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Personal Trainer - Intern
LTFMGTCO LTF Club Management Co, LLC
United States
Life Time Personal Training Internship program is designed to for individuals who have a strong desire to make a career in the health and fitness industry. Interns should be looking to…
Added 1 min ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
GRAND RAPIDS, MI
- $17 to $23.25 USD / hour
Walgreens is proud to invest & champion an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP & Department of Labor. This apprenticeship program gives you an…
Added 1 min ago
W
Shift Lead
Walgreens
NEW ORLEANS, LA
- $17.5 to $22.5 USD / hour
Assist with ensuring the Outdate program is followed with team members.
Added 1 min ago
Emerging Store Manager
Walgreens
GENESEO, IL
Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager,…
Added 1 min ago
Assistant Manager II
Dollar Tree
Ypsilanti, MI
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 1 min ago
Assistant Store Manager - Temporary
Dollar Tree
Jackson, AL
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 1 min ago
Assistant Manager I
Dollar Tree
El Paso, TX
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 1 min ago
Assistant Manager I
Dollar Tree
Springtown, TX
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 1 min ago
Assistant Manager I
Dollar Tree
Oklahoma City, OK
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 2 mins ago
Team Captain Off Field Operations
DICK'S Sporting Goods, Inc.
United States
…fulfillment, and stockroom execution. As a Team Captain of Off Field Operations, you will ensure processes run efficiently, coach teammates, and support overall store performance through…
Added 2 mins ago
Team Captain Apparel
DICK'S Sporting Goods, Inc.
United States
…etc. Promote and lead company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment,…
Added 2 mins ago
CF
Floral Manager - Full Time with excellent benefits, Qtrly Incentive - Cosentino's Price Chopper #325 1191 NE McQuerry Rd Grain Valley, MO 64029
Cosentino's Food Stores
Grain Valley, MO
- Full-time
…position offers excellent benefits and a quarterly incentive program. The ideal candidate will possess a comprehensive understanding of floral…
Added 8 mins ago
Package Gas Driver 2 - Birmingham, AL
Birmingham, AL
agreement of all stake-holders within a development program to identify
Added 11 mins ago
AG
Sr Account Manager
ADI Global Distribution
Teterboro, NJ
- $65,173.87 to $138,714.66 USD / year
Are you ready to be the reason we are considered the best in the industry? Apply today and learn more about our culture of performance, customer service, and employee development.
Added 11 mins ago
Lead Consultant Prof Services ATC
AT&T
Middletown, NJ
Knowledge Management: Contribute to knowledge repositories, mentor others, and provide inputs to strategic service development.
Added 11 mins ago
Lead Consultant Prof Services ATC
AT&T
Bedminster, NJ
Knowledge Management: Contribute to knowledge repositories, mentor others, and provide inputs to strategic service development.
Added 11 mins ago
Medical Support Assistant (Advanced)
Veterans Affairs, Veterans Health Administration
Lyons, NJ
Added 11 mins ago
Nursing Assistant
Veterans Affairs, Veterans Health Administration
Lyons, NJ
Added 11 mins ago
Nursing Assistant
Veterans Affairs, Veterans Health Administration
Lyons, NJ
Added 11 mins ago
Senior Director, Transfer Pricing
BD (Becton, Dickinson and Company)
Franklin Lakes, NJ
…transfer pricing policies remain aligned with BD's business operations and applicable U.S. and international transfer pricing…
Added 11 mins ago
AVP, AI Orchestration
MetLife
Warren, NJ
Tooling and platform strategy: Drive consistent and interoperable use of AI development tools and internal LLM platforms; evaluate emerging tools and vendors and provide…
Added 11 mins ago
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Maintenance Planner
CBRE
Cranbury, NJ
- $75,441.6 to $77,334.4 USD / year
…ideal for someone who enjoys working behind the scenes to keep operations running smoothly anticipating issues before they happen, improving processes through data analysis, and enabling…
Added 11 mins ago
BH
Director Infrastructure
BAYADA Home Health Care
Pennsauken, NJ
- $160,000 to $180,000 USD / year
The Director, Infrastructure will initiate and lead the strategy, design, development, implementation, communication, and overall management of BAYADA Home Health Care's Vendor Management…
Added 11 mins ago
Senior Director, Clinical Science, Infectious Disease, Hybrid
Merck
Rahway, NJ
…endpoints, and key scientific considerations that influence development strategy and study design. The Senior Director partners closely with Section Heads, Asset Leads, Program Development…
Added 11 mins ago
AH
Medical Office Associate I: Part-Time (25.13 hrs/wk), Atlantic Rehab in Wayne
Atlantic Health System
Wayne, NJ
- Part-time
…experience for our patients by providing efficient front desk operations, exceptional customer service and administrative support to our clinical…

GAF Energy LLC

Customer Care Representative II

Georgetown, TX, United States

Base Salary Range: $48,006-$66,009

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Job details

Pay: Base Salary Range: $48,006-$66,009
Experience: 3+ years of related experience in customer service, call center operations, or customer support.
Posting language: English
Posted: Oct 30, 2026

Original job description

At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don’t back down from hard work– we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.

Team Summary The Customer Operations team is dedicated to providing end-to-end support for homeowners, roofing contractors, and partners adopting Timberline Solar™ solutions.

Job Summary GAF Energy is seeking a Customer Care Representative II to support our mission of generating "Energy from Every Roof". Reporting to the Customer Care Manager in Georgetown, TX, this role serves as an elevated support tier responsible for resolving complex homeowner inquiries, coordinating warranty and service requests, and maintaining strong cross-functional communication with Field Operations, Scheduling, and Technical Support. The ideal candidate thrives in a fast-paced environment, demonstrates high empathy, and delivers creative, customer-centric solutions.

Essential Duties

Serve as a primary point of contact for escalated tier-2 customer inquiries regarding solar roof installations, warranty coverage, and system performance via phone, email, and ticketing systems.
Investigate, troubleshoot, and resolve complex customer issues by navigating across internal teams (Field Operations, Scheduling, Sales, and Technical Support).
Maintain complete and accurate customer records, call notes, and updated case files within CRM databases.
Guide homeowners through post-installation processes, monitoring app connectivity, and standard system operation inquiries.
Coordinate warranty service requests and partner with Field Service Technicians to ensure timely scheduling and dispatch for maintenance or repairs.
Identify recurring trends in customer feedback and proactively partner with management to recommend process or workflow improvements.
Conduct follow-up communications with customers post-resolution to ensure satisfaction and maintain high First Contact Resolution (FCR) metrics.
Other duties as assigned.

Qualifications Required

H.S. Diploma or General Education Degree (GED) required
3+ years of related experience in customer service, call center operations, or customer support. Prior experience in solar, renewable energy, roofing, or residential construction industries strongly preferred.
Strong ability to communicate clearly and effectively with internal and external functional teams verbally, in writing, and via digital tools.
Prior success in a dynamic, fast-paced, high-growth environment with solid time management skills and an ability to prioritize competing initiatives.
Proven de-escalation skills with an empathetic, customer-first approach and a "no job too small" attitude.
Technical aptitude with CRM tools (e.g., Salesforce, Zendesk) and Google Workspace (Gmail, Sheets, Docs, Slides).
Familiarity with basic solar PV systems, electrical concepts, or residential roofing principles is a major plus.

Physical Demands

Stationary Position - Frequently
Stationary Position/Seated - Frequently
Position Self/Stooping - Occasionally
Position Self/Kneeling - Occasionally
Position Self/Crouching - Occasionally
Reaching - Occasionally
Handling - Occasionally
Grasping - Occasionally
Communicate/Talking - Frequently
Communicate/Hearing - Frequently
Repetitive Motions - Frequently

Working Conditions

Temperature Change - Occasionally

Travel Requirements: 10% Minimal travel required for occasional team meetings or training sessions. Pay Transparency

Base salary and/or rate of pay ranges listed are exclusive of fringe benefits and potential bonuses. Individual compensation offers will be determined based on a variety of factors, including but not limited to geographic location, relevant candidate experience and skill, education, and/or qualifications.

Base Salary Range: $48,006-$66,009

How We Protect What Matters Most:

We offer a wide range of health insurance options that include medical, dental, and vision for you and your family. 2. Our Family-Building benefits support the many different journeys to fertility and parenthood. 3. Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions. 4. Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee’s primary residence. 5. Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program. 6. We're committed to fostering a culture that reflects our values to connect, empower, evolve, and inspire. We offer many opportunities for employees to connect with one another, including through our Employee Resource Groups who focus on education and allyship for all of our employees.

GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.

We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace. We are committed to equal employment opportunity on the basis of each candidate's qualifications, experience, and merit, without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).

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More about this job

Skills

Customer service
Communication skills
Scheduling
Technical support
Troubleshoot
Sales
Workflow
Construction industry
Time management
Salesforce
Zendesk
Google Workspace
Google Gmail
Google Docs
Google Slides

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