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Added 1 hour ago
CO
Senior Civil Engineer Supervisor (Transportation)
Commonwealth of Pennsylvania
Hollidaysburg, PA
- $80,646 to $104,959 USD / year
Five years of civil engineering experience in the appropriate specialty; and an Engineer-in-Training certificate issued by or acceptable to the Pennsylvania State Registration Board for…
Added 1 hour ago
Clinical Specialist, Pain Interventions - Bozeman / Missoula / Helena, MT
Medtronic
Bozeman, MT
A High School Diploma or GED with a minimum of 6 years of clinical or medical sales experience; or an Associate's degree with a minimum of 4 years of clinical or medical sales experience;…
Added 1 hour ago
Senior Network Services Engineer, Oracle Health
Oracle
Nashville, TN
Added 2 hours ago
Senior Cyber Security Engineer / ISSO
Parsons Government Services Inc.
AL
Parsons is looking for an amazingly talented, motivated, and customer-oriented Senior Cyber Security Engineer / Information Systems Security Officer (ISSO) to join our team! In this role…
Added 2 hours ago
Industrial Manufacturing Engineer
North American Stamping Group
Portland, TN
The Industrial Manufacturing Engineer reports to the Manufacturing Engineering Manager. Industrial Manufacturing Engineer is responsible to assist with new manufacturing processes and…
Added 2 hours ago
Manufacturing Equipment Technician (MTE) - Days Backend Shift - Shift 7
Intel
Phoenix, AZ
Associate degree in a technical field with 2+ years of preventive and corrective equipment maintenance experience OR
Added 2 hours ago
Senior Data Engineer
Highmark Health
Phoenix, AZ
Mentor other associate and intermediate data engineers as needed
Added 2 hours ago
Engineering Technician I
Department of Transportation
Guilford County, NC
This position is located in Guilford County in the McLeansville Resident Engineer’s Office. This position performs technical duties supporting engineers and other professionals in areas…
Added 2 hours ago
Associate DevOps Engineer
VTG
Manassas, VA
VTG is seeking an Associate DevOps Engineer to support our Navy customer. This DevOps role will be involved in the installation, integration, and testing of prototype Navy tactical software…
Added 3 hours ago
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Mentor other associate and intermediate data engineers as needed
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Mentor other associate and intermediate data engineers as needed
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Civil Drafting Internship - Water Resources
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Lincoln, NE
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Senior Data Engineer
Highmark Health
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Mentor other associate and intermediate data engineers as needed
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Mentor other associate and intermediate data engineers as needed
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Mid-Level Databricks Engineer
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Pittsburgh, PA
Databricks certification such as Databricks Certified Data Engineer Associate is a plus.
Added 3 hours ago
RE
Supplier Quality Auditor - JR107182-GE0016
Rosendin Electric, Inc
Meridian, MS
- $63,700 to $83,600 USD / year
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Senior Data Engineer
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Mentor other associate and intermediate data engineers as needed
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Databricks Engineer & AI Enablement Architect - Data Engineer III
Deloitte US
Baltimore, MD · Rosslyn, VA · Washington, DC
Databricks Certified Data Engineer Professional, Data Analyst Associate, Machine Learning Professional, or Generative AI Engineer Associate certification
Added 4 hours ago
Security Architect
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Colorado Springs, CO
…Certified Security Specialty or Microsoft Certified: Azure Security Engineer…
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Nondestructive Testing Engineer, Plain City Services Team
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Plain City, OH
…for you. We are currently seeking a Nondestructive Testing Engineer to serve as a technical resource within Amazon data…
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CYBERSECURITY ENGINEER (2) - Secret Cleared
CGI Technologies and Solutions, Inc.
Columbus, OH
CGI is seeking an experienced Cybersecurity Engineer who will play a critical role in resolving complex information assurance challenges and integrating cutting edge electronic processes to…
Added 4 hours ago
CYBERSECURITY ENGINEER (4) - TS cleared
CGI Technologies and Solutions, Inc.
Columbus, OH
Microsoft Certified: Azure Security Engineer Associate
Added 4 hours ago
Senior Data Engineer
Highmark Health
Columbus, OH
Mentor other associate and intermediate data engineers as needed
Added 4 hours ago
AI & Cloud-Native Engineer (AWS Serverless)
CGI Technologies and Solutions, Inc.
Lafayette, LA
At CGI Federal's Federal Solutions Group (FSG), we are looking for an AI & Cloud Native Engineer to create innovative solutions in the cloud. You will work with fellow AWS, Azure, and GCP…

G2IT

ServiceNow Dashboard Developer / Data Analyst

Quantico, VA, United States

$80,000 to $100,000 USD / year

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Job details

Pay: $80,000 to $100,000 USD / year
Posting language: English
Posted: Nov 3, 2026

Original job description

ServiceNow Dashboard Developer / Data Analyst

Remote Opportunity | Active Secret Clearance Required

About the Opportunity

G2IT is seeking an experienced ServiceNow Dashboard Developer / Data Analyst to join our team supporting a large-scale Department of Defense IT Customer Support Services program.

This is an exciting opportunity for a data-driven professional who enjoys working with ServiceNow, Performance Analytics, Power BI, and IT Service Management (ITSM) to develop dashboards, automate reporting, and turn complex IT service data into meaningful insights.

In this role, you will help design and maintain enterprise dashboards that track IT service performance, customer satisfaction, incident management, service requests, and operational efficiency. Your work will provide government leadership with near-real-time visibility into critical performance metrics and help drive improvements across enterprise IT services.

This position offers remote work with up to 10% travel, along with the opportunity to support mission-critical government IT operations.

Key Responsibilities

• Design, develop, and maintain interactive dashboards and reports using ServiceNow Performance Analytics and Microsoft Power BI.

• Build and customize ServiceNow reports and dashboards to monitor incidents, service requests, SLAs, ticket resolution times, and overall IT service performance.

• Extract, analyze, and integrate data from ServiceNow ITSM modules, including Incident Management, Request Management, Knowledge Management, and CMDB.

• Develop automated reporting solutions that provide government leadership with accurate and timely performance metrics.

• Create executive-level dashboards that track KPIs, SLAs, customer satisfaction, and service delivery trends.

• Use SQL, APIs, and data integration tools to connect ServiceNow with Power BI and other enterprise data sources.

• Develop data models, DAX calculations, and Power Query transformations to improve reporting accuracy and efficiency.

• Analyze ITSM data to identify trends, recurring issues, service bottlenecks, and opportunities for process improvement.

• Build visualizations for First Contact Resolution, ticket backlog, resolution times, customer satisfaction, and service availability.

• Collaborate with ServiceNow Developers, ITSM teams, business analysts, and government stakeholders to gather reporting requirements.

• Maintain data accuracy, security, access controls, and compliance with DoD cybersecurity requirements.

• Support Agile development activities, including sprint planning, dashboard demonstrations, testing, and stakeholder feedback.

• Assist with reporting automation, predictive analytics, and continuous improvement initiatives.

Required Qualifications

• Active DoD Secret clearance required to start.

• Must be a U.S. Citizen.

• Bachelor's degree with 5 years of related experience, master's degree with 3 years of related experience, or an additional 4 years of relevant experience in lieu of a degree.

• Minimum of 10 years of experience in business intelligence, data analytics, or data engineering.

• At least 5 years of hands-on experience developing enterprise Power BI dashboards and reporting solutions.

• Experience working with ServiceNow ITSM data, reporting, dashboards, or Performance Analytics.

• Strong understanding of ITSM processes, including Incident Management, Request Management, SLA tracking, and service performance metrics.

• Advanced proficiency with Power BI, including DAX, Power Query, data modeling, data refresh, and role-based access.

• Strong SQL skills and experience integrating data through APIs, ETL/ELT processes, or other enterprise data connections.

• Experience developing dashboards that track KPIs, SLAs, and customer service performance.

• Knowledge of data governance, security controls, and reporting accuracy.

• Strong analytical, problem-solving, and communication skills.

• Ability to work independently in a remote environment while collaborating with technical teams and government stakeholders.

Preferred Qualifications

• ServiceNow Performance Analytics experience or certification.

• Experience developing custom ServiceNow dashboards, reports, and ITSM performance metrics.

• Microsoft Certified: Power BI Data Analyst Associate or Fabric Analytics Engineer Associate.

• Experience with ServiceNow CMDB, Service Catalog, and ITSM workflows.

• Experience with Power Automate, Power Apps, or other Microsoft Power Platform tools.

• Familiarity with Python or R for data analytics and automation.

• Experience supporting DoD, federal government, or other highly regulated IT environments.

• Knowledge of ITIL 4 practices and IT service performance measurement.

• Experience working in Microsoft 365 GCC High or Azure Government environments.

• Familiarity with RMF, ATO processes, and DoD security compliance requirements.

The annual salary for this position ranges from $80,000 to $100,000, depending on experience and qualifications.

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More about this job

Skills

ServiceNow
Customer service
Leadership
Google Analytics
Microsoft Power BI
IT service management
Reporting
SQL
Data models
Power Query
Process improvement
Regulatory compliance
Cybersecurity
Agile development
Business intelligence
Data analysis
Data engineering
Data modelling
Problem solving
Communication skills
Work independently
Microsoft Power Automate
Power Apps
Microsoft Power Platform
Python
R
ITIL
Microsoft 365
Microsoft Azure

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