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Added 1 min ago
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Supply Chain Operations-Senior Supply Demand Planner 3
Oracle
Jefferson City, MO
- $91,400 to $187,000 USD / year
An ideal candidate possesses deep experience in developing data analytics, creating scenario analysis, and partnering with supply management functions. The Principal Demand Planner…
Added 5 mins ago
Associate Director, Compliance Operations Metrics & Analytics
JANSSEN SUPPLY GROUP, LLC. Legal Entity
Raritan, NJ · Horsham, PA · New Brunswick, NJ · Titusville, NJ
…enabling proactive compliance. Accountable for providing advanced data analytics, reporting, artificial intelligence enablement, and project management support to the IMRC organization and…
Added 6 mins ago
Senior Director of Programs
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United States
…roadmap. The portfolio includes digital-thread capabilities, data and analytics, artificial intelligence, digital business tools, software development, infrastructure, cybersecurity, and…
Added 9 mins ago
Principal Solutions Architect - ICX
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+ Design graph-based semantic data models that support enterprise intelligence, AI reasoning, contextual awareness, and relationship analytics.
Added 11 mins ago
GI
Business Analytics Consultant
Guidehouse Inc.
WA
- $74,000 to $124,000 USD / year
Guidehouse is seeking a Data Analytics Consultant to support Homeland Security and Federal Law Enforcement clients in improving mission operations, enhancing organizational effectiveness,…
Added 11 mins ago
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State and Local Government Director
Guidehouse Inc.
CA
- $197,000 to $328,000 USD / year
Provide strategic direction and oversight for initiatives such as technology modernization, systems implementation, digital transformation, data and analytics, and enterprise platforms
Added 11 mins ago
Senior IFM Director, Americas
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NY
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Added 11 mins ago
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Saint Louis, MO
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Added 11 mins ago
Profitability & Costing Senior Consultant
Deloitte
Kansas City, MO
…strategic value through financial planning, forecasting, and analytics capabilities. By leveraging next-gen processes, scalable data platforms, and AI, our team delivers accurate, timely,…
Added 15 mins ago
Staff Analyst, Ops Ecosystem Analytics
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United States
You own the data foundation behind how CX Operations understands its performance and how it connects to the broader Fanatics ecosystem. As the Staff Analyst for Ops Ecosystem Analytics, you…
Added 18 mins ago
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Added 18 mins ago
Finance Analytics & AI Senior Consultant
Deloitte
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Added 18 mins ago
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Saint Louis, MO
…strategic value through financial planning, forecasting, and analytics capabilities. By leveraging next-gen processes, scalable data platforms, and AI, our team delivers accurate, timely,…
Added 18 mins ago
Finance Analytics & AI Manager
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…strategic value through financial planning, forecasting, and analytics capabilities. By leveraging next-gen processes, scalable data platforms, and AI, our team delivers accurate, timely,…
Added 18 mins ago
Snowflake Finance Data & AI Architect Manager
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Added 18 mins ago
Snowflake Finance Data & AI Architect Manager
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Added 19 mins ago
Community & Advocacy Manager
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+ Experience in SaaS, technology, data and analytics, construction, or another complex B2B environment is helpful, but curiosity and the ability to learn quickly matter more
Added 21 mins ago
Financial Intelligence Analyst
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As a Financial Intelligence Analyst on our team, you will leverage your understanding of international money laundering, threat finance, sanctions evasion, corruption and kleptocracy, and…
Added 21 mins ago
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Customer Experience & Service Transformation Management Advisory Consultant
Accenture
Saint Louis, MO
- $70,350 to $205,800 USD / year
…through the unlimited potential of imagination, technology and intelligence. Visit us at:…
Added 21 mins ago
Client Success Manager
Fusable
Remote, United States
Fusable's Risk Intelligence division is seeking a highly motivated and customer-centric Client Success Manager (CSM) to drive customer value, retention, and growth across our portfolio of…
Added 23 mins ago
Marketing & Operations Manager
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United States
…development. You will drive Marketing & Communications, Sales Operations, Boutique Management, and Retailer Go-to-Market initiatives across Latin America, strengthening brand desirability,…
Added 25 mins ago
Operational Technology Engineer
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Shepherdsville, KY
· Lead Industry 4.0 and smart manufacturing initiatives by integrating connected factory technologies, production data systems, real-time analytics, and predictive maintenance solutions to…
Added 28 mins ago
Senior Safety Manager
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Added 30 mins ago
Senior Vice President, Director of Performance Measurement & Infrastructure
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Clayton, MO
In this role, you will lead the strategic expansion of our intelligence offerings, establish practice-wide data governance, and cultivate high-level relationships across Fortune 50 client…
Added 31 mins ago
A
Customer Experience & Service Transformation Management Advisory Consultant
Accenture
Saint Louis, MO
- $70,350 to $205,800 USD / year
…through the unlimited potential of imagination, technology and intelligence. Visit us at:…

Fusable

Client Success Manager

Remote, United States

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Job details

Experience: 5+ years of experience in Customer Success, Account Management, Insurance Technology, Risk Solutions, Data Services, or related customer-facing roles.
Posting language: English
Posted: Nov 5, 2026

Original job description

Who We Are:

Fusable is a leader in data-driven solutions for the trucking, agriculture, and construction industries. We’re passionate about valuing our associates for their unique skills, ideas, and backgrounds, and we’re committed to building an inclusive, innovative workplace where everyone can thrive.

A Day in the Life of a Client Success Manager:

Fusable's Risk Intelligence division is seeking a highly motivated and customer-centric Client Success Manager (CSM) to drive customer value, retention, and growth across our portfolio of risk intelligence solutions. This role is responsible for managing the entire post-sale customer lifecycle, ensuring clients achieve measurable business outcomes while maximizing adoption of our market-leading SaaS and Data-as-a-Service (DaaS) offerings.

As a trusted advisor, you will develop deep relationships with key stakeholders, understand their strategic initiatives, and proactively guide them toward achieving operational, underwriting, risk management, and profitability goals. You will serve as the primary advocate for your customers while partnering closely with Sales, Product, Data, Marketing, and Support teams to deliver exceptional customer experience and long-term value.

The ideal candidate possesses a strong understanding of commercial insurance, transportation risk management, and data-driven decision-making, with a demonstrated track record of driving customer engagement, retention, and expansion in a consultative environment.

With a commitment to innovation and customer success, Fusable delivers trusted intelligence through industry-leading brands including Central Analysis Bureau (CAB), Price Digests, EquipmentWatch, EDA, Iron Solutions, and RigDig BI.

What You Will Do

Customer Success & Relationship Management

Own and manage a portfolio of Enterprise customer accounts throughout the post-sale lifecycle, driving adoption, engagement, retention, and revenue growth.
Develop and execute customer success plans aligned with client business objectives, success metrics, and desired outcomes.
Establish trusted advisor relationships with executive sponsors, business leaders, and operational stakeholders across customer organizations.
Conduct regular business reviews, success reviews, and strategic planning sessions that demonstrate measurable value and ROI.

Retention & Growth

Identify risks to customer health, adoption, satisfaction, and renewal outcomes; proactively develop and execute mitigation strategies.
Collaborate with Account Executives to identify expansion opportunities, including up-sell, cross-sell, and account growth initiatives.
Support contract renewals by demonstrating product value, adoption metrics, business impact, and customer success achievements.
Maintain a strong understanding of customer priorities, industry trends, and competitive solutions to drive consultative discussions.

Customer Enablement & Adoption

Lead onboarding, implementation support, user training, and ongoing enablement programs to accelerate customer time-to-value.
Develop adoption strategies that increase utilization of CAB and Fusable solutions across customer organizations.
Serve as a subject matter expert on Fusable's Risk Intelligence products, data assets, and industry applications.
Partner with customers to identify and promote best practices that maximize product effectiveness and business outcomes.

Voice of Customer & Cross-Functional Collaboration

Capture and communicate Voice of Customer (VOC) insights related to product functionality, user experience, market needs, and emerging opportunities.
Collaborate with Product, Data, Marketing, and Support teams to advocate for customer needs and improve overall customer experience.
Provide customer feedback and market intelligence that helps influence product strategy, roadmap development, and go-to-market initiatives.

Operational Excellence

Maintain accurate account health metrics, customer engagement activities, renewal timelines, and success plans within Salesforce and other business systems.
Monitor customer health indicators, usage trends, satisfaction scores, and retention metrics to proactively identify opportunities and risks.
Utilize customer success tools and analytics to drive data-informed decision making and customer engagement strategies.

What You Need

Experience

5+ years of experience in Customer Success, Account Management, Insurance Technology, Risk Solutions, Data Services, or related customer-facing roles.
Proven success managing strategic customer relationships and driving retention, renewals, and revenue expansion.
Experience supporting SaaS, DaaS, analytics, or subscription-based solutions preferred.

Industry Knowledge

Strong knowledge of Commercial Auto Property & Casualty Insurance, Transportation, Risk Management, Underwriting, Safety, or related industries.
Understanding of insurance profitability drivers, risk assessment, claims management, loss control, and regulatory considerations is highly desirable.
Familiarity with transportation data, fleet operations, telematics, compliance, safety programs, or commercial underwriting workflows is a plus.

Customer Success Competencies

Demonstrated ability to drive measurable customer outcomes, including increased adoption, retention, satisfaction, and business value realization.
Strong consultative and analytical skills, with the ability to identify customer challenges and recommend strategic solutions.
Proven ability to influence and build credibility with stakeholders at all organizational levels, including executive leadership.

Skills & Qualifications

Exceptional communication, presentation, and executive-level relationship management skills.
Strong business acumen and ability to translate complex data and analytics into actionable customer insights.
Excellent organizational, project management, and prioritization skills.
Customer-first mindset with a proactive and solution-oriented approach.
Ability to thrive in a fast-paced, collaborative environment while effectively managing multiple priorities.
Experience using Salesforce, Gainsight, HubSpot, or similar CRM and customer success platforms preferred.
Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Teams.
Bachelor's degree in Business, Insurance, Risk Management, Marketing, Communications, or a related field; equivalent experience will be considered.

Success Measures

In this role, success will be measured by:

Gross and net customer retention performance
Renewal rate achievement
Product adoption and utilization growth
Customer health and satisfaction metrics
Expansion pipeline generation and influenced revenue
Achievement of customer business outcomes and ROI
Executive stakeholder engagement and advocacy

The Perks of Working at Fusable

We believe in investing in our people and creating an environment where team members can thrive professionally and personally. Fusable offers a comprehensive benefits package for eligible employees, which may include medical, dental, vision, life, and disability insurance; a 401(k) retirement savings plan; paid time off; paid holidays; and other wellness-focused benefits. Specific offerings are subject to eligibility requirements and plan terms.

Every Team Member Enjoys

Flexible work schedules
Remote-first work environment
Generous Paid Time Off (PTO)
13 Company-Paid Holidays
Physical fitness reimbursement
Professional development opportunities
Casual work environment
Employee discounts on travel, dining, and entertainment
Collaborative and mission-driven culture focused on innovation and customer success

Location:

This position is open only to candidates who reside in and will perform work from one of the following states: Alabama, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Missouri, Nebraska, North Carolina, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, West Virginia, Wisconsin, or Wyoming.

Applicants residing in or seeking to work from any other state are not eligible for consideration for this position at this time.

Equal Employment Opportunity

Fusable is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

Disclaimer:

Fusable is committed to equitable compensation practices and complies with all applicable local, state, and federal regulations. For jurisdictions that require pay scale disclosure, a general compensation range may be provided during the initial stages of the interview process. Final compensation will be based on multiple factors including experience, skills, certifications, and overall fit for the role.

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