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Added just now
Data Scientist (TS/SCI)
Vantor Services Inc.
Herndon, VA · Westminster, CO
Analytical Solution Integration: Collaborate with data engineers and software developers to operationalize analytical models and integrate data science capabilities into the broader…
Added just now
Data Scientist (TS/SCI)
Vantor Services Inc.
Herndon, VA · Westminster, CO
Analytical Solution Integration: Collaborate with data engineers and software developers to operationalize analytical models and integrate data science capabilities into the broader…
Added 1 min ago
Sr. SOC Engineer
Revolutional, LLC
Memphis, TN · New Carrollton, MD
Support cybersecurity architecture, strategy, research, evaluation, prototyping, integration, deployment, and sustainment of SOC tools, sensors, platforms, and enclaves.
Added 1 min ago
Enterprise Data Platform Analyst
GAMA-1 Technologies
Remote, United States
…capabilities across approved SaaS, CRM, automation, AI, and integration technologies. The initial focus is the configuration of HubSpot and the migration of existing business data from…
Added 1 min ago
Sr Agile Team Lead
AspenTech Corporation
United States
Guide teams in applying SDLC practices across planning, development, testing, integration, validation, and release readiness
Added 2 mins ago
SI
Software Engineering - Principal
Salesforce, Inc.
CA
- $197,300 to $344,700 USD / year
Experience handling large data sets in the cloud (e.g. GCP, AWS, Alibaba and/or Azure platforms)
Added 4 mins ago
Director Artificial Intelligence & Automation
Sonepar
Broomfield, CO
Establish standards for prompt engineering, AI agents, integration patterns, automation frameworks, documentation, and solution delivery.
Added 4 mins ago
Agile Delivery Manager
CACI
Washington, DC · Washington
…adopted an agile process and Jira and is moving toward continuous integration and delivery. Your main job is to mature how the directorate delivers: assess where its practices stand today,…
Added 8 mins ago
iOS Technical Lead
CoSourcing Partners
Seattle, WA
Primary Technologies: Swift, SwiftUI, UIKit, Combine, MVVM, Clean Architecture, REST APIs, Async/Await, Core Data, XCTest, Xcode, Git, CI/CD, Azure DevOps, GitHub Actions
Added 9 mins ago
Senior Solutions Architect, NVIDIA Cloud Partners - Telco
NVIDIA USA
Remote, United States
…next-gen GPU platforms. Own end-to-end technology solution integration with strategic customers and offer product strategy recommendations based on feedback. Profiles should be comfortable…
Added 10 mins ago
Manager, Data Engineering
NIGHTINGALE EDUCATION LLC SOLE MB
Remote, United States
Troubleshooting & Optimization: Assist in the analysis, troubleshooting, and enhancement of existing data integration processes. Perform complex data analyses to diagnose and remediate data…
Added 10 mins ago
Agile Delivery Manager
CACI, INC.-FEDERAL
Washington, DC
…adopted an agile process and Jira and is moving toward continuous integration and delivery. Your main job is to mature how the directorate delivers: assess where its practices stand today,…
Added 10 mins ago
F
Senior Software Engineer
Ford
Dearborn, MI · Dearborn
- $147,077 to $184,338.84 USD / year
…roles within the team, from architect to high-skilled software developer and technical team leader, to consultant and product evangelist. End-to-end responsibility for the software services…
Added 11 mins ago
Senior Core Infrastructure Engineer, OCI Planning & Capacity
Oracle
Nashville, TN
…infrastructure sourcing workflows, process automation, data integration, and operational reporting. We focus on improving decision quality, increasing operational visibility, and reducing…
Added 14 mins ago
MI
Data Scientist (TS/SCI)
Maxar Intelligence I
Westminster, CO
- $140,000 to $200,000 USD / year
Analytical Solution Integration: Collaborate with data engineers and software developers to operationalize analytical models and integrate data science capabilities into the broader…
Added 14 mins ago
MI
Data Scientist (TS/SCI)
Maxar Intelligence I
Westminster, CO
- $140,000 to $200,000 USD / year
Analytical Solution Integration: Collaborate with data engineers and software developers to operationalize analytical models and integrate data science capabilities into the broader…
Added 14 mins ago
MI
Mid-level Full Stack Software Engineer (TS/SCI)
Maxar Intelligence I
Westminster, CO
- $140,000 to $200,000 USD / year
We are seeking an experienced Full Stack Software Engineer to support the development, integration, and sustainment of data analytics applications and capabilities for a large-scale U.S.…
Added 14 mins ago
MI
Mid-level Full Stack Software Engineer (TS/SCI)
Maxar Intelligence I
Westminster, CO
- $140,000 to $200,000 USD / year
We are seeking an experienced Full Stack Software Engineer to support the development, integration, and sustainment of data analytics applications and capabilities for a large-scale U.S.…
Added 14 mins ago
MI
Mid-level Back-End Software Engineer (TS/SCI)
Maxar Intelligence I
Westminster, CO
- $140,000 to $200,000 USD / year
We are seeking an experienced Back-End Software Engineer to support the design, development, integration, and sustainment of a large-scale data analytics platform supporting a U.S.…
Added 15 mins ago
Senior Director, Network Engineering
AmerisourceBergen Services Corporation
Conshohocken, PA · Carrollton, TX
…applications. Additionally, the Senior Director will lead network integration efforts for mergers and acquisitions, ensuring seamless connectivity and alignment with organizational…
Added 15 mins ago
Lead Security Automation Consultant (SOAR / Azure) (copy)
Trility Consulting
Remote, United States
Develop and maintain Python-based Azure Functions to support automation and integration requirements
Added 16 mins ago
Senior DevOps Engineer
General Dynamics Mission Systems, Inc
Bloomington, MN
…responsible for designing, implementing, and maintaining continuous integration and delivery pipelines and containerization environments tailored for embedded software projects. Your…
Added 17 mins ago
Associate Systems Engineer
Boeing
Hazelwood, MO · Saint Charles, MO · Berkeley, MO
Systems Integration, Verification, & Validation
Added 21 mins ago
A
Cúram Technical Developer
Accenture
Des Moines, IA
- $73,800 to $218,800 USD / year
Analyze complex defects, production issues, and performance concerns, and implement sustainable fixes across application, integration, batch, and database components.
Added 23 mins ago
Senior Software Engineer
Equifax, Inc
GA
5+ years experience with major cloud platforms (AWS, GCP, or Azure) using serverless computing or containerized environments.

G2IT

ServiceNow Dashboard Developer / Data Analyst

Quantico, VA, United States

$80,000 to $100,000 USD / year

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Job details

Pay: $80,000 to $100,000 USD / year
Posting language: English
Posted: Nov 3, 2026

Original job description

ServiceNow Dashboard Developer / Data Analyst

Remote Opportunity | Active Secret Clearance Required

About the Opportunity

G2IT is seeking an experienced ServiceNow Dashboard Developer / Data Analyst to join our team supporting a large-scale Department of Defense IT Customer Support Services program.

This is an exciting opportunity for a data-driven professional who enjoys working with ServiceNow, Performance Analytics, Power BI, and IT Service Management (ITSM) to develop dashboards, automate reporting, and turn complex IT service data into meaningful insights.

In this role, you will help design and maintain enterprise dashboards that track IT service performance, customer satisfaction, incident management, service requests, and operational efficiency. Your work will provide government leadership with near-real-time visibility into critical performance metrics and help drive improvements across enterprise IT services.

This position offers remote work with up to 10% travel, along with the opportunity to support mission-critical government IT operations.

Key Responsibilities

• Design, develop, and maintain interactive dashboards and reports using ServiceNow Performance Analytics and Microsoft Power BI.

• Build and customize ServiceNow reports and dashboards to monitor incidents, service requests, SLAs, ticket resolution times, and overall IT service performance.

• Extract, analyze, and integrate data from ServiceNow ITSM modules, including Incident Management, Request Management, Knowledge Management, and CMDB.

• Develop automated reporting solutions that provide government leadership with accurate and timely performance metrics.

• Create executive-level dashboards that track KPIs, SLAs, customer satisfaction, and service delivery trends.

• Use SQL, APIs, and data integration tools to connect ServiceNow with Power BI and other enterprise data sources.

• Develop data models, DAX calculations, and Power Query transformations to improve reporting accuracy and efficiency.

• Analyze ITSM data to identify trends, recurring issues, service bottlenecks, and opportunities for process improvement.

• Build visualizations for First Contact Resolution, ticket backlog, resolution times, customer satisfaction, and service availability.

• Collaborate with ServiceNow Developers, ITSM teams, business analysts, and government stakeholders to gather reporting requirements.

• Maintain data accuracy, security, access controls, and compliance with DoD cybersecurity requirements.

• Support Agile development activities, including sprint planning, dashboard demonstrations, testing, and stakeholder feedback.

• Assist with reporting automation, predictive analytics, and continuous improvement initiatives.

Required Qualifications

• Active DoD Secret clearance required to start.

• Must be a U.S. Citizen.

• Bachelor's degree with 5 years of related experience, master's degree with 3 years of related experience, or an additional 4 years of relevant experience in lieu of a degree.

• Minimum of 10 years of experience in business intelligence, data analytics, or data engineering.

• At least 5 years of hands-on experience developing enterprise Power BI dashboards and reporting solutions.

• Experience working with ServiceNow ITSM data, reporting, dashboards, or Performance Analytics.

• Strong understanding of ITSM processes, including Incident Management, Request Management, SLA tracking, and service performance metrics.

• Advanced proficiency with Power BI, including DAX, Power Query, data modeling, data refresh, and role-based access.

• Strong SQL skills and experience integrating data through APIs, ETL/ELT processes, or other enterprise data connections.

• Experience developing dashboards that track KPIs, SLAs, and customer service performance.

• Knowledge of data governance, security controls, and reporting accuracy.

• Strong analytical, problem-solving, and communication skills.

• Ability to work independently in a remote environment while collaborating with technical teams and government stakeholders.

Preferred Qualifications

• ServiceNow Performance Analytics experience or certification.

• Experience developing custom ServiceNow dashboards, reports, and ITSM performance metrics.

• Microsoft Certified: Power BI Data Analyst Associate or Fabric Analytics Engineer Associate.

• Experience with ServiceNow CMDB, Service Catalog, and ITSM workflows.

• Experience with Power Automate, Power Apps, or other Microsoft Power Platform tools.

• Familiarity with Python or R for data analytics and automation.

• Experience supporting DoD, federal government, or other highly regulated IT environments.

• Knowledge of ITIL 4 practices and IT service performance measurement.

• Experience working in Microsoft 365 GCC High or Azure Government environments.

• Familiarity with RMF, ATO processes, and DoD security compliance requirements.

The annual salary for this position ranges from $80,000 to $100,000, depending on experience and qualifications.

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More about this job

Skills

ServiceNow
Customer service
Leadership
Google Analytics
Microsoft Power BI
IT service management
Reporting
SQL
Data models
Power Query
Process improvement
Regulatory compliance
Cybersecurity
Agile development
Business intelligence
Data analysis
Data engineering
Data modelling
Problem solving
Communication skills
Work independently
Microsoft Power Automate
Power Apps
Microsoft Power Platform
Python
R
ITIL
Microsoft 365
Microsoft Azure

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