Network Engineer - Voice

Fusion HCR is Hiring!

Role: Network Engineer - Voice Location: Birmingham, Alabama Work Arrangement: Hybrid Employment Type: Full-time Industry: Automation machinery manufacturing

This role supports voice and data communications across a multi-location enterprise. The Network Engineer - Voice will design, implement, and troubleshoot communications systems, with a primary focus on enterprise voice platforms and cloud-based collaboration. The position also contributes to network architecture, capacity management, monitoring, and operational stability. The successful candidate will work with corporate teams, the network operations center, vendors, and support teams on network services and enterprise projects. The role involves minimal travel and is based in a hybrid work arrangement.

Position Overview

Fusion HCR is seeking a Network Engineer - Voice to advance and support enterprise voice and data communications. The position’s primary purpose is to design, implement, and troubleshoot communications systems across company locations, with particular emphasis on enterprise VoIP and cloud-based collaboration environments. The engineer will contribute to voice modernization, including platforms such as Cisco voice systems and Microsoft Teams voice, as well as comparable solutions. In addition to voice engineering, the role provides network architecture and integration support to internal departments and systems. Responsibilities span third-level problem resolution, voice quality monitoring, network planning, configuration and change management, and disaster recovery documentation. The engineer will collaborate with corporate teams and external support partners to maintain a stable, secure network environment.

Key Responsibilities

• Design and implement the enterprise voice modernization strategy.
• Monitor voice network performance and report on quality of service (QoS).
• Provide third-level network support and resolve complex voice and data issues.
• Plan, design, and implement network architecture across relevant environments.
• Collaborate with corporate teams on enterprise-level projects and system integrations.
• Manage voice communication capacity and support large-scale hybrid voice deployments.
• Maintain WAN and LAN documentation and business recovery procedures.
• Coordinate change management, software updates, and configuration management.
• Evaluate and recommend networking hardware and software for data center and branch environments.
• Operate and maintain network management platforms.
• Work professionally with the network operations center, operations teams, vendors, and support teams to maintain network stability.
• Apply security-conscious design practices to network solutions.

Required Qualifications

• High school diploma or equivalent; a college degree is preferred.
• At least five years of experience planning, implementing, and maintaining critical environments.
• Five to seven years of networking experience with wide and local area technologies, protocols, and related hardware, including platforms such as Cisco, Arista, or Fortinet.
• Experience with enterprise voice systems, including Cisco CUCM, UCCX, Teams voice, D365 voice, or cloud-based collaboration systems.
• Experience with VoIP systems and migrations to cloud-based collaboration.
• Extensive experience with QoS, packet analysis, and large-scale hybrid voice deployments.
• Familiarity with SD-WAN, VPN, basic firewall technologies, and routing and switching for data center, cloud, branch, and internet connectivity.
• Experience using enterprise network management tools such as PRTG or NetFlow.
• Experience implementing network disaster recovery.
• Strong written and verbal communication skills and the ability to contribute to a high-performing engineering team.

Why Join Us

• Lead and contribute to voice modernization across an enterprise environment.
• Work with enterprise VoIP systems and cloud-based collaboration technologies.
• Take on a broad technical scope spanning voice, network architecture, monitoring, and recovery planning.
• Collaborate with corporate teams on enterprise-level projects and system integrations.
• Join a high-functioning engineering team focused on maintaining a stable, secure network environment.
• Work in a hybrid arrangement with minimal travel.