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Added 9 mins ago
Mobile App Developer and Tech Lead – Android/Kotlin/Kotlin Multi-platform
Stellantis
Auburn Hills, MI
Design and develop mobile applications for connected vehicles, focusing on user interface (UI) and user experience (UX) design principles.
Added 9 mins ago
Lead Director Product Membership
Oak Street Health MSO LLC
Remote, United States
Talent Growth & Strategic Capabilities: Upskill and empower the domain product team in modern health-tech methodologies - including CRM/Epic product design, patient journey mapping, and…
Added 13 mins ago
Senior Software Engineer
BN, an Augeo company
Rochester, NY
Since 2006, BN (an Augeo company since our acquisition in 2023) has been a leader in social media tech innovation and media excellence. BN's mission is to provide cutting-edge social…
Added 13 mins ago
Software Engineer
BN, an Augeo company
Rochester, NY
Since 2006, BN (an Augeo company since our acquisition in 2023) has been a leader in social media tech innovation and media excellence. BN's mission is to provide cutting-edge social…
Added 21 mins ago
Director, Applied AI Product Manager
BNY
New York, NY · NY
…enterprise functions. You will lead cross-functional teams to design, build, and scale agentic and intelligent automation solutions that reduce risk, improve operational efficiency, and…
Added 24 mins ago
Construction Program Manager
Calyx Living
Raleigh, NC
Manage pre-development activities related to site viability and design including test fit, geo-tech, survey, utility, fire department and building department due diligence.
Added 25 mins ago
IT Undergraduate Student
WEX
ME
Develop and deploy AI/ML models: Design, implement, and evaluate machine learning models, applying advanced techniques to solve complex problems in a fast-paced tech landscape.
Added 30 mins ago
VP Customer Experience
Fullscript
Remote, United States
Design experiences that reduce friction, increase trust, and drive long-term retention
Added 36 mins ago
Technical Architect
Cenero Sept 2026
Malvern, PA · NY · Lebanon, NJ · Columbia, MD · Charlotte, NC
The Technical Architect owns the design of solutions that span multiple products, teams, and systems across Cenero's software portfolio. This portfolio includes internal and client-facing…
Added 37 mins ago
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Senior Instrumentation Designer
Insight Global
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Our EPC customer is currently seeking a Senior Instrument Design Specialist to join our team in our Houston Automation Tech Center. The Senior Instrument Design Specialist will perform,…
Added 37 mins ago
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Electrical Designer
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- From $65 USD / hour
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Added 41 mins ago
UX Engineer, Search Design System
Google
Mountain View, CA · New York, NY · San Francisco, CA
8 years of experience in a technical, UX, or design setting, or a related experience.
Added 41 mins ago
Relay Apprentice
Entergy
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Makes special tests as directed in connection with operation, maintenance and design of all types of electrical equipment and systems associated with substations and system protection
Added 49 mins ago
PI
Senior Principal Machine Learning Scientist
Pfizer Inc
WA · CA · MA · CT · NY
- $139,100 to $231,900 USD / year
…immunology/inflammation, internal medicine, vaccines and beyond. You’ll design for…
Added 53 mins ago
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Engineering Lead, US
Parallel
NY
- $200,000 to $300,000 USD / year
- 4 to 8 years in software engineering, including at least 2 years leading a small team or as tech lead.
Added 59 mins ago
Technical Manager - Software Engineering
L3Harris
Rochester, NY
The Technical Manager - Software Engineering leads and directs a team 15-25 software engineers of various levels of experience to develop complex engineering solutions. Must possess…
Added 59 mins ago
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Director - Technologies
American Express
New York, NY
- $144,250 to $256,250 USD / year
As part of our diverse tech team, you can architect, code, and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers…
Added 59 mins ago
Senior Manager, Product Management - Enterprise Services Risk
Capital One
New York, NY
Work closely with Product, Tech, Design, and users to identify, prioritize, and deliver product enhancements and new features
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Principal AI Scientist, Telco Tech, AWS Industries
Amazon
New York, NY
Lead end-to-end research and development of AI models for telecommunications networks - from architecture design, training methodology, and evaluation through optimization and production…
Added 59 mins ago
Principal, Product Manager-Tech , eShop
Amazon
New York, NY
We are seeking a Principal Product Manager-Tech to own the Content Freshness workstream - responsible for ensuring premium product pages, brand stores, and customer experience surfaces are…
Added 59 mins ago
Research Engineer , Quick Science
Amazon
New York, NY
Experience as a mentor, tech lead or leading an engineering team
Added 59 mins ago
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Senior Data Engineer - Amex Ads, Offers, and Dining Technology
American Express
New York, NY
- $123,000 to $215,250 USD / year
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of…
Added 59 mins ago
Manager, Data Analysis, Flights - Capital One Travel
Capital One
New York, NY
Technical Acumen. Understands modern tech platforms and is credible with engineering partners with regards to data models and tracking. Has the data analysis skills (SQL, et al) to pull and…
Added 59 mins ago
Director, Project Management - Design Operations
Capital One
New York, NY
…for EPS.xd, this role partners directly with the VP of eData Design, serving as a trusted advisor and thought partner who will partner closely with executive leaders to drive and…
Added 59 mins ago
Event Technician Level 1 (Provisional) - Theater Operations
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…Engineer in one of the acceptable production environments (Audio Engineering, Video Engineering or Editing/Visual Design). These employees display a high level of knowledge of the technical…

Fullscript

VP Customer Experience

Remote, United States

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Job details

Experience: 10+ years in customer experience, support, or service leadership in high-growth or scaled environments
Posting language: English
Posted: Oct 19, 2026

Original job description

About Fullscript

We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care.

That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.

We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better.

This is your invitation.

Bring your ideas, your grit, and your care for people.

Join us and shape the future of care.

ABOUT THE ROLE:

We are seeking a Vice President, Customer Experience to define and lead the next generation of how customers experience our company across every touchpoint.

This role is responsible for designing and scaling a modern, AI-first customer experience that blends human expertise with intelligent automation to deliver exceptional outcomes for both practitioners and patients.

You will own the end-to-end customer support journey and build the systems, teams, and capabilities required to deliver a consistently high-quality, low-effort physical and support experience at scale.

This is a highly strategic and operational leadership role, reporting to the Chief Customer Officer, with significant influence across Product, Operations, and Technology.

What You'll Own:

End-to-End Customer Experience Strategy

• Define and evolve the holistic customer experience vision across all touchpoints

• Translate company strategy into a clear, differentiated CX approach

• Design experiences that reduce friction, increase trust, and drive long-term retention

Customer Service Experience (AI + Human)

• Lead the design of an AI-first, human-enabled support model

• Own all customer support channels (voice, chat, email, async)

• Drive improvements in customer effort (CES), resolution quality, and speed

• Build a scalable service model that balances efficiency with high-touch care

Voice of Customer (VoC) & Insights

• Own NPS, CSAT, and customer effort measurement systems

• Establish a closed-loop feedback system that drives action across the organization

• Leverage AI and analytics to identify root causes and systemic issues

• Ensure customer insights directly inform product, operations, and strategy

Organizational Design & Leadership

•

Build and lead a high-performing team across:

• Customer Experience & Journey Design

• Customer Service / Support

• VoC & Customer Insights

• Develop leaders who can operate at scale in a fast-growing environment

• Foster a culture of customer-centricity, accountability, and continuous improvement

Cross-Functional Influence

• Partner closely with Product, Engineering, and Operations to eliminate customer pain points at the source

• Influence roadmap prioritization using customer data and insights

• Ensure alignment between digital experience and human support

Metrics & Performance

•

Own and improve key experience metrics:

• NPS, CSAT, Customer Effort Score (CES)

• First contact resolution, time to resolution

• Cost to serve and support scalability

• Establish a data-driven operating cadence to track and improve performance

What You'll Bring:

Experience

• 10+ years in customer experience, support, or service leadership in high-growth or scaled environments

• Proven experience leading end-to-end CX transformation, not just support operations

• Experience implementing or scaling AI-driven customer support and automation

• Background in health tech, SaaS, marketplace, or multi-sided platforms preferred

Capabilities

• Strategic thinker who can translate vision into execution at scale

• Strong operator with experience building systems, teams, and processes

• Deep understanding of customer behavior, journey design, and service models

• Data-driven mindset with experience using metrics to drive decisions

• Ability to influence across senior leadership and drive cross-functional change

Leadership Profile

• Builder mentality who thrives in ambiguity and transformation

• High ownership and accountability

• Strong communicator, able to align diverse stakeholders

• Passion for improving customer outcomes in healthcare

Why You'll Love Fullscript:

Competitive compensation package
RRSP matching (CAD) // 401K matching (US)
Flexible PTO
Flexible benefits package and additional perks
Employee discount on Fullscript catalog of products for family & friends
Continuous learning - training budget + company-wide initiatives.
Work Where You Work Well - hybrid and remote flexibility.

Why Fullscript

Great work happens when people feel supported, trusted, and inspired. At Fullscript, we stay curious and keep finding smarter ways to make care better. We grow together, take on new challenges, and focus on impact. We put people first, work as a team, and leave egos at the door.

What to Know Before You Apply

We’re grateful for the interest in joining Fullscript. To make sure your application reaches our hiring team, please apply directly through our careers page.

A quick note: Due to the high volume of applications, we’re not able to respond to phone or email inquiries about application status. If there’s a match, our team will reach out directly.

Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request at accommodations@fullscript.com.

All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws.

We use AI tools to support parts of the hiring process, including screening and reviewing responses. Final hiring decisions are always made by people and follow all applicable privacy and employment laws in Canada and the U.S.

Learn More

www.fullscript.com

@fullscriptHQ on instagram

Let’s make healthcare whole

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