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Added 3 days ago
Windows Infrastructure Engineer/Architect
TAD PGS, Inc.
Washington, DC
This highly skilled Windows Infrastructure Engineer/Architect position will have experience in securing, scaling, and supporting core enterprise identity and access management platforms. In…
Added 3 days ago
Software Engineer II - Advanced System Tools
RTX Corporation
cedar rapids, IA
We are seeking a Software Engineer II to join our Advanced System Tools (AST) team based in Cedar Rapids, Iowa.
Added 3 days ago
Staff Software Engineer - IAM
General Motors
Des Moines, IA
We’re looking for a Security Software Engineer to join the Security Products Engineering team and drive the design and implementation of security-focused software and services across GM.…
Added 3 days ago
Information System Security Engineer (ISSE)
Castelion Corporation
Torrance, CA · Torance, CA
The Information System Security Engineer (ISSE) at Castelion is responsible for translating security requirements into tested controls for classified information systems. In this role, you…
Added 3 days ago
SI
Automation Test Engineer
Skyward IT Solutions, LLC
Remote, United States
- $110,000 to $130,000 USD / year
Strong proficiency in at least one automation framework (e.g., Selenium, Cypress, Playwright) and scripting language (Python preferred).
Added 3 days ago
Senior Software Engineer
Equifax, Inc
GA
…are a forward-thinking, committed, and enthusiastic software engineer who is passionate about…
Added 3 days ago
Cloud & Data Center Engineer
Dorman Products
Colmar, PA
The Cloud & Data Center Engineer is a hands-on infrastructure role that supports the day-to-day operation, reliability, and improvement of Dorman's on-premises data center and cloud…
Added 3 days ago
E
Staff Android Software Engineer
EchoStar
Englewood, CO
- $127,050 to $181,500 USD / year
Experience with companion app development using React and tooling automation using Python
Added 3 days ago
CB
Data Engineer
Commercial Bank of California
United States
- $115,000 to $140,000 USD / year
The Data Engineer builds, maintains, and supports reliable, secure data pipelines and analytical data stores that power enterprise analytics, reporting, and AI use cases. With 3-6 years of…
Added 3 days ago
Senior Specialist, System Administrator (TS/SCI)
L3Harris Technologies
Schriever AFB, CO
…United States Space Force, is seeking a Sr. Specialist Systems Engineer / Platform Engineer to support system sustainment for the MOSSAIC C2 SDA mission and its Space Mission Platform at…
Added 3 days ago
Senior Software Engineer - Security Automation
Apple
Seattle, WA
We are ASE Security Automation. We build the tools, systems, and services that automate security assurance across Apple's services: agentic vulnerability and rapid risk assessment, design…
Added 3 days ago
Senior Lead Software Engineer Cloud Platforms
JPMC page
Jersey City, NJ · Palo Alto, CA
As a Senior Lead Software Engineer, Cloud Platform at JPMorgan Chase within the Corporate Sector AI and Machine Learning Data Platforms team, you will play a key role in designing and…
Added 3 days ago
Software Engineer
Riverside Research Institute
Beavercreek, OH
Riverside Research is an independent National Security Nonprofit dedicated to research and development in the national interest. We provide high-end technical services, research and…
Added 3 days ago
Jr Software Engineer
Riverside Research Institute
Beavercreek, OH
Develop Python utilities for hardware control, calibration, test automation, and data analysis.
Added 3 days ago
T
Research Engineer
Twenty
Arlington, VA · New York, NY
- $159,000 to $195,000 USD / year
- Proficiency in Python or Go and experience building maintainable security tooling or automation.
Added 3 days ago
Systems Development Engineer, ADC2S - USACO
Amazon Development Center U.S., Inc.
Seattle, WA · Bellevue, WA
ADC2S is seeking a talented DevOps/Systems Development Engineer to own automating operational and business practices. You should be a self-starter with a bias towards independent problem…
Added 3 days ago
Senior Software Engineer, GRC
Reddit
Remote, United States
We’re hiring a GRC Software Engineer to build and improve the software that supports Reddit’s security and compliance programs. You will design, implement, and maintain integrations, data…
Added 3 days ago
Research Engineer (Electrical / Power Systems) - 1704
SARA Inc
Colorado Springs, CO
Mathematical scripting, modeling, analysis, or automation (MATLAB, Python)
Added 3 days ago
BI & DATA ENGINEER
Trilogy Medwaste
Houston, TX
The BI & Data Engineer builds and operates the systems that move data from vendor and internal source systems into Azure, and turns that data into reporting the business relies on. This is…
Added 3 days ago
Principal Cloud Security Engineer
HealthEquity
United States
Proficiency in Python, PowerShell, and Bash for security automation and tooling.
Added 3 days ago
S
Account Engineer
Snowflake
Menlo Park, CA · Seattle, WA
- $138,000 to $181,125 USD / year
The Account Engineer is a high-impact, cross-functional role designed to accelerate the customer journey from initial acquisition to successful platform adoption and expansion on the…
Added 3 days ago
VH
Senior Data Engineer, Platform
Vanna Health, Inc
Remote, United States
- $180,000 to $220,000 USD / year
…those exchanges boring: replacing recurring manual work with automation, so routine exchanges run themselves and people are pulled in only when something needs judgment. And you will not…
Added 3 days ago
Mid Level SDET
Vidoori
Hyattsville
We are seeking an analytical, quality-focused, and collaborative Mid-level Software Development Engineer in Test to join our engineering team. This role is ideal for someone with…
Added 3 days ago
Senior Cloud Data Ops Engineer
Granite Telecommunications
Quincy, MA
The Cloud Data Ops team is hiring a Senior Cloud DBA & Data Platform Engineer who brings deep, hands-on DBA expertise across SQL Server, Postgres (w/Timescale) and Oracle, combined with…
Added 3 days ago
T
Integration Engineer
TEKsystems
Palm Beach, FL
- $125,000 to $135,000 USD / year
Administer IAM, RBAC, service accounts, certificates, and platform security configurations.

Closed listing

G2IT

ServiceNow Dashboard Developer / Data Analyst

Quantico, VA, United States

$80,000 to $100,000 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $80,000 to $100,000 USD / year
Posting language: English
Posted: Nov 3, 2026

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Original job description

Archived listing. The details below describe a past opening.

ServiceNow Dashboard Developer / Data Analyst

Remote Opportunity | Active Secret Clearance Required

About the Opportunity

G2IT is seeking an experienced ServiceNow Dashboard Developer / Data Analyst to join our team supporting a large-scale Department of Defense IT Customer Support Services program.

This is an exciting opportunity for a data-driven professional who enjoys working with ServiceNow, Performance Analytics, Power BI, and IT Service Management (ITSM) to develop dashboards, automate reporting, and turn complex IT service data into meaningful insights.

In this role, you will help design and maintain enterprise dashboards that track IT service performance, customer satisfaction, incident management, service requests, and operational efficiency. Your work will provide government leadership with near-real-time visibility into critical performance metrics and help drive improvements across enterprise IT services.

This position offers remote work with up to 10% travel, along with the opportunity to support mission-critical government IT operations.

Key Responsibilities

• Design, develop, and maintain interactive dashboards and reports using ServiceNow Performance Analytics and Microsoft Power BI.

• Build and customize ServiceNow reports and dashboards to monitor incidents, service requests, SLAs, ticket resolution times, and overall IT service performance.

• Extract, analyze, and integrate data from ServiceNow ITSM modules, including Incident Management, Request Management, Knowledge Management, and CMDB.

• Develop automated reporting solutions that provide government leadership with accurate and timely performance metrics.

• Create executive-level dashboards that track KPIs, SLAs, customer satisfaction, and service delivery trends.

• Use SQL, APIs, and data integration tools to connect ServiceNow with Power BI and other enterprise data sources.

• Develop data models, DAX calculations, and Power Query transformations to improve reporting accuracy and efficiency.

• Analyze ITSM data to identify trends, recurring issues, service bottlenecks, and opportunities for process improvement.

• Build visualizations for First Contact Resolution, ticket backlog, resolution times, customer satisfaction, and service availability.

• Collaborate with ServiceNow Developers, ITSM teams, business analysts, and government stakeholders to gather reporting requirements.

• Maintain data accuracy, security, access controls, and compliance with DoD cybersecurity requirements.

• Support Agile development activities, including sprint planning, dashboard demonstrations, testing, and stakeholder feedback.

• Assist with reporting automation, predictive analytics, and continuous improvement initiatives.

Required Qualifications

• Active DoD Secret clearance required to start.

• Must be a U.S. Citizen.

• Bachelor's degree with 5 years of related experience, master's degree with 3 years of related experience, or an additional 4 years of relevant experience in lieu of a degree.

• Minimum of 10 years of experience in business intelligence, data analytics, or data engineering.

• At least 5 years of hands-on experience developing enterprise Power BI dashboards and reporting solutions.

• Experience working with ServiceNow ITSM data, reporting, dashboards, or Performance Analytics.

• Strong understanding of ITSM processes, including Incident Management, Request Management, SLA tracking, and service performance metrics.

• Advanced proficiency with Power BI, including DAX, Power Query, data modeling, data refresh, and role-based access.

• Strong SQL skills and experience integrating data through APIs, ETL/ELT processes, or other enterprise data connections.

• Experience developing dashboards that track KPIs, SLAs, and customer service performance.

• Knowledge of data governance, security controls, and reporting accuracy.

• Strong analytical, problem-solving, and communication skills.

• Ability to work independently in a remote environment while collaborating with technical teams and government stakeholders.

Preferred Qualifications

• ServiceNow Performance Analytics experience or certification.

• Experience developing custom ServiceNow dashboards, reports, and ITSM performance metrics.

• Microsoft Certified: Power BI Data Analyst Associate or Fabric Analytics Engineer Associate.

• Experience with ServiceNow CMDB, Service Catalog, and ITSM workflows.

• Experience with Power Automate, Power Apps, or other Microsoft Power Platform tools.

• Familiarity with Python or R for data analytics and automation.

• Experience supporting DoD, federal government, or other highly regulated IT environments.

• Knowledge of ITIL 4 practices and IT service performance measurement.

• Experience working in Microsoft 365 GCC High or Azure Government environments.

• Familiarity with RMF, ATO processes, and DoD security compliance requirements.

The annual salary for this position ranges from $80,000 to $100,000, depending on experience and qualifications.

About employer

More about this job

Skills

ServiceNow
Customer service
Leadership
Google Analytics
Microsoft Power BI
IT service management
Reporting
SQL
Data models
Power Query
Process improvement
Regulatory compliance
Cybersecurity
Agile development
Business intelligence
Data analysis
Data engineering
Data modelling
Problem solving
Communication skills
Work independently
Microsoft Power Automate
Power Apps
Microsoft Power Platform
Python
R
ITIL
Microsoft 365
Microsoft Azure

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