Jira & Confluence Developer

Who is Fusion Technology?

Fusion Technology is a performance-driven HUBZone Small Business concern residing in the heart of the beautiful mountainsides of West Virginia, steps away from the Federal Bureau of Investigation's Criminal Justice Information Services Division's Headquarters. Founded in 2007 by an Engineer-by-trade, Fusion Technology dedicates our valuable resources to providing comprehensive IT services and solutions to mission-critical US Government programs and the Intel Community.

Position Location: Washington, DC

Who are you?

Security-cleared Professional: An active TS Clearance is required to be considered for this position.

Education and Experience: You have a Bachelor's Degree from an accredited college or university in Cybersecurity, Information Technology, Computer Science, or a related field.

• 5+ years of related professional experience
• Hands on experience in Jira and Confluence

What you'll do:

The Jira & Confluence Developer designs and builds a centralized solution structured as a guided self-service portal, presenting users with categorized options, knowledge articles, and search-driven navigation that surfaces existing information and services before a formal request is submitted.

• Analyze and inventory existing division-level Jira, Confluence, and other information sites to identify what content and services already exist, where duplication occurs, and what gaps drive unnecessary requests.
• Design the information architecture, service catalog structure, and intake taxonomy that determines how users are guided through the landing page and how their requests are ultimately categorized and routed.
• Develop dynamic, conditional intake forms that capture requests for new enterprise technology, applications, or services only after existing options have been surfaced and ruled out through the self-service portal.
• Build, design, and develop system architecture, workflows, and technical documentation for the enterprise service management portal and its underlying governance model.
• Implement and manage governance workflows, approval chains, and escalation paths that route intake requests to the correct division or review authority when self-service does not resolve the need.
• Install, configure, test, and maintain Jira Service Management, Confluence, and the automation and integration components that connect the central landing page and knowledge base to existing division sites.
• Implement role-based access and security protocols ensuring the centralized platform respects compartmentalization across divisions while still enabling discovery.
• Troubleshoot and resolve technical issues related to the development, integration, and deployment of the self-service portal, intake forms, and governance workflows.
• Perform system upgrades, migrations, and ongoing consolidation of divisional sites into the central platform in accordance with change management policies.
• Monitor portal usage and search analytics, particularly where users fail to find existing information and submit unnecessary requests and recommends improvements to government leadership in a timely manner, either in writing or in-person.
• Create and maintain documentation, including system diagrams, governance workflow procedures, and user guidance for navigating the central landing page and knowledge base.
• Ensure compliance with enterprise cybersecurity policies, federal IT standards, and agency/OCIO-specific requirements.
• Collaborate with division stakeholders, governance boards, and security teams to ensure the central portal accurately reflects and consolidates existing services.

What matters to you matters to us.

Fusion Technology values its employees and works hard to ensure proper care for them and their families. We desire to compensate employees in a competitive, motivational, fair, and equitable way with other employers in the marketplace. Salary is only one component of employee compensation but an integral part of recruiting and retaining qualified employees. However, at Fusion Technology, we take a comprehensive approach and consider each employee's needs to tailor a compensation plan that provides financial security and peace of mind. Our competitive package includes a best-in-class matching 401K program, a comprehensive healthcare plan through Cigna, a competitive employer contribution to a health savings account, vision and dental plans, life insurance, short- and long-term disability, and personal leave, in addition to paid certifications and training.

Fusion Technology LLC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.