This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2612138
We are seeking a friendly, dependable, and professionalReceptionistto be the first point of contact for our insurance office in Bellevue, Idaho. This position will provide excellent customer service to clients in person and over the phone while supporting our insurance team with day-to-day administrative tasks.
The ideal candidate is organized, personable, detail-oriented, comfortable working with the public, and able to handle confidential information with professionalism. Previous insurance experience is helpful butnot required; we are willing to train the right person.
Key Responsibilities
- Greet clients and visitors in a friendly and professional manner.
- Answer and direct incoming phone calls and take accurate messages.
- Assist clients with general questions and direct insurance-specific questions to the appropriate team member.
- Schedule appointments and maintain calendars.
- Receive, sort, and distribute mail and other office correspondence.
- Assist with scanning, filing, copying, data entry, and other administrative duties.
- Maintain accurate client records and office documentation.
- Assist the insurance team with basic administrative tasks and follow-up.
- Communicate with clients by phone, email, and in person in a professional and courteous manner.
- Take payments or assist clients with payment-related questions as directed by the insurance team.
- Help keep the reception area and office organized and welcoming.
- Protect client privacy and maintain confidentiality of personal and insurance information.
- Learn and use agency software, phone systems, and other office technology.
- Follow established office procedures and assist team members as needed.
- Provide a positive client experience from the first point of contact through the client\'s visit or call.
Qualifications
- High school diploma or equivalent preferred.
- Previous receptionist, customer service, office administration, or insurance experience preferred.
- Excellent communication and interpersonal skills.
- Professional, friendly, and approachable demeanor.
- Strong attention to detail and organizational skills.
- Ability to handle multiple tasks and prioritize work.
- Comfortable answering phones and interacting with clients.
- Basic computer skills, including email, internet, and Microsoft Office or similar programs.
- Ability to learn new software and insurance-office procedures.
- Ability to maintain confidentiality and handle sensitive client information appropriately.
- Reliable, punctual, and willing to work as part of a team.
Preferred Qualities
We are looking for someone who is:
- Friendly and welcoming
- Dependable and punctual
- Organized and detail-oriented
- A strong communicator
- Patient and professional with clients
- Comfortable asking questions and learning
- Able to work independently while also supporting the team
- Positive and willing to help wherever needed