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Added 1 min ago
Senior Manager, Finance Systems
CCS Cox Corporate Services, Inc.
Atlanta, GA
Design and maintain data and account structures and hierarchies that underpin reliable planning and reporting as the business, portfolio, and reporting needs change.
Added 6 mins ago
Senior Manager, Analytics
Arena Club
Los Angeles, CA
We are seeking a strategic and hands-on Senior Manager to anchor, scale, and lead our data analytics function. As our first dedicated analytics leader, you will serve as the principal data…
Added 8 mins ago
Data Engineer IV - Enterprise Analytics
SIC Standard Insurance Company - 3000
Remote, United States
Are you a meticulous and detail-oriented data professional? We're seeking a skilled and efficient Data Engineer IV to join our Enterprise Data and Analytics team! You'll play a critical…
Added 10 mins ago
Solution Engineer
Snowflake
Remote, United States
We are seeking a Solution Engineer to drive customer success and close large deals by solving complex technical challenges. Working directly with sales teams and channel partners, this role…
Added 10 mins ago
Account Engineer
Snowflake
Menlo Park, CA · Seattle, WA
The Account Engineer is a high-impact, cross-functional role designed to accelerate the customer journey from initial acquisition to successful platform adoption and expansion on the…
Added 11 mins ago
Oliver Wyman - Senior Lead AI Engineer
Oliver Wyman, LLC
NY · WA
…solutions that win. We modernize technology and harness value from data and analytics. We build resilience so our clients are ready for tomorrow’s risks and optimize operations for the…
Added 15 mins ago
M
Senior Data Engineer
Mux
Remote, United States
- $190,000 to $220,000 USD / year
As a Senior Data Engineer on the Analytics team, you'll own the Mux data stack end to end, from ingestion through Snowflake and dbt to the semantic layer the agents query. The team is…
Added 17 mins ago
RESEARCH DATA ANALYST
Arizona Department of Administration
Remote, United States
…availability, and regional healthcare workforce shortages. Engineer supply and demand models for nursing and allied health occupations to identify regional educator gaps and inform training…
Added 18 mins ago
S
Staff Perimeter Defense Engineer
SSB&T
Boston, MA · Princeton, NJ · Clifton, NJ · Austin, TX
- $120,000 to $202,500 USD / year
We are looking for a Staff Perimeter Defense Engineer reporting into the Defensive Engineering leadership team within Global Cyber Security (GCS). You will lead the strategy, architecture,…
Added 22 mins ago
Intern - YE-Electrical Failure Analysis Engineer
Micron Idaho Semiconductor Manufacturing (Triton) LLC
Boise, ID
Micron is seeking a highly motivated Yield Enhancement Engineer Intern to join our semiconductor manufacturing organization. In this role, you will work alongside experienced engineers to…
Added 22 mins ago
HBM PYE Product Development Failure Analysis Engineer
Micron Technology, Inc.
Boise, ID
Experience using AI, machine learning, or data analytics tools to support engineering analysis and root cause investigations.
Added 25 mins ago
Opto-Mechanical Design Engineer
KLA Corporation
Ann Arbor, MI
…manufacturers meet high-quality standards for technologies like AI, data centers, automotive and electronic devices. Our inspection, metrology, and analytics systems detect and monitor…
Added 27 mins ago
Oliver Wyman - Senior Lead AI Engineer
Oliver Wyman Group
New York, NY · Boston, MA · Chicago, IL · Washington, DC
…solutions that win. We modernize technology and harness value from data and analytics. We build resilience so our clients are ready for tomorrow’s risks and optimize operations for the…
Added 28 mins ago
New College Grad - AMHS Equipment Engineer - ID1
Micron Idaho Semiconductor Manufacturing (Triton) LLC
Boise, ID
Utilize data analytics, automation, and AI-enabled tools to improve equipment reliability, troubleshooting effectiveness, manufacturing performance, and operational efficiency.
Added 29 mins ago
SA
Senior Staff Data Engineer, Databricks (R6508)
Shield AI
United States
- $145,000 to $220,000 USD / year
The Senior Staff Data Engineer will help build and operate the enterprise lakehouse on Databricks, creating the governed data foundation that supports multiple business domains and…
Added 31 mins ago
Senior Applications Engineer
Varda Space Industries
El Segundo, CA
Map, document, and re-engineer engineering workflows to eliminate manual bottlenecks, reduce cycle times, and improve data capture at the source.
Added 35 mins ago
RH
Integration Engineer
Robert Half
Bethesda, MD
- $80 to $124 USD / hour
Seeking an experienced Integration Engineer to design, build, deploy, and support enterprise integrations, APIs, connectors, workflows, and MCP servers/tools. This hands-on role owns…
Added 36 mins ago
CO
Enterprise Data Manager
County of Orange
Santa Ana, CA
- $60.69 to $94.08 USD / hour
OCERS is seeking a qualified candidate for the position of Enterprise Data Manager to lead OCERS' enterprise data strategy, governance, quality, architecture, and analytics capabilities.…
Added 38 mins ago
SC
Senior Staff Software Engineer
SewerAI Corporation
Remote, United States
- $160,000 to $180,000 USD / year
- Data Analytics (ClickHouse, dbt) - large-scale data processing
Added 39 mins ago
ETL Engineer / Data Scientist (TS/SCI)
Vantor Services Inc.
Herndon, VA
Vantor is seeking an ETL Engineer / Data Scientist to develop and maintain data pipelines that support mission applications, analytics, and data science workflows. The successful candidate…
Added 39 mins ago
Senior Staff Algorithm Engineer - Emerging Sensing Technologies
DexCom Inc
Remote, United States
Apply advanced analytics and machine learning methods to uncover patterns and insights from experimental data.
Added 41 mins ago
JH
Full Stack Software Engineer - Advanced Visualizations
Johns Hopkins Applied Physics Laboratory
Laurel, MD
- $100,000 USD / year
The Analytic Capabilities group of the Asymmetric Operations Sector is seeking a Full Stack Software Engineer to develop advanced visualizations that transform complex data into actionable…
Added 42 mins ago
Senior Engineer II, Systems Engineering
ASM
United States
The Senior Engineer (II), Systems Engineering is a technical leader responsible for the development, integration, qualification, and deployment of advanced sensor technologies across ASM…
Added 45 mins ago
ZG
Staff Manufacturing Engineer
ZT Group Intl, Inc. dba ZT Systems
Secaucus, NJ
- $93,000 to $136,400 USD / year
The Staff Manufacturing Engineer is responsible for leading the development, applied research, and implementation of industrial models, business analytics solutions, and analytical tools…
Added 47 mins ago
SS
Staff Perimeter Defense Engineer
State Street
Boston, MA
- $120,000 to $202,500 USD / year
We are looking for a Staff Perimeter Defense Engineer reporting into the Defensive Engineering leadership team within Global Cyber Security (GCS). You will lead the strategy, architecture,…

G2IT

ServiceNow Dashboard Developer / Data Analyst

Quantico, VA, United States

$80,000 to $100,000 USD / year

Apply About employer

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Job details

Pay: $80,000 to $100,000 USD / year
Posting language: English
Posted: Nov 3, 2026

Original job description

ServiceNow Dashboard Developer / Data Analyst

Remote Opportunity | Active Secret Clearance Required

About the Opportunity

G2IT is seeking an experienced ServiceNow Dashboard Developer / Data Analyst to join our team supporting a large-scale Department of Defense IT Customer Support Services program.

This is an exciting opportunity for a data-driven professional who enjoys working with ServiceNow, Performance Analytics, Power BI, and IT Service Management (ITSM) to develop dashboards, automate reporting, and turn complex IT service data into meaningful insights.

In this role, you will help design and maintain enterprise dashboards that track IT service performance, customer satisfaction, incident management, service requests, and operational efficiency. Your work will provide government leadership with near-real-time visibility into critical performance metrics and help drive improvements across enterprise IT services.

This position offers remote work with up to 10% travel, along with the opportunity to support mission-critical government IT operations.

Key Responsibilities

• Design, develop, and maintain interactive dashboards and reports using ServiceNow Performance Analytics and Microsoft Power BI.

• Build and customize ServiceNow reports and dashboards to monitor incidents, service requests, SLAs, ticket resolution times, and overall IT service performance.

• Extract, analyze, and integrate data from ServiceNow ITSM modules, including Incident Management, Request Management, Knowledge Management, and CMDB.

• Develop automated reporting solutions that provide government leadership with accurate and timely performance metrics.

• Create executive-level dashboards that track KPIs, SLAs, customer satisfaction, and service delivery trends.

• Use SQL, APIs, and data integration tools to connect ServiceNow with Power BI and other enterprise data sources.

• Develop data models, DAX calculations, and Power Query transformations to improve reporting accuracy and efficiency.

• Analyze ITSM data to identify trends, recurring issues, service bottlenecks, and opportunities for process improvement.

• Build visualizations for First Contact Resolution, ticket backlog, resolution times, customer satisfaction, and service availability.

• Collaborate with ServiceNow Developers, ITSM teams, business analysts, and government stakeholders to gather reporting requirements.

• Maintain data accuracy, security, access controls, and compliance with DoD cybersecurity requirements.

• Support Agile development activities, including sprint planning, dashboard demonstrations, testing, and stakeholder feedback.

• Assist with reporting automation, predictive analytics, and continuous improvement initiatives.

Required Qualifications

• Active DoD Secret clearance required to start.

• Must be a U.S. Citizen.

• Bachelor's degree with 5 years of related experience, master's degree with 3 years of related experience, or an additional 4 years of relevant experience in lieu of a degree.

• Minimum of 10 years of experience in business intelligence, data analytics, or data engineering.

• At least 5 years of hands-on experience developing enterprise Power BI dashboards and reporting solutions.

• Experience working with ServiceNow ITSM data, reporting, dashboards, or Performance Analytics.

• Strong understanding of ITSM processes, including Incident Management, Request Management, SLA tracking, and service performance metrics.

• Advanced proficiency with Power BI, including DAX, Power Query, data modeling, data refresh, and role-based access.

• Strong SQL skills and experience integrating data through APIs, ETL/ELT processes, or other enterprise data connections.

• Experience developing dashboards that track KPIs, SLAs, and customer service performance.

• Knowledge of data governance, security controls, and reporting accuracy.

• Strong analytical, problem-solving, and communication skills.

• Ability to work independently in a remote environment while collaborating with technical teams and government stakeholders.

Preferred Qualifications

• ServiceNow Performance Analytics experience or certification.

• Experience developing custom ServiceNow dashboards, reports, and ITSM performance metrics.

• Microsoft Certified: Power BI Data Analyst Associate or Fabric Analytics Engineer Associate.

• Experience with ServiceNow CMDB, Service Catalog, and ITSM workflows.

• Experience with Power Automate, Power Apps, or other Microsoft Power Platform tools.

• Familiarity with Python or R for data analytics and automation.

• Experience supporting DoD, federal government, or other highly regulated IT environments.

• Knowledge of ITIL 4 practices and IT service performance measurement.

• Experience working in Microsoft 365 GCC High or Azure Government environments.

• Familiarity with RMF, ATO processes, and DoD security compliance requirements.

The annual salary for this position ranges from $80,000 to $100,000, depending on experience and qualifications.

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More about this job

Skills

ServiceNow
Customer service
Leadership
Google Analytics
Microsoft Power BI
IT service management
Reporting
SQL
Data models
Power Query
Process improvement
Regulatory compliance
Cybersecurity
Agile development
Business intelligence
Data analysis
Data engineering
Data modelling
Problem solving
Communication skills
Work independently
Microsoft Power Automate
Power Apps
Microsoft Power Platform
Python
R
ITIL
Microsoft 365
Microsoft Azure

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