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Added 2 mins ago
Software Engineer, Senior Lead
TCC Toyota Motor Credit Corporation Company
Plano, TX
Our team is seeking a highly motivated person to fill an opening as a Sr. Principal Engineer, to help our growing needs.
Added 2 mins ago
National Manager, Software Engineer
TCC Toyota Motor Credit Corporation Company
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Cultivate engineering and operational excellence through best practices, metrics and continuous learning
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Added 5 mins ago
Electronic Engineer - SW Infrastructure
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Added 5 mins ago
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Added 6 mins ago
Associate Engineer, Reliability Compliance (Hybrid Schedule)
Eversource Energy
Hooksett, NH
…certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the…
Added 6 mins ago
Manufacturing Engineer II (Onsite)
Collins Aerospace
Durham, NH
…readiness. This is an exciting opportunity for a solutions-oriented engineer who thrives in a fast-paced environment and is motivated to enhance manufacturing processes and operational…
Added 9 mins ago
Sr. Manufacturing Process Engineer
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Added 11 mins ago
DF
Software Engineer II
DIGITL Fox Digital & Technology Group
Los Angeles, CA · NY
- $92,000 to $145,000 USD / year
…variety of web experiences. We are looking for a mid-level engineer who enjoys building scalable, high-performance web applications and SDKs, solving complex integration challenges, and…
Added 13 mins ago
Purchasing Manager I
Nucor
Portland, TN
With performance-based compensation, profit sharing, and a no-layoff practice, we take care of our teammates who design, engineer, fabricate, and support the products that define our…
Added 14 mins ago
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The Equipment Engineering team is responsible for ensuring the reliability, performance, and continuous improvement of manufacturing equipment across Micron's advanced semiconductor…
Added 14 mins ago
Process Integration Conversion Coordinator
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Develop and maintain documentation, training materials, business rules, and lessons learned to improve organizational knowledge and operational consistency.
Added 15 mins ago
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Torrance, CA
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Added 18 mins ago
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Added 18 mins ago
Mid-Level Full-Stack AI Engineer
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Monitor, troubleshoot, and optimize production applications to ensure system availability, security, reliability, performance, and operational efficiency
Added 18 mins ago
Senior Network Engineer **
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CGI is seeking a Senior Network Engineer to support the availability, security, and performance of enterprise internet and remote access services. This role provides operational ownership…
Added 18 mins ago
AWS Data Engineer
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Knoxville, TN
CGI is seeking an experienced AWS Data Engineer to support the development, enhancement, and maintenance of Enterprise Risk Analytics applications within a financial services environment.…
Added 18 mins ago
Network Development Engineer , Wireless and Access, Network Access Technologies
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Nashville, TN
…program management teams to develop solutions that balance performance, cost, and operational simplicity while validating new device types and…
Added 18 mins ago
Construction Manager, GES NA, Startup, Engineering Risk Management (ERM)
Amazon
Nashville, TN
…performing systems installation quality, safety, throughput, and performance qualifications, frequently communicating the progress to internal and external stakeholders. In addition, you…
Added 18 mins ago
Senior Manager, Innovation Engineer
Domino's
Ann Arbor, MI
…developing, and implementing innovative solutions that improve operational performance across Domino's Supply Chain Centers and Restaurant Operations. This role leads initiatives focused on…
Added 19 mins ago
Expert Store Engineer
Domino's
Ann Arbor, MI
The Expert Store Engineer: Store Engineering & Innovation serves as the primary engineering liaison to Domino's Restaurant Operations organization. This role is responsible for developing…

G2IT

ServiceNow Dashboard Developer / Data Analyst

Quantico, VA, United States

$80,000 to $100,000 USD / year

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Job details

Pay: $80,000 to $100,000 USD / year
Posting language: English
Posted: Nov 3, 2026

Original job description

ServiceNow Dashboard Developer / Data Analyst

Remote Opportunity | Active Secret Clearance Required

About the Opportunity

G2IT is seeking an experienced ServiceNow Dashboard Developer / Data Analyst to join our team supporting a large-scale Department of Defense IT Customer Support Services program.

This is an exciting opportunity for a data-driven professional who enjoys working with ServiceNow, Performance Analytics, Power BI, and IT Service Management (ITSM) to develop dashboards, automate reporting, and turn complex IT service data into meaningful insights.

In this role, you will help design and maintain enterprise dashboards that track IT service performance, customer satisfaction, incident management, service requests, and operational efficiency. Your work will provide government leadership with near-real-time visibility into critical performance metrics and help drive improvements across enterprise IT services.

This position offers remote work with up to 10% travel, along with the opportunity to support mission-critical government IT operations.

Key Responsibilities

• Design, develop, and maintain interactive dashboards and reports using ServiceNow Performance Analytics and Microsoft Power BI.

• Build and customize ServiceNow reports and dashboards to monitor incidents, service requests, SLAs, ticket resolution times, and overall IT service performance.

• Extract, analyze, and integrate data from ServiceNow ITSM modules, including Incident Management, Request Management, Knowledge Management, and CMDB.

• Develop automated reporting solutions that provide government leadership with accurate and timely performance metrics.

• Create executive-level dashboards that track KPIs, SLAs, customer satisfaction, and service delivery trends.

• Use SQL, APIs, and data integration tools to connect ServiceNow with Power BI and other enterprise data sources.

• Develop data models, DAX calculations, and Power Query transformations to improve reporting accuracy and efficiency.

• Analyze ITSM data to identify trends, recurring issues, service bottlenecks, and opportunities for process improvement.

• Build visualizations for First Contact Resolution, ticket backlog, resolution times, customer satisfaction, and service availability.

• Collaborate with ServiceNow Developers, ITSM teams, business analysts, and government stakeholders to gather reporting requirements.

• Maintain data accuracy, security, access controls, and compliance with DoD cybersecurity requirements.

• Support Agile development activities, including sprint planning, dashboard demonstrations, testing, and stakeholder feedback.

• Assist with reporting automation, predictive analytics, and continuous improvement initiatives.

Required Qualifications

• Active DoD Secret clearance required to start.

• Must be a U.S. Citizen.

• Bachelor's degree with 5 years of related experience, master's degree with 3 years of related experience, or an additional 4 years of relevant experience in lieu of a degree.

• Minimum of 10 years of experience in business intelligence, data analytics, or data engineering.

• At least 5 years of hands-on experience developing enterprise Power BI dashboards and reporting solutions.

• Experience working with ServiceNow ITSM data, reporting, dashboards, or Performance Analytics.

• Strong understanding of ITSM processes, including Incident Management, Request Management, SLA tracking, and service performance metrics.

• Advanced proficiency with Power BI, including DAX, Power Query, data modeling, data refresh, and role-based access.

• Strong SQL skills and experience integrating data through APIs, ETL/ELT processes, or other enterprise data connections.

• Experience developing dashboards that track KPIs, SLAs, and customer service performance.

• Knowledge of data governance, security controls, and reporting accuracy.

• Strong analytical, problem-solving, and communication skills.

• Ability to work independently in a remote environment while collaborating with technical teams and government stakeholders.

Preferred Qualifications

• ServiceNow Performance Analytics experience or certification.

• Experience developing custom ServiceNow dashboards, reports, and ITSM performance metrics.

• Microsoft Certified: Power BI Data Analyst Associate or Fabric Analytics Engineer Associate.

• Experience with ServiceNow CMDB, Service Catalog, and ITSM workflows.

• Experience with Power Automate, Power Apps, or other Microsoft Power Platform tools.

• Familiarity with Python or R for data analytics and automation.

• Experience supporting DoD, federal government, or other highly regulated IT environments.

• Knowledge of ITIL 4 practices and IT service performance measurement.

• Experience working in Microsoft 365 GCC High or Azure Government environments.

• Familiarity with RMF, ATO processes, and DoD security compliance requirements.

The annual salary for this position ranges from $80,000 to $100,000, depending on experience and qualifications.

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More about this job

Skills

ServiceNow
Customer service
Leadership
Google Analytics
Microsoft Power BI
IT service management
Reporting
SQL
Data models
Power Query
Process improvement
Regulatory compliance
Cybersecurity
Agile development
Business intelligence
Data analysis
Data engineering
Data modelling
Problem solving
Communication skills
Work independently
Microsoft Power Automate
Power Apps
Microsoft Power Platform
Python
R
ITIL
Microsoft 365
Microsoft Azure

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