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Added 5 mins ago
Software Development Engineer II, Amazon Connect Customer
Amazon Development Center U.S., Inc.
Seattle, WA
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the…
Added 10 mins ago
DE
Sr Systems Engineer
Disney Entertainment & Sports LLC
Glendale, CA · New York, NY
- $124,900 to $167,400 USD / year
…designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to…
Added 16 mins ago
Principal Architect, EDT Cloud Data & Analytics (Remote)
Stryker
Remote, United States
…security, and reliability of the enterprise data & analytics platform on Azure. The role combines platform operations, DevOps automation, and Infrastructure as Code across the core stack -…
Added 19 mins ago
Power BI Developer
General Dynamics Information Technology
Bossier City, LA
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Added 19 mins ago
Senior Power Platform Administrator
General Dynamics Information Technology
Bossier City, LA
Microsoft Power Apps,Microsoft Power Platform,Systems Administrator
Added 19 mins ago
Senior SharePoint Administrator
General Dynamics Information Technology
Bossier City, LA
Working knowledge of Microsoft Power Platform, particularly Power Apps and Power Automate integration with SharePoint
Added 19 mins ago
Senior SharePoint Developer
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Added 20 mins ago
Power Platform Developer
CGI Technologies and Solutions, Inc.
Lafayette, LA
CGI is seeking an enthusiastic and solutions driven developer to join a high performing Agile team supporting a major government program. This role blends modern application development…
Added 20 mins ago
Senior Cloud Architect
CGI Technologies and Solutions, Inc.
Lafayette, LA
…architecture and automation foundations for a large state-owned public power utility (the client) across Azure, AWS and GCP: a cloud operating model for the client's cloud architecture…
Added 20 mins ago
Senior Software Engineer, Stablecoins
Coinbase
Baton Rouge, LA
As a Senior Software Engineer on the Stablecoin team within the Developer group, you'll help build and scale Coinbase Custom Stablecoins (CCS), the platform that lets partners launch their…
Added 20 mins ago
Manager, Software Engineering, SalesForce
Cardinal Health
Baton Rouge, LA
Added 20 mins ago
Data, Communications, and Policy Analyst (Remote)
GovCIO
Baton Rouge, LA
Pull data from data systems including but not limited to ServiceNow, MS SharePoint and MS Power Applications.
Added 20 mins ago
AT
Senior Business Systems Analyst
Akamai Technologies, Inc.
Baton Rouge, LA
- $88,900 to $160,100 USD / year
…behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better…
Added 20 mins ago
AT
Senior Business Systems Analyst
Akamai Technologies, Inc.
Baton Rouge, LA
- $88,900 to $160,100 USD / year
…behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better…
Added 20 mins ago
Senior Analyst - HR Technology Products
CVS Health
Baton Rouge, LA
…Product to help shape and support the Technology products that power our HR experience. You will work across various products that include but are not limited to e.g. Analytics platform…
Added 26 mins ago
Data Engineer
T-Mobile USA, Inc.
Bellevue, WA
…scalable data pipelines and cloud-based data architectures that power data-driven products and insights. Working at the intersection of product and engineering, you will collaborate with…
Added 27 mins ago
Engineering Manager, Core Platform
Verkada
San Mateo, CA
We are looking for an experienced manager to join the Verkada Core Platform team. We are building the platform and shared services that will enable Verkada to quickly bring to market a…
Added 28 mins ago
Staff Package Design Engineer
Renesas Electronics
Tempe, AZ
…cross-functional alignment with global silicon design, signal integrity/power integrity (SI/PI), thermal, and product engineering teams, while driving the creation of new packaging design…
Added 28 mins ago
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Head of Revenue Operations
Thinking Machines Lab
San Francisco, CA
- $300,000 to $350,000 USD / year
- Experience at a frontier AI lab, developer platform, or enterprise SaaS organization with complex, multi-product revenue models.
Added 43 mins ago
Senior Software Engineer - Computational Geometry
York International Corp.
United States
Thermal constraints limit AI infrastructure, semiconductor equipment, power electronics, and defense systems. Johnson Controls removes those constraints. Enabled by the Stack Forging™…
Added 43 mins ago
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Warehouse Part Time Days
Lowes
Sonora, CA
- $16.9 to $17.2 USD / hour
- Part-time
3 months Experience operating forklift/power equipment such as lifts, order pickers, and similar equipment
Added 44 mins ago
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Lead Principal Product Manager
Oracle
United States
- $119,200 to $264,100 USD / year
…health analytics, where data-driven decision-making meets the power of innovation, all at your fingertips. Experience the future of healthcare with us…
Added 50 mins ago
Scientific Leader, Discovery Integration Sciences
GlaxoSmithKline LLC
Upper Providence, PA
…the world's most efficient and effective biopharma discovery platform at GSK by building and deploying innovative Lab-in-an-Automated-Loop (LIAL) Systems that integrate computational…
Added 51 mins ago
Heavy Equipment PM Mechanic
Republic Services
Imperial, PA
Added 51 mins ago
Vaccines Platform Analytical Science and Technology Lead (ASTL)
GlaxoSmithKline LLC
Marietta, PA
…on our journey to make more complex products, harnessing the power of smart manufacturing technologies including robotics, digital solutions and artificial intelligence to deliver for…

G2IT

ServiceNow Dashboard Developer / Data Analyst

Quantico, VA, United States

$80,000 to $100,000 USD / year

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Job details

Pay: $80,000 to $100,000 USD / year
Posting language: English
Posted: Nov 3, 2026

Original job description

ServiceNow Dashboard Developer / Data Analyst

Remote Opportunity | Active Secret Clearance Required

About the Opportunity

G2IT is seeking an experienced ServiceNow Dashboard Developer / Data Analyst to join our team supporting a large-scale Department of Defense IT Customer Support Services program.

This is an exciting opportunity for a data-driven professional who enjoys working with ServiceNow, Performance Analytics, Power BI, and IT Service Management (ITSM) to develop dashboards, automate reporting, and turn complex IT service data into meaningful insights.

In this role, you will help design and maintain enterprise dashboards that track IT service performance, customer satisfaction, incident management, service requests, and operational efficiency. Your work will provide government leadership with near-real-time visibility into critical performance metrics and help drive improvements across enterprise IT services.

This position offers remote work with up to 10% travel, along with the opportunity to support mission-critical government IT operations.

Key Responsibilities

• Design, develop, and maintain interactive dashboards and reports using ServiceNow Performance Analytics and Microsoft Power BI.

• Build and customize ServiceNow reports and dashboards to monitor incidents, service requests, SLAs, ticket resolution times, and overall IT service performance.

• Extract, analyze, and integrate data from ServiceNow ITSM modules, including Incident Management, Request Management, Knowledge Management, and CMDB.

• Develop automated reporting solutions that provide government leadership with accurate and timely performance metrics.

• Create executive-level dashboards that track KPIs, SLAs, customer satisfaction, and service delivery trends.

• Use SQL, APIs, and data integration tools to connect ServiceNow with Power BI and other enterprise data sources.

• Develop data models, DAX calculations, and Power Query transformations to improve reporting accuracy and efficiency.

• Analyze ITSM data to identify trends, recurring issues, service bottlenecks, and opportunities for process improvement.

• Build visualizations for First Contact Resolution, ticket backlog, resolution times, customer satisfaction, and service availability.

• Collaborate with ServiceNow Developers, ITSM teams, business analysts, and government stakeholders to gather reporting requirements.

• Maintain data accuracy, security, access controls, and compliance with DoD cybersecurity requirements.

• Support Agile development activities, including sprint planning, dashboard demonstrations, testing, and stakeholder feedback.

• Assist with reporting automation, predictive analytics, and continuous improvement initiatives.

Required Qualifications

• Active DoD Secret clearance required to start.

• Must be a U.S. Citizen.

• Bachelor's degree with 5 years of related experience, master's degree with 3 years of related experience, or an additional 4 years of relevant experience in lieu of a degree.

• Minimum of 10 years of experience in business intelligence, data analytics, or data engineering.

• At least 5 years of hands-on experience developing enterprise Power BI dashboards and reporting solutions.

• Experience working with ServiceNow ITSM data, reporting, dashboards, or Performance Analytics.

• Strong understanding of ITSM processes, including Incident Management, Request Management, SLA tracking, and service performance metrics.

• Advanced proficiency with Power BI, including DAX, Power Query, data modeling, data refresh, and role-based access.

• Strong SQL skills and experience integrating data through APIs, ETL/ELT processes, or other enterprise data connections.

• Experience developing dashboards that track KPIs, SLAs, and customer service performance.

• Knowledge of data governance, security controls, and reporting accuracy.

• Strong analytical, problem-solving, and communication skills.

• Ability to work independently in a remote environment while collaborating with technical teams and government stakeholders.

Preferred Qualifications

• ServiceNow Performance Analytics experience or certification.

• Experience developing custom ServiceNow dashboards, reports, and ITSM performance metrics.

• Microsoft Certified: Power BI Data Analyst Associate or Fabric Analytics Engineer Associate.

• Experience with ServiceNow CMDB, Service Catalog, and ITSM workflows.

• Experience with Power Automate, Power Apps, or other Microsoft Power Platform tools.

• Familiarity with Python or R for data analytics and automation.

• Experience supporting DoD, federal government, or other highly regulated IT environments.

• Knowledge of ITIL 4 practices and IT service performance measurement.

• Experience working in Microsoft 365 GCC High or Azure Government environments.

• Familiarity with RMF, ATO processes, and DoD security compliance requirements.

The annual salary for this position ranges from $80,000 to $100,000, depending on experience and qualifications.

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More about this job

Skills

ServiceNow
Customer service
Leadership
Google Analytics
Microsoft Power BI
IT service management
Reporting
SQL
Data models
Power Query
Process improvement
Regulatory compliance
Cybersecurity
Agile development
Business intelligence
Data analysis
Data engineering
Data modelling
Problem solving
Communication skills
Work independently
Microsoft Power Automate
Power Apps
Microsoft Power Platform
Python
R
ITIL
Microsoft 365
Microsoft Azure

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