Tech Support Analyst

Fusion HCR is Hiring! Role: Tech Support Analyst Location: Atlanta, Georgia Work Arrangement: On-site Employment Type: Full-time

Ready to be the person everyone calls when technology stops cooperating? We’re looking for a hands-on IT Support Analyst for a preferred client who enjoys solving problems, working directly with users, and taking ownership of issues from initial ticket through resolution. This is a 100% onsite role with a strong focus on high-touch support, including assistance for executives and senior leadership.

What You’ll Do

• Handle IT support calls, tickets, troubleshooting, and escalations.
• Provide onsite support and assist with employee onboarding.
• Troubleshoot PCs, software, hardware, network, connectivity, security, and access issues.
• Support Windows, macOS, Microsoft 365, Active Directory, mobile devices, and AV equipment.
• Assist with asset management, deployments, and special IT projects.
• Provide professional, responsive support to users at all levels.

What We’re Looking For

• 5+ years of IT support experience, preferably in an enterprise environment.
• Strong Windows and macOS troubleshooting skills.
• Experience with Microsoft 365 and basic networking/security concepts.
• Strong communication and customer-service skills.
• Experience with tools such as ServiceNow, Active Directory, SCCM, Intune, Teams, SharePoint, Power Platform, Dynamics 365, Fortinet, or VoIP is a plus.
• A+, Network+, Security+, MS-900, or similar certifications are a plus.

Why Join Us

• Help support technology operations for a company serving the industrial marketplace through more than 550 North American locations.
• Work alongside a North American IT Support team of more than 20 people and an extended internal IT organization of more than 300.
• Gain broad exposure to enterprise IT support across devices, software, networks, security, onboarding, and emerging technology.
• Provide high-visibility, direct service to employees, executives, and board members at Motion’s Atlanta office.
• Take on varied responsibilities spanning troubleshooting, special projects, asset management, and on-site technical support.