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Added 1 min ago
FT
Client Reporting Analyst
Franklin Templeton
Pasadena, CA · New York, NY
- $103,000 to $130,000 USD / year
What are the ongoing responsibilities of a Client Reporting Analyst?
Added 2 mins ago
XE
Environmental Analyst III or IV - Amarillo, TX
Xcel Energy Services Inc
Amarillo, TX
- $73,700 to $102,733 USD / year
Minimum Requirements for Environmental Analyst III ($73,700 - $89,166)
Added 5 mins ago
C
Behavior Department Administrative Assistant
Chrysalis
Las Vegas, NV
- $15 to $18.5 USD / hour
Prepare monthly Behavior Progress Notes and related data summaries for Behavior Analyst review.
Added 12 mins ago
Analyst, Security Operations Center
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San Antonio, TX
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Added 16 mins ago
Senior Project Controls Analyst
Pacific Gas And Electric Company
West Sacramento, CA
…Project Engineers, Business Planners, and supervisory staff. The analyst provides expert oversight and control for a diverse portfolio of capital and expense projects, including FERC…
Added 20 mins ago
Human Capital Management Analyst
State of Ohio
Columbus, OH
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Added 20 mins ago
Technical Support Analyst
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Added 22 mins ago
Applications Analyst
Bath and Body Works
Columbus, OH
401(k) with company match and Associate Stock Purchase Program with discount.
Added 26 mins ago
Service Center Support Desk Analyst
BAE Systems
Columbia, SC
Associate’s Degree in Computer Science or related IT field OR
Added 30 mins ago
Lateral Associate / Senior Associate
Gordon Brothers, LLC
Chicago, IL
Completion of 2-year investment banking analyst program
Added 32 mins ago
Associate Analyst - Network Planning Operations Integration
United Airlines
Chicago, IL
…promote the operational and commercial success of United. The Associate Analyst – Operations Integration role will be responsible for supporting operational criteria portfolio management,…
Added 33 mins ago
2027 Corporate Access Analyst (Marketing) - NYC
Scotiabank
New York City, NY
Summer Analyst will have access to the Global Banking and Markets Learning Program – frequent interactive learning sessions led by our experienced professionals. Summer Analyst will also…
Added 38 mins ago
DO
Analyst II
Department of Education
CA
- $6,031 to $7,547 USD / month
Under direction of the Supervisor I in the Nonpublic Agencies Unit (NPAU), working cooperatively with program units and supervisors throughout the California Department of Education, the…
Added 43 mins ago
Commercial Relationship Manager (Houston)
Regions Bank
Houston, TX
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy…
Added 45 mins ago
CO
Applications Analyst
City of Raleigh North Carolina
Raleigh, NC
- $74,197 to $115,000 USD / year
The Applications Analyst will work as part of the Trimble applications team supporting Trimble Unity Maintain (formerly Cityworks) and Trimble Unity Construct (formerly e-Builder). These…
Added 49 mins ago
BC
Merchandise Planning Analyst Intern - Summer 2027
Burlington Coat Factory Whse. Corp.
United States
- $23 USD / hour
If you are looking for an internship that reflects the day-to-day experience of a full-time associate and are interested in exploring a career in Merchandise Planning, Location Planning, or…
Added 52 mins ago
Investment Analyst Intern
JM Family Enterprises, Inc.
FL
The Analyst Intern position supports the investment team in managing JM Family’s investment portfolios (Corporate, Insurance, Pension, 401k, Treasury). Primary responsibilities include…
Added 52 mins ago
Financial Analyst Intern
Jim Moran & Associates, Inc.
FL
The JM Family College Internship Program is designed to create an opportunity for college students to have meaningful work experiences that tie to their programs of study. As part of this…
Added 52 mins ago
SH
Sr. Data Analyst
Strive Health
Denver, CO
- $85,500 to $104,000 USD / year
The Senior Data Analyst (Partner Analytics) will work across the organization to support new and ongoing initiatives. This person will be an early member of a highly experienced and…
Added 52 mins ago
G
ServiceNow Dashboard Developer / Data Analyst
G2IT
Quantico, VA
- $80,000 to $100,000 USD / year
G2IT is seeking an experienced ServiceNow Dashboard Developer / Data Analyst to join our team supporting a large-scale Department of Defense IT Customer Support Services program.
Added 54 mins ago
S
Associate Client Partner
Spotlight
Kansas City
- $49,000 USD / year
The Associate Client Partner sits at the center of Spotlight's client delivery work, helping enterprise technology companies manage and grow their influence with analysts, industry voices,…
Added 58 mins ago
Resource Support Analyst
U.S. Legal Support
Woodland Hills, CA
Associate's or Bachelor's degree in Business, Communications, Operations, or a related field.
Added 1 hour ago
Pharmacy Technician - Medication History Specialist
Team Member Services
United States
…practice areas as needed to address staff shortages, support program and service performance, and assure achievement of strategic goals across patient care areas serviced by the pharmacy…
Added 1 hour ago
Sr. Commercial Credit Analyst II
Columbia Bank
Brooklyn, NY
…officers or loan committees. Provides guidance to credit analysts, Associate Development Program personnel and assistance to loan officers as needed. Furnishes information relative to…
Added 1 hour ago
Sr. Commercial Credit Analyst II
Columbia Bank
Brooklyn, NY
…officers or loan committees. Provides guidance to credit analysts, Associate Development Program personnel and assistance to loan officers as needed. Furnishes information relative to…

G2IT

ServiceNow Dashboard Developer / Data Analyst

Quantico, VA, United States

$80,000 to $100,000 USD / year

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Job details

Pay: $80,000 to $100,000 USD / year
Posting language: English
Posted: Nov 3, 2026

Original job description

ServiceNow Dashboard Developer / Data Analyst

Remote Opportunity | Active Secret Clearance Required

About the Opportunity

G2IT is seeking an experienced ServiceNow Dashboard Developer / Data Analyst to join our team supporting a large-scale Department of Defense IT Customer Support Services program.

This is an exciting opportunity for a data-driven professional who enjoys working with ServiceNow, Performance Analytics, Power BI, and IT Service Management (ITSM) to develop dashboards, automate reporting, and turn complex IT service data into meaningful insights.

In this role, you will help design and maintain enterprise dashboards that track IT service performance, customer satisfaction, incident management, service requests, and operational efficiency. Your work will provide government leadership with near-real-time visibility into critical performance metrics and help drive improvements across enterprise IT services.

This position offers remote work with up to 10% travel, along with the opportunity to support mission-critical government IT operations.

Key Responsibilities

• Design, develop, and maintain interactive dashboards and reports using ServiceNow Performance Analytics and Microsoft Power BI.

• Build and customize ServiceNow reports and dashboards to monitor incidents, service requests, SLAs, ticket resolution times, and overall IT service performance.

• Extract, analyze, and integrate data from ServiceNow ITSM modules, including Incident Management, Request Management, Knowledge Management, and CMDB.

• Develop automated reporting solutions that provide government leadership with accurate and timely performance metrics.

• Create executive-level dashboards that track KPIs, SLAs, customer satisfaction, and service delivery trends.

• Use SQL, APIs, and data integration tools to connect ServiceNow with Power BI and other enterprise data sources.

• Develop data models, DAX calculations, and Power Query transformations to improve reporting accuracy and efficiency.

• Analyze ITSM data to identify trends, recurring issues, service bottlenecks, and opportunities for process improvement.

• Build visualizations for First Contact Resolution, ticket backlog, resolution times, customer satisfaction, and service availability.

• Collaborate with ServiceNow Developers, ITSM teams, business analysts, and government stakeholders to gather reporting requirements.

• Maintain data accuracy, security, access controls, and compliance with DoD cybersecurity requirements.

• Support Agile development activities, including sprint planning, dashboard demonstrations, testing, and stakeholder feedback.

• Assist with reporting automation, predictive analytics, and continuous improvement initiatives.

Required Qualifications

• Active DoD Secret clearance required to start.

• Must be a U.S. Citizen.

• Bachelor's degree with 5 years of related experience, master's degree with 3 years of related experience, or an additional 4 years of relevant experience in lieu of a degree.

• Minimum of 10 years of experience in business intelligence, data analytics, or data engineering.

• At least 5 years of hands-on experience developing enterprise Power BI dashboards and reporting solutions.

• Experience working with ServiceNow ITSM data, reporting, dashboards, or Performance Analytics.

• Strong understanding of ITSM processes, including Incident Management, Request Management, SLA tracking, and service performance metrics.

• Advanced proficiency with Power BI, including DAX, Power Query, data modeling, data refresh, and role-based access.

• Strong SQL skills and experience integrating data through APIs, ETL/ELT processes, or other enterprise data connections.

• Experience developing dashboards that track KPIs, SLAs, and customer service performance.

• Knowledge of data governance, security controls, and reporting accuracy.

• Strong analytical, problem-solving, and communication skills.

• Ability to work independently in a remote environment while collaborating with technical teams and government stakeholders.

Preferred Qualifications

• ServiceNow Performance Analytics experience or certification.

• Experience developing custom ServiceNow dashboards, reports, and ITSM performance metrics.

• Microsoft Certified: Power BI Data Analyst Associate or Fabric Analytics Engineer Associate.

• Experience with ServiceNow CMDB, Service Catalog, and ITSM workflows.

• Experience with Power Automate, Power Apps, or other Microsoft Power Platform tools.

• Familiarity with Python or R for data analytics and automation.

• Experience supporting DoD, federal government, or other highly regulated IT environments.

• Knowledge of ITIL 4 practices and IT service performance measurement.

• Experience working in Microsoft 365 GCC High or Azure Government environments.

• Familiarity with RMF, ATO processes, and DoD security compliance requirements.

The annual salary for this position ranges from $80,000 to $100,000, depending on experience and qualifications.

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More about this job

Skills

ServiceNow
Customer service
Leadership
Google Analytics
Microsoft Power BI
IT service management
Reporting
SQL
Data models
Power Query
Process improvement
Regulatory compliance
Cybersecurity
Agile development
Business intelligence
Data analysis
Data engineering
Data modelling
Problem solving
Communication skills
Work independently
Microsoft Power Automate
Power Apps
Microsoft Power Platform
Python
R
ITIL
Microsoft 365
Microsoft Azure

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