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Added 16 mins ago
SVP, Cloud & Infrastructure Platforms
Synchrony
Stamford, CT
…cloud-first strategy, and champion engineering excellence through automation, Agile delivery, infrastructure as code, platform standardization, and strong operational…
Added 33 mins ago
MF
Electrical & Instrumentation Technician Days
McCain Foods
Washburn, ME
- $28.38 to $39.59 USD / hour
…troubleshooting, and calibrating electrical, instrumentation, and process control systems. In this role, you’ll work alongside experienced technicians and cross-functional partners to build…
Added 44 mins ago
M
Data Center Technicians Manager
Microsoft
WI · Mt Pleasant, WI · Mt Pleasant
- $75,400 to $185,300 USD / year
…training to technicians, and accelerate your career growth in the…
Added 44 mins ago
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Data Center Technician Manager (Night Shift)
Microsoft
IL · Chicago, IL · Chicago
- $75,400 to $185,300 USD / year
…training to technicians, and accelerate your career growth in the…
Added 45 mins ago
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Critical Environment Program Manager (CEPM) - CTJ - Top Secret
Microsoft
WY · Cheyenne, WY · Cheyenne
- $84,400 to $186,600 USD / year
Associate’s or Bachelor's degree in applicable engineering field or mechanical or electrical trades
Added 1 hour ago
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Maintenance Technician
CBRE
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Step into the heart of automation. As a Maintenance Technician II, you’ll support the operation, maintenance, and optimization of cutting-edge robotic and material handling systems within a…
Added 1 hour ago
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Experience with developing and implementing automation of high throughput RT-qPCR and RNA-seq workflows.
Added 1 hour ago
Marketing Science Operations, Associate Director
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Thousand Oaks, CA
Let’s change the world. Amgen’s Data Science organization is seeking a US-based Marketing Science Operations (MSO), Associate Director (AD) to serve as the US business-facing lead for BI…
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Associate Director, IT Regulatory, Clinical, and Enterprise Systems
Bristol Myers Squibb
San Diego, CA
Active partner with the functional leaders. Collaborate with leadership to develop, support, and align strategies for business process improvements through information systems automation.
Added 1 hour ago
Maritime Software Integration and DevOps Engineer
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Oxnard, CA
Experience working with Linux-based development, Git, static analysis tools, or test automation frameworks
Added 1 hour ago
General Manager I - Distribution - Fairburn, GA
Military Spouse Jobs & VetJobs
United States
Utilize warehouse management systems (WMS), automation and other technology to track inventory, monitor performance metrics, and identify areas for improvement.
Added 2 hours ago
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FACILITY PROGRAM MANAGER
Veterans Health Administration
Topeka, KS
- $147,299 to $191,490 USD / year
…(Leavenworth and Topeka). The incumbent works independently under the Associate Chief, Pharmacy Operations (or designee), keeping leadership apprised of trends and problems associated with…
Added 2 hours ago
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Staff Lab Technician
Carrier
East Syracuse, NY
- $53,000 to $106,000 USD / year
…methods and test infrastructure. Experience in LabView, PLC automation or diesel engines (and associated systems) is…
Added 2 hours ago
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Program Analyst
Veterans Health Administration
Madison, WI
- $61,722 to $97,087 USD / year
This position is located in the Associate Director's Office of the William S. Middleton Memorial Veterans Hospital, a complexity level 1b facility in Madison, WI. The primary purpose of…
Added 2 hours ago
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Field Service Engineer II-Relocation Package Available!
Honeywell Technologies
Albany, NY
- $35.82 to $44.81 USD / hour
As a Field Service Engineer II here at Honeywell, you will provide advanced technical support in Industrial Automation, troubleshoot complex issues, ensure solution implementation, and…
Added 2 hours ago
Product Operations Associate, Aladdin Platform Engineering
BlackRock
New York, NY
We are seeking a highly motivated Associate to support Product Operations for Aladdin Platform Engineering. This role will help connect OKRs, planning, roadmap priorities, reporting,…
Added 2 hours ago
Associate - HR Communications
New York Life Insurance Company
New York, NY
We are seeking an HR Communications Associate to join our team. This is a highly interactive junior-level position for a communications professional with exceptional writing, editing and…
Added 2 hours ago
Electrical and Instrumentational Field Technician
ITAC
Newport News, VA
Technical degree, associate degree, or equivalent hands-on experience in Electrical Technology, Instrumentation, Automation, or a related field.
Added 3 hours ago
Engineering Technician
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Pompano Beach · Pompano Beach, FL
…developing technical expertise in electrical systems, industrial automation, and engineering…
Added 3 hours ago
Electrical Panel Technician
Talnt
Pompano Beach · Pompano Beach, FL
Maintain accurate workmanship, follow established assembly procedures, and support quality control throughout the panel-building process.
Added 4 hours ago
Sr. Maintenance Technician
CBRE
Lenexa, KS
…direction andmentorship to technicians, partner closely with Automation support teams, andhelp maintain safety, quality, and operational standards in a highly…
Added 4 hours ago
Sr. Maintenance Technician
CBRE
Kansas City, KS
…direction and mentorship to technicians, partner closely with Automation support teams, and help maintain safety, quality, and operational standards in a highly automated…
Added 4 hours ago
Senior Microsoft Platform Engineer
Systems Engineering Solutions Corporation
Alexandria, VA
· Build automation and infrastructure as code using PowerShell, Azure Automation, Logic Apps, ARM templates, Bicep, or Terraform.
Added 4 hours ago
Partnership Operations Business Enablement, Senior Associate - open location
EY
Nashville, TN
The Senior Associate, Partnership Operations Business Enablement, owns the day-to-day intake, routing, tracking, and resolution of inquiries received through the Partnership Operations (PO)…
Added 4 hours ago
Information Systems Analyst II
Washington County, Oregon
Hillsboro, OR
GIS programming languages, scripting methods, development tools, and automation techniques.

Gainwell Technologies LLC

Associate Professional Quality - Remote WI

Any city, WI, United States

$40,300 to $57,600 USD / year

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Job details

Pay: $40,300 to $57,600 USD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

The CX Associate Professional Quality is responsible for monitoring and evaluating voice and non-voice interactions (accuracy, compliance, and experience). This role supports our commitment to delivering exceptional member and provider experience and the assurance of accurate, and compliant work through measurement and analysis of calls, transactions, and related business processes. Responsibilities include conducting daily reviews and audits to ensure adherence to client, company, and regulatory standards, policies and procedures. You may contribute to planning, execution, and delivery of quality initiatives. By partnering with centralized and account teams, your work will enhance employee, member, and client experiences to help achieve organizational goals.

Your role in our mission

• Evaluate contact center interactions and back-office transactions, including complex cases, to ensure accuracy, compliance, and adherence to established quality standards.

• Conduct quality reviews and audits, analyze performance trends, and identify opportunities to improve operational effectiveness.

• Participate in and, when appropriate, facilitate calibration sessions to promote consistency in quality evaluations and performance expectations.

• Collaborate with operational teams and stakeholders to communicate quality findings, support coaching opportunities, and resolve identified issues.

• Recommend process and policy improvements based on quality results, operational trends, and data-driven insights.

• Leverage quality monitoring platforms, reporting tools, and automation to improve quality assurance efficiency and effectiveness.

What we're looking for

• Bachelor's degree or equivalent combination of education and experience, including at least two years of quality assurance experience or relevant subject matter expertise.

• Demonstrated knowledge of Medicaid Management Information Systems (MMIS) operations, including one or more functional areas such as Authorized Services, Customer Centers, Mailroom, Pharmacy, Provider Enrollment, Data/Back Office Operations (DBO), or Provider Relations/SURS.

• Experience with quality assurance principles, monitoring methodologies, auditing practices, and performance evaluation.

• Proficiency in Microsoft Office Suite and SharePoint, with familiarity using quality monitoring platforms such as NICE CXone, Verint, or similar systems.

• Strong analytical, organizational, and communication skills, with the ability to collaborate effectively across teams and communicate actionable insights.

What you should expect in this role

• 100% remote position with the flexibility to work from home.

• Must be available to work 8:00 a.m. to 5:00 p.m. Central Time, regardless of location or time zone.

• Work in a fast-paced, quality-focused environment supporting healthcare contact center and back-office operations.

• Collaborate with cross-functional teams to support operational goals and continuous improvement initiatives.

• Manage multiple priorities while maintaining accuracy, attention to detail, and established performance expectations.

• Adapt to evolving business needs, client requirements, and operational processes.

Please note: This posting is intended to build a pipeline of qualified candidates for anticipated future hiring needs. While there may not be an immediate opening, we encourage interested candidates to apply for consideration as opportunities become available.

The pay range for this position is $40,300 - $57,600 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

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More about this job

Skills

Regulatory compliance
Quality assurance
MMIS
Auditing
Microsoft Office
Microsoft SharePoint
Communication skills
Process improvement
Attention to detail
Leadership

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