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Human Resources Generalist - Security
GardaWorld
Ontario, CA
- $80,000 USD / year
As a Human Resources Generalist, you will play a crucial role in supporting the HR department's daily operations. Your responsibilities will include managing employee records, assisting…
Added 1 min ago
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Front Desk Agent
MVW Services Corporation
Palm Desert, CA
- $20.65 USD / hour
Monthly associate recognition and reward programs
Added 1 min ago
Medical Receptionist
CenterWell
Lutz, FL
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal…
Added 1 min ago
BB
Maintenance Supervisor
Bimbo Bakeries USA
South San Francisco
- $98,400 to $127,900 USD / year
…operational capabilities by supporting their team in executing the Operations Excellence Playbook. Our Maintenance Team Leaders empower and involve their teams to achieve key performance…
Added 1 min ago
BB
Production Supervisor
Bimbo Bakeries USA
Snydertown
- $63,500 to $82,500 USD / year
…operational capabilities by supporting their team in executing the Operations Excellence Playbook. Our Production Team Leaders empower and involve their teams to achieve key performance…
Added 1 min ago
Regional Junior Sales Account Manager
Bimbo Bakeries USA
Boston
…resolution for the assigned customer tier, partnering with Sales Operations, Customer Service, Supply Chain, Finance, and Marketing when specialist support is required. Identify high-value…
Added 1 min ago
Regional Junior Sales Account Manager
Bimbo Bakeries USA
Dallas
…resolution for the assigned customer tier, partnering with Sales Operations, Customer Service, Supply Chain, Finance, and Marketing when specialist support is required. Identify high-value…
Added 1 min ago
Regional Junior Sales Account Manager
Bimbo Bakeries USA
Chicago
…resolution for the assigned customer tier, partnering with Sales Operations, Customer Service, Supply Chain, Finance, and Marketing when specialist support is required. Identify high-value…
Added 1 min ago
Regional Junior Sales Account Manager
Bimbo Bakeries USA
Los Angeles
…resolution for the assigned customer tier, partnering with Sales Operations, Customer Service, Supply Chain, Finance, and Marketing when specialist support is required. Identify high-value…
Added 1 min ago
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Senior Manager Strategic Business Planning
Bimbo Bakeries USA
Dallas
- $105,100 to $147,100 USD / year
…trade-offs. Establish portfolio performance reviews with finance and operations; validate savings and profit-and-loss impact, address delivery gaps, and sustain accountability for realized…
Added 2 mins ago
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Warehouse Manager
The Odom Corporation
Kapolei, HI
- $83,000 to $112,000 USD / year
Associate or bachelor’s degree in operations, logistics, supply-chain management, business administration, or a related field
Added 2 mins ago
Operations Coordinator
AKS Engineering & Forestry, LLC
Las Vegas, NV
The Operations Coordinator supports the Operations division by coordinating general office administration, maintaining organized and efficient workplace operations, and providing…
Added 3 mins ago
Systems Administrator
Akima, LLC
Norfolk, VA
This is an onsite position, and the qualified candidate must reside within commuting distance of Norfolk, VA · Must possess a current and active Secret clearance
Added 4 mins ago
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Associate Director of Technology
Third Plateau
Remote, United States
- $101,000 to $119,000 USD / year
The Associate Director of Technology is a technical leader who bridges strategy and execution. This role is responsible for translating the firm’s technology strategy, as established by the…
Added 4 mins ago
Inside Sales III
WCM White Cap Management LLC
United States
Identifies stock products and recommends comparable alternatives to support customer requirements.
Added 4 mins ago
Inside Sales III
WCM White Cap Management LLC
United States
Identifies stock products and recommends comparable alternatives to support customer requirements.
Added 6 mins ago
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Seasonal Associate
sephora.com
Eugene
- $18 to $20.5 USD / hour
As a Seasonal Associate, you'll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You'll…
Added 6 mins ago
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Seasonal Associate
sephora.com
Elizabeth
- $21.75 to $24.88 USD / hour
As a Seasonal Associate, you'll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You'll…
Added 6 mins ago
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Seasonal Associate
sephora.com
Alexandria
- $21.75 to $24.88 USD / hour
As a Seasonal Associate, you'll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You'll…
Added 6 mins ago
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Seasonal Associate
sephora.com
Huntington Beach
- $20.85 to $23.98 USD / hour
As a Seasonal Associate, you'll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You'll…
Added 6 mins ago
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Seasonal Associate
sephora.com
Richmond
- $18 to $20.5 USD / hour
As a Seasonal Associate, you'll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You'll…
Added 6 mins ago
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Operations Associate - Part Time
sephora.com
Danbury
- $19.8 to $22.9 USD / hour
- Part-time
Your Role at Sephora: As an Operations Associate, you’ll be the backbone of the store - ensuring smooth, efficient operations that support an exceptional client experience. From inventory…
Added 6 mins ago
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Seasonal Associate
sephora.com
Dallas
- $19.8 to $22.9 USD / hour
As a Seasonal Associate, you'll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You'll…
Added 6 mins ago
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Seasonal Associate
sephora.com
Plainview
- $21.75 to $24.88 USD / hour
As a Seasonal Associate, you'll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You'll…
Added 6 mins ago
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Seasonal Associate
sephora.com
The Woodlands
- $19.8 to $22.9 USD / hour
As a Seasonal Associate, you'll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You'll…

Gainwell Technologies LLC

Associate Professional Quality - Remote WI

Any city, WI, United States

$40,300 to $57,600 USD / year

Apply on jobs.gainwelltechnologies.com About employer

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Job details

Pay: $40,300 to $57,600 USD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

The CX Associate Professional Quality is responsible for monitoring and evaluating voice and non-voice interactions (accuracy, compliance, and experience). This role supports our commitment to delivering exceptional member and provider experience and the assurance of accurate, and compliant work through measurement and analysis of calls, transactions, and related business processes. Responsibilities include conducting daily reviews and audits to ensure adherence to client, company, and regulatory standards, policies and procedures. You may contribute to planning, execution, and delivery of quality initiatives. By partnering with centralized and account teams, your work will enhance employee, member, and client experiences to help achieve organizational goals.

Your role in our mission

• Evaluate contact center interactions and back-office transactions, including complex cases, to ensure accuracy, compliance, and adherence to established quality standards.

• Conduct quality reviews and audits, analyze performance trends, and identify opportunities to improve operational effectiveness.

• Participate in and, when appropriate, facilitate calibration sessions to promote consistency in quality evaluations and performance expectations.

• Collaborate with operational teams and stakeholders to communicate quality findings, support coaching opportunities, and resolve identified issues.

• Recommend process and policy improvements based on quality results, operational trends, and data-driven insights.

• Leverage quality monitoring platforms, reporting tools, and automation to improve quality assurance efficiency and effectiveness.

What we're looking for

• Bachelor's degree or equivalent combination of education and experience, including at least two years of quality assurance experience or relevant subject matter expertise.

• Demonstrated knowledge of Medicaid Management Information Systems (MMIS) operations, including one or more functional areas such as Authorized Services, Customer Centers, Mailroom, Pharmacy, Provider Enrollment, Data/Back Office Operations (DBO), or Provider Relations/SURS.

• Experience with quality assurance principles, monitoring methodologies, auditing practices, and performance evaluation.

• Proficiency in Microsoft Office Suite and SharePoint, with familiarity using quality monitoring platforms such as NICE CXone, Verint, or similar systems.

• Strong analytical, organizational, and communication skills, with the ability to collaborate effectively across teams and communicate actionable insights.

What you should expect in this role

• 100% remote position with the flexibility to work from home.

• Must be available to work 8:00 a.m. to 5:00 p.m. Central Time, regardless of location or time zone.

• Work in a fast-paced, quality-focused environment supporting healthcare contact center and back-office operations.

• Collaborate with cross-functional teams to support operational goals and continuous improvement initiatives.

• Manage multiple priorities while maintaining accuracy, attention to detail, and established performance expectations.

• Adapt to evolving business needs, client requirements, and operational processes.

Please note: This posting is intended to build a pipeline of qualified candidates for anticipated future hiring needs. While there may not be an immediate opening, we encourage interested candidates to apply for consideration as opportunities become available.

The pay range for this position is $40,300 - $57,600 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

Apply on jobs.gainwelltechnologies.com About employer

More about this job

Skills

Regulatory compliance
Quality assurance
MMIS
Auditing
Microsoft Office
Microsoft SharePoint
Communication skills
Process improvement
Attention to detail
Leadership

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Work requirements

Jobs in the United States