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Added 1 min ago
Engineering Project Manager, Sensors
Lyntris
Mullica Hill, NJ · Falls Church, VA · Bloomington, IN · Panama City Beach, FL
This is a hands-on, mid-level project management position for an engineering-trained professional who can translate complex technical activity into executable plans, meaningful performance…
Added 1 min ago
Senior Solutions Engineer
Zayo Group LLC
United States
The Senior Solutions Engineer will be the trusted expert in telecommunications technology and Zayo’s products, consulting with customers to collaboratively design solutions that customers…
Added 1 min ago
Senior Manager, Finance Systems
CCS Cox Corporate Services, Inc.
Atlanta, GA
…ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive…
Added 1 min ago
Engineering Manager, DevOps - Moveworks
ServiceNow
Mountain View, CA
Practical knowledge of application and cloud security: secure SDLC, vulnerability management, IAM, network security, and secrets management (Vault, AWS Secrets Manager, or similar).
Added 2 mins ago
AU
Lead Protection & Control Engineer
AtkinsRealis USA Inc.
United States
- $95,000 to $140,000 USD / year
We are seeking a Lead Protection & Control Engineer to join our client's office in Rochester, NY.
Added 2 mins ago
AU
Senior Mechanical/Piping Designer
AtkinsRealis USA Inc.
United States
- $55 to $75 USD / hour
Prepare PFDs and P&IDs under supervision of process engineer.
Added 2 mins ago
AU
Lead to Senior Level Piping Designer, Industrial and Pharmaceutical
AtkinsRealis USA Inc.
United States
- $60 to $75 USD / hour
Strong Piping, leadership and time management skills
Added 2 mins ago
AU
Structural Engineer, Power & Industrial
AtkinsRealis USA Inc.
United States
- $100,000 to $140,000 USD / year
We are seeking a Structural Engineer to join our Power & Industrial team in Bothell, WA or Exton, PA. In this role, you will support a variety of structural engineering projects within the…
Added 4 mins ago
Lead Backend Engineer
Wawa Inc. (210515330)
United States
Job Summary: The Lead Backend Engineer will build the next generation technologies that handle increasing amounts of information at a massive scale in real-time. The Lead Backend Engineer…
Added 4 mins ago
Systems Engineer- Navy Submarine Combat Systems
Arcfield
Newport, RI
…training and mentorship will help you build your technical knowledge and grow your career in defense…
Added 4 mins ago
Enterprise Architect - Data Engineer
Arcfield
McLean, VA
The Data Engineer works on unusually complex technical problems, develops highly innovative solutions, and exercises considerable independence in determining the approaches necessary to…
Added 4 mins ago
Senior Flight Test Systems Engineer
Arcfield
Cape Canaveral, FL
…Branch as an SLBM Flight Test Systems Effectiveness & Analysis Engineer. This unique and challenging role requires a strong understanding of both DOE nuclear weapon systems and DoD delivery…
Added 5 mins ago
A
Inside Plant (ISP) Fiber Optic Engineer – High-Tech Connectivity, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $90,000 to $120,000 USD / year
Knowledge of fiber optic cable types, strand counts, connector systems, patching, termination, splicing, cable management, and associated passive infrastructure.
Added 5 mins ago
A
Inside Plant (ISP) Fiber Optic Engineer – High-Tech Connectivity, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $90,000 to $120,000 USD / year
Knowledge of fiber optic cable types, strand counts, connector systems, patching, termination, splicing, cable management, and associated passive infrastructure.
Added 5 mins ago
A
Inside Plant (ISP) Fiber Optic Engineer – High-Tech Connectivity, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $90,000 to $120,000 USD / year
Knowledge of fiber optic cable types, strand counts, connector systems, patching, termination, splicing, cable management, and associated passive infrastructure.
Added 5 mins ago
Senior Civil Engineer
Freeport McMoRan
Safford, AZ
Provide guidance and counsel to the site management team on applicable processes, practices, and existing/proposed local, state and federal regulations.
Added 6 mins ago
Process Engineer
Flextronics International USA, Inc.
CA
To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Process Engineer located in Milpitas, CA
Added 6 mins ago
Principle Assistant Resident Engineer
WSP
Irvine, CA · San Bernardino, CA
The Principle Assistant Resident Engineer provides technical leadership for complex construction management projects or programs, serving as an assistant to the Resident Engineer…
Added 6 mins ago
Technical Director, Transportation Project Manager
WSP
South Jordan, UT
…We have managers for alternative delivery projects, program management (owner’s representatives), municipal work, and traditional design-bid-build projects. We are seeking a Transportation…
Added 8 mins ago
Mechanical Engineer II
Wabtec
Buffalo Grove, IL
…barriers, and more. We blend technical expertise with deep product knowledge to deliver high-impact solutions for our customers and…
Added 8 mins ago
Data Engineer IV - Enterprise Analytics
SIC Standard Insurance Company - 3000
Remote, United States
Are you a meticulous and detail-oriented data professional? We're seeking a skilled and efficient Data Engineer IV to join our Enterprise Data and Analytics team! You'll play a critical…
Added 8 mins ago
M
Quality Test Engineer
modis
Irvine, CA
- $50 to $56 USD / hour
Knowledge of ISO 13485, ISO 14971, FDA Quality System Regulations, design controls, risk management, and production controls.
Added 9 mins ago
Senior Manager, Manufacturing Engineering
Atomic Machines
Emeryville, CA
You are an engineer first. This is a player-coach role and the player half is not decorative: you will spearhead the hardest projects on the critical path personally, in CAD and on the…
Added 10 mins ago
Account Engineer
Snowflake
Menlo Park, CA · Seattle, WA
The Account Engineer is a high-impact, cross-functional role designed to accelerate the customer journey from initial acquisition to successful platform adoption and expansion on the…
Added 10 mins ago
Quality Planning Engineer
USA.Plansee USA LLC
Franklin, MA
Join a highly motivated team in Franklin, USA, where local expertise meets the global knowledge and values of the Plansee Group.

G2IT

ServiceNow Dashboard Developer / Data Analyst

Quantico, VA, United States

$80,000 to $100,000 USD / year

Apply About employer

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Job details

Pay: $80,000 to $100,000 USD / year
Posting language: English
Posted: Nov 3, 2026

Original job description

ServiceNow Dashboard Developer / Data Analyst

Remote Opportunity | Active Secret Clearance Required

About the Opportunity

G2IT is seeking an experienced ServiceNow Dashboard Developer / Data Analyst to join our team supporting a large-scale Department of Defense IT Customer Support Services program.

This is an exciting opportunity for a data-driven professional who enjoys working with ServiceNow, Performance Analytics, Power BI, and IT Service Management (ITSM) to develop dashboards, automate reporting, and turn complex IT service data into meaningful insights.

In this role, you will help design and maintain enterprise dashboards that track IT service performance, customer satisfaction, incident management, service requests, and operational efficiency. Your work will provide government leadership with near-real-time visibility into critical performance metrics and help drive improvements across enterprise IT services.

This position offers remote work with up to 10% travel, along with the opportunity to support mission-critical government IT operations.

Key Responsibilities

• Design, develop, and maintain interactive dashboards and reports using ServiceNow Performance Analytics and Microsoft Power BI.

• Build and customize ServiceNow reports and dashboards to monitor incidents, service requests, SLAs, ticket resolution times, and overall IT service performance.

• Extract, analyze, and integrate data from ServiceNow ITSM modules, including Incident Management, Request Management, Knowledge Management, and CMDB.

• Develop automated reporting solutions that provide government leadership with accurate and timely performance metrics.

• Create executive-level dashboards that track KPIs, SLAs, customer satisfaction, and service delivery trends.

• Use SQL, APIs, and data integration tools to connect ServiceNow with Power BI and other enterprise data sources.

• Develop data models, DAX calculations, and Power Query transformations to improve reporting accuracy and efficiency.

• Analyze ITSM data to identify trends, recurring issues, service bottlenecks, and opportunities for process improvement.

• Build visualizations for First Contact Resolution, ticket backlog, resolution times, customer satisfaction, and service availability.

• Collaborate with ServiceNow Developers, ITSM teams, business analysts, and government stakeholders to gather reporting requirements.

• Maintain data accuracy, security, access controls, and compliance with DoD cybersecurity requirements.

• Support Agile development activities, including sprint planning, dashboard demonstrations, testing, and stakeholder feedback.

• Assist with reporting automation, predictive analytics, and continuous improvement initiatives.

Required Qualifications

• Active DoD Secret clearance required to start.

• Must be a U.S. Citizen.

• Bachelor's degree with 5 years of related experience, master's degree with 3 years of related experience, or an additional 4 years of relevant experience in lieu of a degree.

• Minimum of 10 years of experience in business intelligence, data analytics, or data engineering.

• At least 5 years of hands-on experience developing enterprise Power BI dashboards and reporting solutions.

• Experience working with ServiceNow ITSM data, reporting, dashboards, or Performance Analytics.

• Strong understanding of ITSM processes, including Incident Management, Request Management, SLA tracking, and service performance metrics.

• Advanced proficiency with Power BI, including DAX, Power Query, data modeling, data refresh, and role-based access.

• Strong SQL skills and experience integrating data through APIs, ETL/ELT processes, or other enterprise data connections.

• Experience developing dashboards that track KPIs, SLAs, and customer service performance.

• Knowledge of data governance, security controls, and reporting accuracy.

• Strong analytical, problem-solving, and communication skills.

• Ability to work independently in a remote environment while collaborating with technical teams and government stakeholders.

Preferred Qualifications

• ServiceNow Performance Analytics experience or certification.

• Experience developing custom ServiceNow dashboards, reports, and ITSM performance metrics.

• Microsoft Certified: Power BI Data Analyst Associate or Fabric Analytics Engineer Associate.

• Experience with ServiceNow CMDB, Service Catalog, and ITSM workflows.

• Experience with Power Automate, Power Apps, or other Microsoft Power Platform tools.

• Familiarity with Python or R for data analytics and automation.

• Experience supporting DoD, federal government, or other highly regulated IT environments.

• Knowledge of ITIL 4 practices and IT service performance measurement.

• Experience working in Microsoft 365 GCC High or Azure Government environments.

• Familiarity with RMF, ATO processes, and DoD security compliance requirements.

The annual salary for this position ranges from $80,000 to $100,000, depending on experience and qualifications.

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More about this job

Skills

ServiceNow
Customer service
Leadership
Google Analytics
Microsoft Power BI
IT service management
Reporting
SQL
Data models
Power Query
Process improvement
Regulatory compliance
Cybersecurity
Agile development
Business intelligence
Data analysis
Data engineering
Data modelling
Problem solving
Communication skills
Work independently
Microsoft Power Automate
Power Apps
Microsoft Power Platform
Python
R
ITIL
Microsoft 365
Microsoft Azure

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