Care
Veterans Health Administration
Wisconsin Rapids, WI
- $250,000 to $315,000 USD / year
The Primary Care Physician is the leader of a Patient Aligned Care Team (PACT) (Physician, RN, LPN, and clerical associate) which provides direct care for our Veterans enrolled in Primary…
Added 3 mins ago
VH
Registered Nurse - Community Care Coordinator
Veterans Health Administration
Iron Mountain, MI
- $69,918 to $131,481 USD / year
…responsible and accountable for all elements of the nursing process when providing and/or supervising direct patient care. Assesses, plans, implements, and evaluates the effectiveness of…
Added 6 mins ago
VH
Registered Nurse
Veterans Health Administration
Battle Creek, MI
- $86,846 to $143,956 USD / year
…substance abuse. He/she is knowledgeable about the commitment process and all other legal issues surrounding care of the committed patient including elopement and the various levels of…

Gainwell Technologies LLC

Associate Professional Quality - Remote WI

Any city, WI, United States

$40,300 to $57,600 USD / year

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Job details

Pay: $40,300 to $57,600 USD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

The CX Associate Professional Quality is responsible for monitoring and evaluating voice and non-voice interactions (accuracy, compliance, and experience). This role supports our commitment to delivering exceptional member and provider experience and the assurance of accurate, and compliant work through measurement and analysis of calls, transactions, and related business processes. Responsibilities include conducting daily reviews and audits to ensure adherence to client, company, and regulatory standards, policies and procedures. You may contribute to planning, execution, and delivery of quality initiatives. By partnering with centralized and account teams, your work will enhance employee, member, and client experiences to help achieve organizational goals.

Your role in our mission

• Evaluate contact center interactions and back-office transactions, including complex cases, to ensure accuracy, compliance, and adherence to established quality standards.

• Conduct quality reviews and audits, analyze performance trends, and identify opportunities to improve operational effectiveness.

• Participate in and, when appropriate, facilitate calibration sessions to promote consistency in quality evaluations and performance expectations.

• Collaborate with operational teams and stakeholders to communicate quality findings, support coaching opportunities, and resolve identified issues.

• Recommend process and policy improvements based on quality results, operational trends, and data-driven insights.

• Leverage quality monitoring platforms, reporting tools, and automation to improve quality assurance efficiency and effectiveness.

What we're looking for

• Bachelor's degree or equivalent combination of education and experience, including at least two years of quality assurance experience or relevant subject matter expertise.

• Demonstrated knowledge of Medicaid Management Information Systems (MMIS) operations, including one or more functional areas such as Authorized Services, Customer Centers, Mailroom, Pharmacy, Provider Enrollment, Data/Back Office Operations (DBO), or Provider Relations/SURS.

• Experience with quality assurance principles, monitoring methodologies, auditing practices, and performance evaluation.

• Proficiency in Microsoft Office Suite and SharePoint, with familiarity using quality monitoring platforms such as NICE CXone, Verint, or similar systems.

• Strong analytical, organizational, and communication skills, with the ability to collaborate effectively across teams and communicate actionable insights.

What you should expect in this role

• 100% remote position with the flexibility to work from home.

• Must be available to work 8:00 a.m. to 5:00 p.m. Central Time, regardless of location or time zone.

• Work in a fast-paced, quality-focused environment supporting healthcare contact center and back-office operations.

• Collaborate with cross-functional teams to support operational goals and continuous improvement initiatives.

• Manage multiple priorities while maintaining accuracy, attention to detail, and established performance expectations.

• Adapt to evolving business needs, client requirements, and operational processes.

Please note: This posting is intended to build a pipeline of qualified candidates for anticipated future hiring needs. While there may not be an immediate opening, we encourage interested candidates to apply for consideration as opportunities become available.

The pay range for this position is $40,300 - $57,600 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

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More about this job

Skills

Regulatory compliance
Quality assurance
MMIS
Auditing
Microsoft Office
Microsoft SharePoint
Communication skills
Process improvement
Attention to detail
Leadership

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