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Added 2 mins ago
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Regional Maintenance Manager
CBRE
Columbus, OH
- $200,000 to $210,000 USD / year
Active real estate and/or Professional Engineer (PE) license may be required.
Added 2 mins ago
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Building Engineer (Electrical) - Findlay, OH
CBRE
Findlay, OH
- From $30 USD / hour
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Added 2 mins ago
HVAC Cooling Customer Engineer I - Dayton
Vertiv Corporation
Ellet, OH
Added 2 mins ago
Nondestructive Testing Engineer, Plain City Services Team
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Added 3 mins ago
Quality and Manufacturing Engineer I
PARKER HANNIFIN CORPORATION
Lewisburg, OH
Position Summary The Quality and Manufacturing Engineer is a hybrid role responsible for supporting and improving manufacturing operations through a balanced focus on quality performance,…
Added 3 mins ago
HB
Quality Lab Technician
H B FULLER COMPANY
Bellevue, OH
- $21 USD / hour
…projects as assigned by the Quality Supervisor or Process/Quality Engineer. MINIMUM REQUIREMENTS Education High School Diploma or GED…
Added 3 mins ago
Google Cloud Platform - SRE Manager
Huntington National Bank
Fairlawn, OH
Google Cloud Platform (GCP) Site Reliability Engineer (SRE) Manager is responsible for supporting the GCP framework and consumers of the platform. The position reports to the Chief…
Added 3 mins ago
Staff Software Development Engineer – iOS
CVS Health
Remote, United States
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Added 3 mins ago
CC
Assembly Associate (2nd shift)
Curtiss-Wright Corporation
Brecksville, OH
- $18 to $20 USD / hour
FARRIS ENGINEERING - WE HELP YOU ENGINEER IT !
Added 3 mins ago
Lead Engineer - Metallic Materials Behavior
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Evendale, OH
We are seeking a highly skilled and motivated Materials Behavior Engineer to join our team. This role focuses on understanding, analyzing, and improving the behavior of materials under…
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Safety Management System (SMS) Specialist
GE Aerospace
Evendale, OH
The Senior SMS Engineer is responsible for developing, maintaining, assuring, and improving the organization’s Safety Management System (SMS) in line with aerospace regulatory requirements…
Added 3 mins ago
Sr. Engineer Test Engineering
Vertiv Corporation
Dover, OH
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Added 3 mins ago
Account Manager II
Arrow Electronics
Kettering, OH
Added 3 mins ago
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RF & Test Engineer - Aerospace
Saint-Gobain
RAVENNA, OH
- $92,000 to $142,000 USD / year
Join our Aerospace team where engineering excellence meets customer impact. As our RF & Test Engineer in Ravenna, OH , you will be the primary subject matter expert for all RF design,…
Added 3 mins ago
Senior Engineer Full-Stack Ground Software Developer
BAE Systems
Fairborn, OH
…looking to expand our team with a talented and energetic software engineer to work on satellite ground system software delivering new capability to the industry. This position consists of…
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Sr. Product Engineer - Electrical
Insight Global
Delaware, OH
The Senior Product Engineer is responsible for the technical definition, development, integration, and lifecycle support of modular, rack‑ and row‑based IT infrastructure solutions. This…
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Program Analytics & Data Visualization Specialist I
Guidehouse
BEAVERCREEK, OH
- $70,000 to $116,000 USD / year
Microsoft certifications such as: Power BI Data Analyst Associate, Fabric Analytics Engineer Associate, Azure Data Engineer Associate
Added 3 mins ago
Sr Staff Digital Engineer
Northrop Grumman
Beavercreek, OH
Northrop Grumman Mission Systems is seeking a Senior Digital Engineer in Beavercreek, Ohio to support the development of advanced electronic warfare, signal-processing, and embedded mission…
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Applied Material & Behavior Engineer
GE Aerospace
West Chester, OH
As an Engineer 1 in Applied Material & Behavior at Colibrium Additive, you will contribute to the research, development, and application of various additive materials and their behavioral…
Added 3 mins ago
Supplier Quality Engineer
Schaeffler
Wooster, OH
Proven experience as a Supplier Quality Engineer or similar role.
Added 3 mins ago
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Beauty Sales - Makeup Artistry & Designer Brands - Beachwood Place
Nordstrom
Beachwood, OH
- $19.15 to $19.95 USD / hour
Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and…
Added 3 mins ago
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Commission Sales - Accessories - Beachwood Place
Nordstrom
Beachwood, OH
- $13.05 USD / hour
Added 3 mins ago
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Mobile Engineer
CBRE
Beachwood, OH
- $11 to $32 USD / hour
As a CBRE Mobile Engineer, you will be responsible for preventive maintenance and corrective repairs for buildings, industrial systems, vehicles, equipment, and grounds.
Added 3 mins ago
Senior AI Engineer, Platform Integration
TOPPAN MERRILL LLC
Grove City, OH
…world's largest law firms. In this role, you'll be the founding engineer for how outside AI tools such as Harvey and ChatGPT Enterprise securely connect to Quinn. That means…
Added 3 mins ago
Senior Mechanical Engineer
Onto Innovation Inc-US
United States
Onto Innovation is seeking a Senior Mechanical Engineer to design, analyze, integrate, and support mechanical systems for advanced semiconductor inspection and metrology products. This…

G2IT

ServiceNow Dashboard Developer / Data Analyst

Quantico, VA, United States

$80,000 to $100,000 USD / year

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Job details

Pay: $80,000 to $100,000 USD / year
Posting language: English
Posted: Nov 3, 2026

Original job description

ServiceNow Dashboard Developer / Data Analyst

Remote Opportunity | Active Secret Clearance Required

About the Opportunity

G2IT is seeking an experienced ServiceNow Dashboard Developer / Data Analyst to join our team supporting a large-scale Department of Defense IT Customer Support Services program.

This is an exciting opportunity for a data-driven professional who enjoys working with ServiceNow, Performance Analytics, Power BI, and IT Service Management (ITSM) to develop dashboards, automate reporting, and turn complex IT service data into meaningful insights.

In this role, you will help design and maintain enterprise dashboards that track IT service performance, customer satisfaction, incident management, service requests, and operational efficiency. Your work will provide government leadership with near-real-time visibility into critical performance metrics and help drive improvements across enterprise IT services.

This position offers remote work with up to 10% travel, along with the opportunity to support mission-critical government IT operations.

Key Responsibilities

• Design, develop, and maintain interactive dashboards and reports using ServiceNow Performance Analytics and Microsoft Power BI.

• Build and customize ServiceNow reports and dashboards to monitor incidents, service requests, SLAs, ticket resolution times, and overall IT service performance.

• Extract, analyze, and integrate data from ServiceNow ITSM modules, including Incident Management, Request Management, Knowledge Management, and CMDB.

• Develop automated reporting solutions that provide government leadership with accurate and timely performance metrics.

• Create executive-level dashboards that track KPIs, SLAs, customer satisfaction, and service delivery trends.

• Use SQL, APIs, and data integration tools to connect ServiceNow with Power BI and other enterprise data sources.

• Develop data models, DAX calculations, and Power Query transformations to improve reporting accuracy and efficiency.

• Analyze ITSM data to identify trends, recurring issues, service bottlenecks, and opportunities for process improvement.

• Build visualizations for First Contact Resolution, ticket backlog, resolution times, customer satisfaction, and service availability.

• Collaborate with ServiceNow Developers, ITSM teams, business analysts, and government stakeholders to gather reporting requirements.

• Maintain data accuracy, security, access controls, and compliance with DoD cybersecurity requirements.

• Support Agile development activities, including sprint planning, dashboard demonstrations, testing, and stakeholder feedback.

• Assist with reporting automation, predictive analytics, and continuous improvement initiatives.

Required Qualifications

• Active DoD Secret clearance required to start.

• Must be a U.S. Citizen.

• Bachelor's degree with 5 years of related experience, master's degree with 3 years of related experience, or an additional 4 years of relevant experience in lieu of a degree.

• Minimum of 10 years of experience in business intelligence, data analytics, or data engineering.

• At least 5 years of hands-on experience developing enterprise Power BI dashboards and reporting solutions.

• Experience working with ServiceNow ITSM data, reporting, dashboards, or Performance Analytics.

• Strong understanding of ITSM processes, including Incident Management, Request Management, SLA tracking, and service performance metrics.

• Advanced proficiency with Power BI, including DAX, Power Query, data modeling, data refresh, and role-based access.

• Strong SQL skills and experience integrating data through APIs, ETL/ELT processes, or other enterprise data connections.

• Experience developing dashboards that track KPIs, SLAs, and customer service performance.

• Knowledge of data governance, security controls, and reporting accuracy.

• Strong analytical, problem-solving, and communication skills.

• Ability to work independently in a remote environment while collaborating with technical teams and government stakeholders.

Preferred Qualifications

• ServiceNow Performance Analytics experience or certification.

• Experience developing custom ServiceNow dashboards, reports, and ITSM performance metrics.

• Microsoft Certified: Power BI Data Analyst Associate or Fabric Analytics Engineer Associate.

• Experience with ServiceNow CMDB, Service Catalog, and ITSM workflows.

• Experience with Power Automate, Power Apps, or other Microsoft Power Platform tools.

• Familiarity with Python or R for data analytics and automation.

• Experience supporting DoD, federal government, or other highly regulated IT environments.

• Knowledge of ITIL 4 practices and IT service performance measurement.

• Experience working in Microsoft 365 GCC High or Azure Government environments.

• Familiarity with RMF, ATO processes, and DoD security compliance requirements.

The annual salary for this position ranges from $80,000 to $100,000, depending on experience and qualifications.

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More about this job

Skills

ServiceNow
Customer service
Leadership
Google Analytics
Microsoft Power BI
IT service management
Reporting
SQL
Data models
Power Query
Process improvement
Regulatory compliance
Cybersecurity
Agile development
Business intelligence
Data analysis
Data engineering
Data modelling
Problem solving
Communication skills
Work independently
Microsoft Power Automate
Power Apps
Microsoft Power Platform
Python
R
ITIL
Microsoft 365
Microsoft Azure

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