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Added 2 mins ago
Data Analyst, Senior (Medicaid/Medicare)
GD Information Technology, Inc.
Remote, United States
Own your opportunity to turn data into measurable outcomes for our customers’ most complex challenges. As a Data Analyst Senior at GDIT, you’ll power innovation to drive mission impact and…
Added 3 mins ago
J
Lead Compliance Analyst
Jobgether
Remote, United States
- $95,000 to $115,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Compliance Analyst based in the United States.
Added 6 mins ago
JT
Benefits Analyst 2, Projects
joining the one of the Franklin County Board of Commissioners agencies
Columbus, OH
- From $31.04 USD / hour
Classification Purpose: The primary purpose of the Benefits Analyst 2 classification is to assist in the administration of the purchasing cooperative’s employee health and wellness programs…
Added 10 mins ago
TC
Administrative Analyst Supervisor
The County of El Dorado
Placerville, CA
- $44.7 to $54.33 USD / hour
The ideal candidate for Administrative Analyst Supervisor for the El Dorado County Probation Department is an experienced, forward-thinking leader who brings technical mastery and a deep…
Added 10 mins ago
Workday Senior HRIS Analyst – Time Tracking & Absence
Mueller Co. LLC
Atlanta, GA · Chattanooga, TN
Workday Senior HRIS Analyst – Time Tracking & AbsenceMueller is seeking a Workday Senior HRIS Analyst – Time Tracking & Absence to serve as a subject matter expert for Workday Time…
Added 11 mins ago
T
Mid-Level Privacy Analyst
TalentRemedy
Washington, DC
- Up to $300,000 USD / year
management, administrative, and coordination support for program
Added 11 mins ago
T
Sr. Privacy Analyst
TalentRemedy
Washington, DC
- Up to $300,000 USD / year
management/administrative support and coordination to the program
Added 11 mins ago
Athletics Business Analyst
Brown University
United States
Brown University Athletics and Recreation is seeking candidates for the Athletics Business Analyst position. Located in Providence, Rhode Island, and a member of the Ivy League, our…
Added 14 mins ago
SO
Salesforce Developer
State of Connecticut
Hartford, CT
- $113,728 to $141,685 USD / year
…(BITS), is seeking a Salesforce Developer (Information Technology Analyst 2) to lead the maintenance of legacy applications and development efforts in Salesforce on behalf of the Department…
Added 14 mins ago
SO
Information Technology Analyst 1 (40 Hour)
State of Connecticut
Rocky Hill, CT
- $89,760 to $112,553 USD / year
The Information Technology Analyst 1 will primarily be responsible for supporting the day-to-day operations of business and clinical applications for the Department of Veterans Affairs,…
Added 14 mins ago
SO
Information Technology Analyst 1 (40 Hour)
State of Connecticut
Hartford, CT
- $89,760 to $112,553 USD / year
The Information Technology Analyst 1 will primarily be responsible for supporting, maintaining, and enhancing the Connecticut State Library's digital platforms and business applications,…
Added 18 mins ago
Sr. Benefits Analyst
Insight Global
Atlanta, GA
Analyze participation metrics and program effectiveness to drive engagement and improve employee well-being.
Added 26 mins ago
AS
Configuration Analyst
Apex Systems LLC
Boulder, CO
- $30 to $40 USD / hour
Take ownership of the preparation, management, and coordination of critical project documentation, including engineering drawings, specifications, program plans, and modifications.
Added 28 mins ago
Sr. Accounting Transformation Program Analyst, Financial Business & Integration (FBI), Devices & Services
Amazon.com Services LLC
Boston, MA · Austin, TX · Nashville, TN · Culver City, CA · Seattle, WA · Arlington, VA · Portland, OR
Amazon has an immediate opening for a Sr. Accounting Transformation Program Analyst to join our Finance and Business Integration team.
Added 36 mins ago
2028 Private Equity Summer Analyst Internship
Vista Equity Partners Management
Austin, TX
Our 10-week Summer Analyst Program – taking place exclusively in Austin – offers undergraduate students hands-on private equity experience with exposure to multiple funds. Summer Analysts…
Added 36 mins ago
SUPERVISORY MANAGEMENT ANALYST
Immediate Office of the Chief of Naval Operations
Camp H.M. Smith Marine Corp Base, HI
Added 40 mins ago
M
Sr Business Strategy Analyst
Microsoft
WA · Redmond, WA · Redmond
- $106,400 to $222,600 USD / year
You will help evolve Windows Retailer Investment program and spend in line with WDS strategy and ensure rigorous Retailer Investments management, i.e. drive accountability on budget, ROI…
Added 43 mins ago
Spirit Defense - Associate Capacity Planning Analyst
Spirit AeroSystems
Wichita, KS
Ability to obtain a U.S. Secret Security Clearance and Special Program Access (for which the U.S. Government requires U.S. Citizenship)
Added 53 mins ago
SF
2027 Summer Intern - SRO Process Analyst
State Farm
Bloomington, IL · Richardson, TX · Tempe, AZ · Dunwoody, GA
- $24 USD / hour
Are you an ambitious Process Analyst ready to take on a thrilling internship experience? Look no further! Join our remarkable Claims Process Excellence department and be at the forefront of…
Added 1 hour ago
TR
Commuter & Parking Services- Customer Relations & Student Operations Analyst
The Regents of the University of California on behalf of their Los Angeles Campus
Los Angeles, CA
- $30.63 to $32.51 USD / hour
Under the general direction of the BCP Operations Supervisor, The Customer Relations & Student Operations Analyst plays a vital role in supporting UCLA Transportation by managing frontline…
Added 1 hour ago
Sr Commercial Real Estate Finance Consultant
Principal Financial Group
Des Moines, IA
We’re looking for a Sr Commercial Real Estate Finance Analyst to join our Commercial Real Estate Finance Consulting team. In this role, you’ll analyze and complete all aspects of commercial…
Added 1 hour ago
PF
Commercial Real Estate Finance Consultant
Principal Financial Group
Des Moines, IA
- $73,150 to $126,000 USD / year
We’re looking for a Commercial Real Estate Finance Analyst to join our Commercial Real Estate Finance Consulting team. In this role, you’ll analyze and complete all aspects of commercial…
Added 1 hour ago
PF
Sr Operations Analyst
Principal Financial Group
Des Moines, IA
- $69,300 to $109,200 USD / year
As a Sr Operations Analyst, you will independently execute complex administrative functions, report preparation, projects and analysis while ensuring compliance with established regulatory…
Added 1 hour ago
MC
Environmental Analyst
Metropolitan Council
St Paul, MN
- $46.06 to $74.71 USD / hour
…regulations are changing quickly.This role ensures current and future compliance by developing and implementing practical program strategies; managing permits and regulatory obligations;…
Added 1 hour ago
C
Salesforce FSC Business Systems Analyst
Cognizant
Johnston, RI
- $100,600 to $145,500 USD / year
We are seeking an experienced Salesforce Financial Services Cloud (FSC) Business Systems Analyst with strong expertise in banking and financial services . The ideal candidate will serve as…

G2IT

ServiceNow Dashboard Developer / Data Analyst

Quantico, VA, United States

$80,000 to $100,000 USD / year

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Job details

Pay: $80,000 to $100,000 USD / year
Posting language: English
Posted: Nov 3, 2026

Original job description

ServiceNow Dashboard Developer / Data Analyst

Remote Opportunity | Active Secret Clearance Required

About the Opportunity

G2IT is seeking an experienced ServiceNow Dashboard Developer / Data Analyst to join our team supporting a large-scale Department of Defense IT Customer Support Services program.

This is an exciting opportunity for a data-driven professional who enjoys working with ServiceNow, Performance Analytics, Power BI, and IT Service Management (ITSM) to develop dashboards, automate reporting, and turn complex IT service data into meaningful insights.

In this role, you will help design and maintain enterprise dashboards that track IT service performance, customer satisfaction, incident management, service requests, and operational efficiency. Your work will provide government leadership with near-real-time visibility into critical performance metrics and help drive improvements across enterprise IT services.

This position offers remote work with up to 10% travel, along with the opportunity to support mission-critical government IT operations.

Key Responsibilities

• Design, develop, and maintain interactive dashboards and reports using ServiceNow Performance Analytics and Microsoft Power BI.

• Build and customize ServiceNow reports and dashboards to monitor incidents, service requests, SLAs, ticket resolution times, and overall IT service performance.

• Extract, analyze, and integrate data from ServiceNow ITSM modules, including Incident Management, Request Management, Knowledge Management, and CMDB.

• Develop automated reporting solutions that provide government leadership with accurate and timely performance metrics.

• Create executive-level dashboards that track KPIs, SLAs, customer satisfaction, and service delivery trends.

• Use SQL, APIs, and data integration tools to connect ServiceNow with Power BI and other enterprise data sources.

• Develop data models, DAX calculations, and Power Query transformations to improve reporting accuracy and efficiency.

• Analyze ITSM data to identify trends, recurring issues, service bottlenecks, and opportunities for process improvement.

• Build visualizations for First Contact Resolution, ticket backlog, resolution times, customer satisfaction, and service availability.

• Collaborate with ServiceNow Developers, ITSM teams, business analysts, and government stakeholders to gather reporting requirements.

• Maintain data accuracy, security, access controls, and compliance with DoD cybersecurity requirements.

• Support Agile development activities, including sprint planning, dashboard demonstrations, testing, and stakeholder feedback.

• Assist with reporting automation, predictive analytics, and continuous improvement initiatives.

Required Qualifications

• Active DoD Secret clearance required to start.

• Must be a U.S. Citizen.

• Bachelor's degree with 5 years of related experience, master's degree with 3 years of related experience, or an additional 4 years of relevant experience in lieu of a degree.

• Minimum of 10 years of experience in business intelligence, data analytics, or data engineering.

• At least 5 years of hands-on experience developing enterprise Power BI dashboards and reporting solutions.

• Experience working with ServiceNow ITSM data, reporting, dashboards, or Performance Analytics.

• Strong understanding of ITSM processes, including Incident Management, Request Management, SLA tracking, and service performance metrics.

• Advanced proficiency with Power BI, including DAX, Power Query, data modeling, data refresh, and role-based access.

• Strong SQL skills and experience integrating data through APIs, ETL/ELT processes, or other enterprise data connections.

• Experience developing dashboards that track KPIs, SLAs, and customer service performance.

• Knowledge of data governance, security controls, and reporting accuracy.

• Strong analytical, problem-solving, and communication skills.

• Ability to work independently in a remote environment while collaborating with technical teams and government stakeholders.

Preferred Qualifications

• ServiceNow Performance Analytics experience or certification.

• Experience developing custom ServiceNow dashboards, reports, and ITSM performance metrics.

• Microsoft Certified: Power BI Data Analyst Associate or Fabric Analytics Engineer Associate.

• Experience with ServiceNow CMDB, Service Catalog, and ITSM workflows.

• Experience with Power Automate, Power Apps, or other Microsoft Power Platform tools.

• Familiarity with Python or R for data analytics and automation.

• Experience supporting DoD, federal government, or other highly regulated IT environments.

• Knowledge of ITIL 4 practices and IT service performance measurement.

• Experience working in Microsoft 365 GCC High or Azure Government environments.

• Familiarity with RMF, ATO processes, and DoD security compliance requirements.

The annual salary for this position ranges from $80,000 to $100,000, depending on experience and qualifications.

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More about this job

Skills

ServiceNow
Customer service
Leadership
Google Analytics
Microsoft Power BI
IT service management
Reporting
SQL
Data models
Power Query
Process improvement
Regulatory compliance
Cybersecurity
Agile development
Business intelligence
Data analysis
Data engineering
Data modelling
Problem solving
Communication skills
Work independently
Microsoft Power Automate
Power Apps
Microsoft Power Platform
Python
R
ITIL
Microsoft 365
Microsoft Azure

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