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Added 18 mins ago
TM
Regional Account Manager
Tarbell Management Group
Remote, United States
- From $110,000 USD / year
Location: Remote | PHX, Las Vegas, Albuquerque area
Added 28 mins ago
EG
Sr Technical Project/Program Manager
Eliassen Group
Montpelier, VT
- $48 to $53 USD / hour
Our client seeks a Sr Technical Project/Program Manager to lead a complex, multi-year Workday migration for affiliates covering benefits, payroll, learning, recruiting, HR, and finance. The…
Added 28 mins ago
EG
Operations - Process Manager - Sr
Eliassen Group
Montpelier, VT
- $55 to $65 USD / hour
Our client seeks a senior process manager to lead Script Governance to ensure Intent = Execution for internal and legacy backbook scripts from a recent acquisition. The role will coordinate…
Added 34 mins ago
Senior Implementation Project Manager (New York, San Francisco, Chicago)
Kalepa
NY
Kalepa is looking for an experienced Enterprise SaaS/AI Implementation Project Manager to help build the Global Project Management practice at Kalepa. The Implementation Project Manager…
Added 34 mins ago
Enterprise Client Success Manager (New York, San Francisco, Chicago)
Kalepa
NY
…what is familiar and question assumptions that limit possible solutions. We test our reasoning against reality and address root causes with approaches that scale without unnecessary…
Added 39 mins ago
Manager, Partnership Management
Pearson
Trenton, NJ
The Manager, Partner Success leads a team of Partner Success professionals responsible for supporting state, district, and school partners throughout the assessment lifecycle while ensuring…
Added 47 mins ago
CA
ECM Lead Care Coordinator
Community Action Partnership of Orange County
Orange, CA
- $27 to $30 USD / hour
…Coordinator’s time split between the Office, time in the Field, and Remote work. The exact split may fluctuate from week to week and the Lead Care Coordinator is expected to exercise…
Added 52 mins ago
G
Regional Ag Loan Account Manager
GPAC
Brookings, SD
- $85,000 to $155,000 USD / year
…United States since 1990. We are extremely competitive and client-focused, and we realize that our value is in our ability to deliver the right solutions at the right…
Added 52 mins ago
G
Regional Ag Loan Account Manager
GPAC
Mitchell, SD
- $85,000 to $155,000 USD / year
…United States since 1990. We are extremely competitive and client-focused, and we realize that our value is in our ability to deliver the right solutions at the right…
Added 53 mins ago
G
Regional Ag Loan Account Manager
GPAC
Watertown, SD
- $85,000 to $155,000 USD / year
…United States since 1990. We are extremely competitive and client-focused, and we realize that our value is in our ability to deliver the right solutions at the right…
Added 53 mins ago
G
Regional Ag Lending Relationship Manager
GPAC
Goldsboro, NC
- $85,000 to $155,000 USD / year
…United States since 1990. We are extremely competitive and client-focused, and we realize that our value is in our ability to deliver the right solutions at the right…
Added 53 mins ago
G
Regional Ag Lending Relationship Manager
GPAC
Wilson, NC
- $85,000 to $155,000 USD / year
…United States since 1990. We are extremely competitive and client-focused, and we realize that our value is in our ability to deliver the right solutions at the right…
Added 1 hour ago
EG
Sr Technical Project/Program Manager
Eliassen Group
Santa Fe, NM
- $48 to $53 USD / hour
Our client seeks a Sr Technical Project/Program Manager to lead a complex, multi-year Workday migration for affiliates covering benefits, payroll, learning, recruiting, HR, and finance. The…
Added 1 hour ago
EG
Operations - Process Manager - Sr
Eliassen Group
Santa Fe, NM
- $55 to $65 USD / hour
Our client seeks a senior process manager to lead Script Governance to ensure Intent = Execution for internal and legacy backbook scripts from a recent acquisition. The role will coordinate…
Added 1 hour ago
HT
Fleet Parts Sales Manager
HUNTER TRUCK SALES & SERVICE LLC
Clarksburg, NJ · Scranton, PA · Wheeling, WV · Pittsburgh, PA · Uniontown, PA · Eau Claire, PA · Butler, PA · Clearfield, PA · Allentown, PA · Lancaster, PA · Pennsville, NJ
- $95,000 to $125,000 USD / year
The Fleet Parts Sales Manager will be responsible for driving growth in parts and service sales among National Fleet Accounts and targeted large fleet customers. This role will collaborate…
Added 1 hour ago
Service Desk Administrator
Akima, LLC
Shaw Air Force Base, SC
This is a full-time on-site position. No remote or hybrid work schedule available. To join our team of outstanding professionals, apply today!
Added 1 hour ago
EG
Operations - Process Manager - Sr
Eliassen Group
Des Moines, IA
- $55 to $65 USD / hour
Our client seeks a senior process manager to lead Script Governance to ensure Intent = Execution for internal and legacy backbook scripts from a recent acquisition. The role will coordinate…
Added 1 hour ago
EG
Sr Technical Project/Program Manager
Eliassen Group
Des Moines, IA
- $48 to $53 USD / hour
Our client seeks a Sr Technical Project/Program Manager to lead a complex, multi-year Workday migration for affiliates covering benefits, payroll, learning, recruiting, HR, and finance. The…
Added 1 hour ago
Senior Cost Manager / Quantity Surveyor - Data Center Construction
Turner & Townsend
Remote, United States
Turner & Townsend is seeking an experienced Senior Cost Manager / Quantity Surveyor to support a large-scale, mission-critical data center program as the primary client-facing cost…
Added 1 hour ago
CH
Data Analyst
Cayuse Holdings
Raleigh, NC
- $100,000 to $110,000 USD / year
Design and implement data pipelines, ETL processes, and database structures to automate and scale data analysis solutions for client needs.
Added 1 hour ago
A
Senior Clinical Project Manager
Actalent
Raleigh, NC
- $147,300 to $200,000 USD / year
The Senior Project Manager plans, directs, coordinates, and delivers all activities for designated clinical study projects to ensure that objectives of quality, scope, cost, and time are…
Added 1 hour ago
EG
Operations - Process Manager - Sr
Eliassen Group
Raleigh, NC
- $55 to $65 USD / hour
Our client seeks a senior process manager to lead Script Governance to ensure Intent = Execution for internal and legacy backbook scripts from a recent acquisition. The role will coordinate…
Added 1 hour ago
EG
Sr Technical Project/Program Manager
Eliassen Group
Raleigh, NC
- $48 to $53 USD / hour
Our client seeks a Sr Technical Project/Program Manager to lead a complex, multi-year Workday migration for affiliates covering benefits, payroll, learning, recruiting, HR, and finance. The…
Added 1 hour ago
TO
Project Manager, IT Applications
Taiho Oncology, Inc.
Princeton, NJ
- $130,050 to $153,000 USD / year
…projects from planning through deployment and support. The Project Manager, IT Applications is responsible for ensuring that support processes are managed properly under the direction of…
Added 1 hour ago
Men's Department Sales Manager
Saks
New York, NY
Under the direction of the DSE, the Sales Manager plays a critical role in the achievement of the company’s objectives. They are responsible for driving sales by developing the clienteling,…

Fusable

Client Success Manager

Remote, United States

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Job details

Experience: 5+ years of experience in Customer Success, Account Management, Insurance Technology, Risk Solutions, Data Services, or related customer-facing roles.
Posting language: English
Posted: Nov 5, 2026

Original job description

Who We Are:

Fusable is a leader in data-driven solutions for the trucking, agriculture, and construction industries. We’re passionate about valuing our associates for their unique skills, ideas, and backgrounds, and we’re committed to building an inclusive, innovative workplace where everyone can thrive.

A Day in the Life of a Client Success Manager:

Fusable's Risk Intelligence division is seeking a highly motivated and customer-centric Client Success Manager (CSM) to drive customer value, retention, and growth across our portfolio of risk intelligence solutions. This role is responsible for managing the entire post-sale customer lifecycle, ensuring clients achieve measurable business outcomes while maximizing adoption of our market-leading SaaS and Data-as-a-Service (DaaS) offerings.

As a trusted advisor, you will develop deep relationships with key stakeholders, understand their strategic initiatives, and proactively guide them toward achieving operational, underwriting, risk management, and profitability goals. You will serve as the primary advocate for your customers while partnering closely with Sales, Product, Data, Marketing, and Support teams to deliver exceptional customer experience and long-term value.

The ideal candidate possesses a strong understanding of commercial insurance, transportation risk management, and data-driven decision-making, with a demonstrated track record of driving customer engagement, retention, and expansion in a consultative environment.

With a commitment to innovation and customer success, Fusable delivers trusted intelligence through industry-leading brands including Central Analysis Bureau (CAB), Price Digests, EquipmentWatch, EDA, Iron Solutions, and RigDig BI.

What You Will Do

Customer Success & Relationship Management

Own and manage a portfolio of Enterprise customer accounts throughout the post-sale lifecycle, driving adoption, engagement, retention, and revenue growth.
Develop and execute customer success plans aligned with client business objectives, success metrics, and desired outcomes.
Establish trusted advisor relationships with executive sponsors, business leaders, and operational stakeholders across customer organizations.
Conduct regular business reviews, success reviews, and strategic planning sessions that demonstrate measurable value and ROI.

Retention & Growth

Identify risks to customer health, adoption, satisfaction, and renewal outcomes; proactively develop and execute mitigation strategies.
Collaborate with Account Executives to identify expansion opportunities, including up-sell, cross-sell, and account growth initiatives.
Support contract renewals by demonstrating product value, adoption metrics, business impact, and customer success achievements.
Maintain a strong understanding of customer priorities, industry trends, and competitive solutions to drive consultative discussions.

Customer Enablement & Adoption

Lead onboarding, implementation support, user training, and ongoing enablement programs to accelerate customer time-to-value.
Develop adoption strategies that increase utilization of CAB and Fusable solutions across customer organizations.
Serve as a subject matter expert on Fusable's Risk Intelligence products, data assets, and industry applications.
Partner with customers to identify and promote best practices that maximize product effectiveness and business outcomes.

Voice of Customer & Cross-Functional Collaboration

Capture and communicate Voice of Customer (VOC) insights related to product functionality, user experience, market needs, and emerging opportunities.
Collaborate with Product, Data, Marketing, and Support teams to advocate for customer needs and improve overall customer experience.
Provide customer feedback and market intelligence that helps influence product strategy, roadmap development, and go-to-market initiatives.

Operational Excellence

Maintain accurate account health metrics, customer engagement activities, renewal timelines, and success plans within Salesforce and other business systems.
Monitor customer health indicators, usage trends, satisfaction scores, and retention metrics to proactively identify opportunities and risks.
Utilize customer success tools and analytics to drive data-informed decision making and customer engagement strategies.

What You Need

Experience

5+ years of experience in Customer Success, Account Management, Insurance Technology, Risk Solutions, Data Services, or related customer-facing roles.
Proven success managing strategic customer relationships and driving retention, renewals, and revenue expansion.
Experience supporting SaaS, DaaS, analytics, or subscription-based solutions preferred.

Industry Knowledge

Strong knowledge of Commercial Auto Property & Casualty Insurance, Transportation, Risk Management, Underwriting, Safety, or related industries.
Understanding of insurance profitability drivers, risk assessment, claims management, loss control, and regulatory considerations is highly desirable.
Familiarity with transportation data, fleet operations, telematics, compliance, safety programs, or commercial underwriting workflows is a plus.

Customer Success Competencies

Demonstrated ability to drive measurable customer outcomes, including increased adoption, retention, satisfaction, and business value realization.
Strong consultative and analytical skills, with the ability to identify customer challenges and recommend strategic solutions.
Proven ability to influence and build credibility with stakeholders at all organizational levels, including executive leadership.

Skills & Qualifications

Exceptional communication, presentation, and executive-level relationship management skills.
Strong business acumen and ability to translate complex data and analytics into actionable customer insights.
Excellent organizational, project management, and prioritization skills.
Customer-first mindset with a proactive and solution-oriented approach.
Ability to thrive in a fast-paced, collaborative environment while effectively managing multiple priorities.
Experience using Salesforce, Gainsight, HubSpot, or similar CRM and customer success platforms preferred.
Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Teams.
Bachelor's degree in Business, Insurance, Risk Management, Marketing, Communications, or a related field; equivalent experience will be considered.

Success Measures

In this role, success will be measured by:

Gross and net customer retention performance
Renewal rate achievement
Product adoption and utilization growth
Customer health and satisfaction metrics
Expansion pipeline generation and influenced revenue
Achievement of customer business outcomes and ROI
Executive stakeholder engagement and advocacy

The Perks of Working at Fusable

We believe in investing in our people and creating an environment where team members can thrive professionally and personally. Fusable offers a comprehensive benefits package for eligible employees, which may include medical, dental, vision, life, and disability insurance; a 401(k) retirement savings plan; paid time off; paid holidays; and other wellness-focused benefits. Specific offerings are subject to eligibility requirements and plan terms.

Every Team Member Enjoys

Flexible work schedules
Remote-first work environment
Generous Paid Time Off (PTO)
13 Company-Paid Holidays
Physical fitness reimbursement
Professional development opportunities
Casual work environment
Employee discounts on travel, dining, and entertainment
Collaborative and mission-driven culture focused on innovation and customer success

Location:

This position is open only to candidates who reside in and will perform work from one of the following states: Alabama, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Missouri, Nebraska, North Carolina, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, West Virginia, Wisconsin, or Wyoming.

Applicants residing in or seeking to work from any other state are not eligible for consideration for this position at this time.

Equal Employment Opportunity

Fusable is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

Disclaimer:

Fusable is committed to equitable compensation practices and complies with all applicable local, state, and federal regulations. For jurisdictions that require pay scale disclosure, a general compensation range may be provided during the initial stages of the interview process. Final compensation will be based on multiple factors including experience, skills, certifications, and overall fit for the role.

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