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Added 2 mins ago
Senior Electrical Engineer
Onto Innovation Inc-US
United States
Onto Innovation is seeking a Senior Electrical Engineer to design, integrate, troubleshoot, and support electrical systems for advanced semiconductor inspection and metrology products. This…
Added 2 mins ago
AD
Manufacturing Automation Engineer
Avery Dennison
Mentor, OH
- $120,000 to $160,000 USD / year
Avery Dennison is seeking a Divisional Manufacturing Automation Engineer to join our North America Materials Group (MG-NA). In this remote-based role, you will act as a Senior-Level…
Added 2 mins ago
Dataiku Platform Engineer
Insight Global
Cincinnati, OH
We are seeking a Senior Dataiku Platform Engineer to lead the engineering, automation, governance, and enterprise integration of our Dataiku DSS platform within our modern data ecosystem,…
Added 2 mins ago
Entry Level Building Automation Systems (BAS) Engineer - Summer 2027
Jacobs
Cincinnati, OH
The entry level engineer will support senior BAS and I&C (Instrumentation & Controls) engineers in the integration and control of various building systems including HVAC (heating,…
Added 2 mins ago
Lead Software Engineer - Disputes IT - ServiceNow FSO
Fifth Third Bank, N.A.
Cincinnati, OH
Maintain appropriate controls and documentation to ensure compliance of audit requirements
Added 2 mins ago
Mechanical Engineer
EMCOR Group
Cincinnati, OH
We are a mechanical, electrical, and plumbing (MEP); building automation; and industrial piping contractor. Our team offers a variety of MEP and process piping services, including…
Added 3 mins ago
Staff Software Engineer - IAM
General Motors
Columbus, OH
We’re looking for a Security Software Engineer to join the Security Products Engineering team and drive the design and implementation of security-focused software and services across GM.…
Added 3 mins ago
Senior Software Engineer - Global Forwarding Technology
C.H. Robinson
Columbus, OH
team which is expanding engineering capacity to support a growing portfolio of strategic modernization and automation initiatives. In this role, you will help design and deliver scalable…
Added 3 mins ago
Lead Software Engineer
Evolent
Columbus, OH
The Lead Software Engineer leads the design, development, and delivery of the web user experience for the Evolent Platform. This role defines the front-end architecture and technical…
Added 32 mins ago
Senior Security Operations Manager
Oracle
Nashville, TN
We are seeking a PKI Operations Engineer to support enterprise Public Key Infrastructure in a large, complex, and tightly controlled environment. The primary focus is reliable daily…
Added 33 mins ago
Service Engineer
Hurco Companies Inc
Indianapolis, IN
Knowledge of CNC machine operation, industrial automation, CNC controls, PLCs, and related machine systems.
Added 41 mins ago
AWS Network Security Engineer *
CGI Technologies and Solutions, Inc.
Lafayette, LA
The engineer will help implement, maintain, and troubleshoot network security controls for cloud workloads and connectivity between cloud, on premises, SaaS, and third party environments.…
Added 41 mins ago
Senior DevOps Engineer
CGI Technologies and Solutions, Inc.
Lafayette, LA
CGI is seeking a strong Senior DevOps Engineer to support a three month, outcome based modernization initiative. The engineer will help migrate application deployment pipelines from Jenkins…
Added 42 mins ago
Senior Information Protection & AI Security Engineer *
CGI Technologies and Solutions, Inc.
Lafayette, LA
CGI is seeking a Senior Information Protection & AI Security Engineer to support enterprise data protection, AI governance, and insider risk initiatives within a highly regulated financial…
Added 42 mins ago
Senior Kubernetes Platform Engineer *
CGI Technologies and Solutions, Inc.
Lafayette, LA
This role also involves building platform automation using Infrastructure as Code and GitOps style workflows, along with supporting incident response and performance troubleshooting for…
Added 42 mins ago
Cloud Engineer
CGI Technologies and Solutions, Inc.
Lafayette, LA
Design, implement, and maintain cloud infrastructure and services across approved cloud environments; Develop and manage infrastructure as code templates, automation scripts, and deployment…
Added 42 mins ago
Forward Deployed Engineer
CGI Technologies and Solutions, Inc.
Lafayette, LA
We CGI looking for Forward Deployed Engineer. With your expertise, you will work with a high performing team to consult and develop solutions for a major client.
Added 42 mins ago
AWS Cloud Security Architect *
CGI Technologies and Solutions, Inc.
Lafayette, LA
This role will focus heavily on AWS cloud security while also supporting Azure, GCP, on premises, and hybrid environments. The Cloud Security Architect will establish and apply security…
Added 42 mins ago
O
Senior Software Engineer, Robotics
Oishii
Remote, United States
- $140,000 to $160,000 USD / year
Collaborate cross-functionally with robotics, hardware, controls, and operations teams to deliver scalable automation solutions.
Added 42 mins ago
Senior Software Engineer - Global Forwarding Technology
C.H. Robinson
New Orleans, LA
team which is expanding engineering capacity to support a growing portfolio of strategic modernization and automation initiatives. In this role, you will help design and deliver scalable…
Added 46 mins ago
Senior DevSecOps Engineer (Azure Experience) - Remote (USA)
Echelon Risk + Cyber
Washington D. C., DC
Build and maintain container security practices for Azure Kubernetes Service (AKS), including image scanning, admission controls, and runtime protection.
Added 59 mins ago
BG
Senior Analytics Engineer
Balor Games
Remote, United States
- $10,400 to $13,900 USD / month
Balor Games is engaging a Senior Analytics Engineer on a six-month contract to deliver three defined bodies of work: a Snowflake data architecture that scales with our growth, agentic…
Added 1 hour ago
Project Engineer - Field Device Engineering
Johnson Controls Inc.
United States
Johnson Controls invites you to join our Field Device Product Development Engineering team as a Project Engineer II, contributing to the next generation of HVAC field devices that enable…
Added 1 hour ago
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Senior Core Infrastructure Engineer
Oracle
Nashville, TN · Austin, TX
- $79,200 to $209,500 USD / year
Designs, implements, and optimizes components in distributed systems with an emphasis on scalability, resiliency, and operability. Delivers features and load/performance tests; leverages…
Added 1 hour ago
Principal Site Reliability Engineer- Electronic Trading Services
JPMC page
Jersey City, NJ
As a Principal Site Reliability Engineer at JPMorganChase within the Enterprise Technology, Infrastructure Platforms team , you draw upon your advanced knowledge to identify new…

G2IT

ServiceNow Dashboard Developer / Data Analyst

Quantico, VA, United States

$80,000 to $100,000 USD / year

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Job details

Pay: $80,000 to $100,000 USD / year
Posting language: English
Posted: Nov 3, 2026

Original job description

ServiceNow Dashboard Developer / Data Analyst

Remote Opportunity | Active Secret Clearance Required

About the Opportunity

G2IT is seeking an experienced ServiceNow Dashboard Developer / Data Analyst to join our team supporting a large-scale Department of Defense IT Customer Support Services program.

This is an exciting opportunity for a data-driven professional who enjoys working with ServiceNow, Performance Analytics, Power BI, and IT Service Management (ITSM) to develop dashboards, automate reporting, and turn complex IT service data into meaningful insights.

In this role, you will help design and maintain enterprise dashboards that track IT service performance, customer satisfaction, incident management, service requests, and operational efficiency. Your work will provide government leadership with near-real-time visibility into critical performance metrics and help drive improvements across enterprise IT services.

This position offers remote work with up to 10% travel, along with the opportunity to support mission-critical government IT operations.

Key Responsibilities

• Design, develop, and maintain interactive dashboards and reports using ServiceNow Performance Analytics and Microsoft Power BI.

• Build and customize ServiceNow reports and dashboards to monitor incidents, service requests, SLAs, ticket resolution times, and overall IT service performance.

• Extract, analyze, and integrate data from ServiceNow ITSM modules, including Incident Management, Request Management, Knowledge Management, and CMDB.

• Develop automated reporting solutions that provide government leadership with accurate and timely performance metrics.

• Create executive-level dashboards that track KPIs, SLAs, customer satisfaction, and service delivery trends.

• Use SQL, APIs, and data integration tools to connect ServiceNow with Power BI and other enterprise data sources.

• Develop data models, DAX calculations, and Power Query transformations to improve reporting accuracy and efficiency.

• Analyze ITSM data to identify trends, recurring issues, service bottlenecks, and opportunities for process improvement.

• Build visualizations for First Contact Resolution, ticket backlog, resolution times, customer satisfaction, and service availability.

• Collaborate with ServiceNow Developers, ITSM teams, business analysts, and government stakeholders to gather reporting requirements.

• Maintain data accuracy, security, access controls, and compliance with DoD cybersecurity requirements.

• Support Agile development activities, including sprint planning, dashboard demonstrations, testing, and stakeholder feedback.

• Assist with reporting automation, predictive analytics, and continuous improvement initiatives.

Required Qualifications

• Active DoD Secret clearance required to start.

• Must be a U.S. Citizen.

• Bachelor's degree with 5 years of related experience, master's degree with 3 years of related experience, or an additional 4 years of relevant experience in lieu of a degree.

• Minimum of 10 years of experience in business intelligence, data analytics, or data engineering.

• At least 5 years of hands-on experience developing enterprise Power BI dashboards and reporting solutions.

• Experience working with ServiceNow ITSM data, reporting, dashboards, or Performance Analytics.

• Strong understanding of ITSM processes, including Incident Management, Request Management, SLA tracking, and service performance metrics.

• Advanced proficiency with Power BI, including DAX, Power Query, data modeling, data refresh, and role-based access.

• Strong SQL skills and experience integrating data through APIs, ETL/ELT processes, or other enterprise data connections.

• Experience developing dashboards that track KPIs, SLAs, and customer service performance.

• Knowledge of data governance, security controls, and reporting accuracy.

• Strong analytical, problem-solving, and communication skills.

• Ability to work independently in a remote environment while collaborating with technical teams and government stakeholders.

Preferred Qualifications

• ServiceNow Performance Analytics experience or certification.

• Experience developing custom ServiceNow dashboards, reports, and ITSM performance metrics.

• Microsoft Certified: Power BI Data Analyst Associate or Fabric Analytics Engineer Associate.

• Experience with ServiceNow CMDB, Service Catalog, and ITSM workflows.

• Experience with Power Automate, Power Apps, or other Microsoft Power Platform tools.

• Familiarity with Python or R for data analytics and automation.

• Experience supporting DoD, federal government, or other highly regulated IT environments.

• Knowledge of ITIL 4 practices and IT service performance measurement.

• Experience working in Microsoft 365 GCC High or Azure Government environments.

• Familiarity with RMF, ATO processes, and DoD security compliance requirements.

The annual salary for this position ranges from $80,000 to $100,000, depending on experience and qualifications.

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More about this job

Skills

ServiceNow
Customer service
Leadership
Google Analytics
Microsoft Power BI
IT service management
Reporting
SQL
Data models
Power Query
Process improvement
Regulatory compliance
Cybersecurity
Agile development
Business intelligence
Data analysis
Data engineering
Data modelling
Problem solving
Communication skills
Work independently
Microsoft Power Automate
Power Apps
Microsoft Power Platform
Python
R
ITIL
Microsoft 365
Microsoft Azure

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