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Added 4 mins ago
NI
Software Security Engineer - DevSecOps, SME
Navstar Inc.
Chantilly, VA
- $190,000 to $240,000 USD / year
Navstar is seeking an experienced, hands-on Software Security Engineer to design, develop, and implement secure software solutions supporting an enterprise AWS cloud migration and…
Added 6 mins ago
Staff Software Engineer, Pentest Experience
Horizon3
Remote, United States
Horizon3 is a fast-growing, remote cybersecurity company dedicated to the mission of enabling organizations to proactively find and fix and verify exploitable attack vectors before…
Added 6 mins ago
H
Principal Backend Engineer, Enterpise Platform
Horizon3
Remote, United States
- $255,000 to $295,000 USD / year
Horizon3 is a fast-growing, remote cybersecurity company dedicated to the mission of enabling organizations to proactively find, fix and verify exploitable attack vectors before criminals…
Added 6 mins ago
H
Senior Full-Stack Engineer, Autonomous Defense
Horizon3
Remote, United States
- $195,000 to $235,000 USD / year
Horizon3 is a fast-growing, remote cybersecurity company dedicated to the mission of enabling organizations to proactively find, fix and verify exploitable attack vectors before criminals…
Added 7 mins ago
Sr. SOC Engineer
Revolutional, LLC
Memphis, TN · New Carrollton, MD
We are seeking a Sr. SOC Engineer to lead the engineering, architecture, deployment, and improvement of the cybersecurity tools and capabilities that support a Security Operations Center…
Added 7 mins ago
SOC Security Engineer
Revolutional, LLC
Memphis, TN · New Carrollton, MD
We are seeking a SOC Engineer to engineer, deploy, maintain, and improve the cybersecurity tools and capabilities that support a Security Operations Center (SOC) for a large federal agency…
Added 11 mins ago
SO
Energy/Utilities Engineer 3
State of Washington
Lacey, WA
- $84,528 to $110,952 USD / year
The Washington Utilities and Transportation Commission (UTC) is seeking to fill the role of an Energy/Utilities Engineer 3 position within the Telecommunications Section of the Regulatory…
Added 13 mins ago
Network Services Engineer
Abacus Technology
Hanscom AFB, MA
Abacus Technology is seeking a Network Services Engineer to support voice and data networks for the Command, Control, Communication, Intelligence and Networks (C3I&N) Directorate at Hanscom…
Added 15 mins ago
WI
(USA) Staff, Systems And Infrastructure Engineer, Information Security
Walmart Inc.
United States
- $110,000 to $220,000 USD / year
As a Staff Systems and Infrastructure Engineer in Information Security, you will design and maintain scalable, secure infrastructure solutions aligned with business and technical…
Added 16 mins ago
Cloud Security Engineer (AWS & GCP)
Quantum Sky
United States
Quantum Sky is hiring a Cloud Security Engineer (AWS & GCP) to join our team of cloud, security, and compliance experts. This role is primarily focused on day‑to‑day security engineering,…
Added 17 mins ago
TL
Principal Engineer, Security AI Tooling and Automation
TransUnion LLC
Chicago, IL
- $168,750 to $281,250 USD / year
…problems that require new technical approaches. The Sr. Principal Engineer, Security AI Tooling and Automation reports to the SVP, Cyber Defense and serves as a founding senior engineer in…
Added 18 mins ago
Staff Security Engineer - Calix Cloud
Calix North America
Remote, United States
We’re looking for a Staff Security Engineer to define and strengthen the trust architecture connecting our devices, customers, and cloud platform. In this highly influential, hands-on role,…
Added 19 mins ago
CV
Information Security Engineer
Chimes VA Brand
BALTIMORE, MD
- $31.82 to $56.94 USD / hour
Chimes | Information Security Engineer | Remote Position
Added 19 mins ago
Information Systems Security Officer
Two Six Technologies
Arlington, VA
3+ years of experience working within classified (Collateral, SCIF, SAP-F) environments as an ISSO, Network Engineer, Cybersecurity Analyst, SOC Analyst or related role
Added 22 mins ago
Lead ASIC Verification Engineer
General Dynamics Mission Systems, Inc
Remote, United States
As a Lead ASIC verification engineer for the Bitttercloud II program at Idaho Scientific a business segment within General Dynamics Mission Systems, you’ll support a cross functional team…
Added 23 mins ago
Lead Systems Engineer - Phantom Works
The Boeing Company
Colorado Springs, CO
Boeing Defense, Space & Security (BDS) is seeking a Lead Systems Engineer (Level 4) to support the Space Battle Management, Command and Control (SBMC2) programs in Colorado Springs, CO or…
Added 27 mins ago
Staff Software Engineer - IAM
General Motors
Des Moines, IA
We’re looking for a Security Software Engineer to join the Security Products Engineering team and drive the design and implementation of security-focused software and services across GM.…
Added 27 mins ago
Information System Security Engineer
Castelion Corporation
Torrance, CA · Torance, CA
The Information System Security Engineer (ISSE) at Castelion is responsible for translating security requirements into tested controls for classified information systems. In this role, you…
Added 33 mins ago
Senior Security Engineer - General
Muon Space
San Jose, CA
Muon seeks a Senior Security Engineer to join our Security Engineering & IT team. The ideal candidate brings deep expertise across multiple security domains and can operate independently to…
Added 35 mins ago
C
Information Security Engineer
Chimes
BALTIMORE, MD
- $31.82 to $56.94 USD / hour
Chimes | Information Security Engineer | Remote Position
Added 35 mins ago
Scientist, Systems Engineer
L3Harris Technologies
Palm Bay, FL
Experience supporting programs with multi-level security, cybersecurity, or information assurance requirements.
Added 41 mins ago
I
Sr. Staff Engineer
Illumio
Sunnyvale, CA
- $232,000 to $278,000 USD / year
…and technical excellence are critical to building world-class cybersecurity…
Added 44 mins ago
P
ECU Test Engineer
PACCAR
Mount Vernon, WA
- $80,800 to $120,800 USD / year
PACCAR Electronics is seeking a motivated and experienced ECU Test Engineer.
Added 44 mins ago
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Associate ECU Test Engineer
PACCAR
Mount Vernon, WA
- $70,500 to $105,800 USD / year
PACCAR Electronics is seeking a motivated and experienced Associate ECU Test Engineer.
Added 44 mins ago
Sr Advisory Solution Consultant - Identity Security, AMER (Armis/Veza)
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…

G2IT

ServiceNow Dashboard Developer / Data Analyst

Quantico, VA, United States

$80,000 to $100,000 USD / year

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Job details

Pay: $80,000 to $100,000 USD / year
Posting language: English
Posted: Nov 3, 2026

Original job description

ServiceNow Dashboard Developer / Data Analyst

Remote Opportunity | Active Secret Clearance Required

About the Opportunity

G2IT is seeking an experienced ServiceNow Dashboard Developer / Data Analyst to join our team supporting a large-scale Department of Defense IT Customer Support Services program.

This is an exciting opportunity for a data-driven professional who enjoys working with ServiceNow, Performance Analytics, Power BI, and IT Service Management (ITSM) to develop dashboards, automate reporting, and turn complex IT service data into meaningful insights.

In this role, you will help design and maintain enterprise dashboards that track IT service performance, customer satisfaction, incident management, service requests, and operational efficiency. Your work will provide government leadership with near-real-time visibility into critical performance metrics and help drive improvements across enterprise IT services.

This position offers remote work with up to 10% travel, along with the opportunity to support mission-critical government IT operations.

Key Responsibilities

• Design, develop, and maintain interactive dashboards and reports using ServiceNow Performance Analytics and Microsoft Power BI.

• Build and customize ServiceNow reports and dashboards to monitor incidents, service requests, SLAs, ticket resolution times, and overall IT service performance.

• Extract, analyze, and integrate data from ServiceNow ITSM modules, including Incident Management, Request Management, Knowledge Management, and CMDB.

• Develop automated reporting solutions that provide government leadership with accurate and timely performance metrics.

• Create executive-level dashboards that track KPIs, SLAs, customer satisfaction, and service delivery trends.

• Use SQL, APIs, and data integration tools to connect ServiceNow with Power BI and other enterprise data sources.

• Develop data models, DAX calculations, and Power Query transformations to improve reporting accuracy and efficiency.

• Analyze ITSM data to identify trends, recurring issues, service bottlenecks, and opportunities for process improvement.

• Build visualizations for First Contact Resolution, ticket backlog, resolution times, customer satisfaction, and service availability.

• Collaborate with ServiceNow Developers, ITSM teams, business analysts, and government stakeholders to gather reporting requirements.

• Maintain data accuracy, security, access controls, and compliance with DoD cybersecurity requirements.

• Support Agile development activities, including sprint planning, dashboard demonstrations, testing, and stakeholder feedback.

• Assist with reporting automation, predictive analytics, and continuous improvement initiatives.

Required Qualifications

• Active DoD Secret clearance required to start.

• Must be a U.S. Citizen.

• Bachelor's degree with 5 years of related experience, master's degree with 3 years of related experience, or an additional 4 years of relevant experience in lieu of a degree.

• Minimum of 10 years of experience in business intelligence, data analytics, or data engineering.

• At least 5 years of hands-on experience developing enterprise Power BI dashboards and reporting solutions.

• Experience working with ServiceNow ITSM data, reporting, dashboards, or Performance Analytics.

• Strong understanding of ITSM processes, including Incident Management, Request Management, SLA tracking, and service performance metrics.

• Advanced proficiency with Power BI, including DAX, Power Query, data modeling, data refresh, and role-based access.

• Strong SQL skills and experience integrating data through APIs, ETL/ELT processes, or other enterprise data connections.

• Experience developing dashboards that track KPIs, SLAs, and customer service performance.

• Knowledge of data governance, security controls, and reporting accuracy.

• Strong analytical, problem-solving, and communication skills.

• Ability to work independently in a remote environment while collaborating with technical teams and government stakeholders.

Preferred Qualifications

• ServiceNow Performance Analytics experience or certification.

• Experience developing custom ServiceNow dashboards, reports, and ITSM performance metrics.

• Microsoft Certified: Power BI Data Analyst Associate or Fabric Analytics Engineer Associate.

• Experience with ServiceNow CMDB, Service Catalog, and ITSM workflows.

• Experience with Power Automate, Power Apps, or other Microsoft Power Platform tools.

• Familiarity with Python or R for data analytics and automation.

• Experience supporting DoD, federal government, or other highly regulated IT environments.

• Knowledge of ITIL 4 practices and IT service performance measurement.

• Experience working in Microsoft 365 GCC High or Azure Government environments.

• Familiarity with RMF, ATO processes, and DoD security compliance requirements.

The annual salary for this position ranges from $80,000 to $100,000, depending on experience and qualifications.

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More about this job

Skills

ServiceNow
Customer service
Leadership
Google Analytics
Microsoft Power BI
IT service management
Reporting
SQL
Data models
Power Query
Process improvement
Regulatory compliance
Cybersecurity
Agile development
Business intelligence
Data analysis
Data engineering
Data modelling
Problem solving
Communication skills
Work independently
Microsoft Power Automate
Power Apps
Microsoft Power Platform
Python
R
ITIL
Microsoft 365
Microsoft Azure

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