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Added 2 mins ago
SA
Sr. Director, Global People Operations
Shield AI
Seattle, WA · San Diego, CA · San Mateo, CA · Dallas, TX
- $216,000 to $380,000 USD / year
Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software,…
Added 2 mins ago
US
Senior Manager, NAM, ECommerce
United States 2 Avis Budget Car Rental LLC
United States
- $130,000 to $150,000 USD / year
…cross-functional ecosystem - partnering with Marketing, Product, Tech, Revenue Management, and Regional teams - to drive conversion, revenue, and overall digital business…
Added 3 mins ago
Director, Applied AI Product Manager
BNY
New York, NY · NY
Demonstrated ability to influence senior leadership and drive alignment across large organizations
Added 3 mins ago
DOM Medical Director, Inpatient Clinical
Brigham and Women's Hospital
Boston, MA
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Added 9 mins ago
K
Remote HAM Technical Field Implementation Specialist (VA ESOM)
Kentro
UNAVAILABLE
- $70,000 to $120,000 USD / year
…members may be asked to take on additional responsibilities in alignment with customer expectations, business needs, and Kentro’s culture of collaboration and…
Added 10 mins ago
D
Data Center Logistics Specialist III
DHL
Rosemount, MN
- $34.85 USD / hour
Ensure alignment with upstream/downstream teams (transport, tech ops, and inventory control)
Added 11 mins ago
VP Customer Experience
Fullscript
Remote, United States
Ensure alignment between digital experience and human support
Added 14 mins ago
A
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Tualatin, OR
- $21 to $23.1 USD / hour
Verify proper fit, alignment, and functionality of assembled components and subassemblies before release to the next stage.
Added 17 mins ago
Technical Architect
Cenero Sept 2026
Malvern, PA · NY · Lebanon, NJ · Columbia, MD · Charlotte, NC
Stakeholder Alignment & Cross-Team Enablement
Added 22 mins ago
Retail Scan Associate / Greenville, MS
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Added 26 mins ago
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Senior Director, AI Enablement (Eden Prairie, MN)
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Eden Prairie, MN
- $159,300 to $273,200 USD / year
Define and lead the People-side AI strategy in alignment with the broader People reimagination and AI-first HR operating model
Added 40 mins ago
Director of Residential and Online Master's Program (Hybrid)
Cornell University
ITHACA, NY
…Information Sciencecontinues to define the new frontier of tech. Across the growing areas of computer science, information science, and statistics and data science-including artificial…
Added 40 mins ago
P
Sr. Manager, Business Information Security Office
Pfizer
New York City, NY
- $139,100 to $231,900 USD / year
Added 40 mins ago
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Transit Management Analyst Series
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Added 41 mins ago
Mammo Technologist
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Added 41 mins ago
Senior Manager, Product Management - Enterprise Services Risk
Capital One
New York, NY
Work as the Product Manager for a high performing Tech team
Added 41 mins ago
Principal Brand Strategist, Amazon Ads, Amazon Ads Marketing
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Added 41 mins ago
Director, Project Management - Design Operations
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New York, NY
…with the Chief of Staff offices for both eData Product and Tech daily, helping to drive and synchronize the eData business towards achieving its goals and objectives. You will be expected…
Added 41 mins ago
Enterprise Account Executive, Carolinas
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Added 41 mins ago
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Instructional Designer (FGP) – Onsite in Manhattan
NYU Langone Medical Center
New York, NY
- $84,577.93 to $145,897.01 USD / year
…training standards and operations. This individual will ensure alignment on key areas of opportunities and operational processes, collaborating with key stakeholders, subject matter…
Added 53 mins ago
Senior Manager, Cyber Tech, Trust and Mitigation
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Added 1 hour ago
HA.MA Research Fellow 12/1
Mass General Physicians Organization
Charlestown, MA
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a…
Added 1 hour ago
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Program Director - Grid Flexibility
Kraken
New York City, NY
- $200,000 to $260,000 USD / year
- Internal Alignment & Leadership: Be the credible cross-functional operator who ensures product, engineering/tech, delivery, and customer-facing teams are perfectly aligned. While no…
Added 1 hour ago
K
Program Director - Grid Flexibility
Kraken
Remote, United States
- $200,000 to $260,000 USD / year
- Internal Alignment & Leadership: Be the credible cross-functional operator who ensures product, engineering/tech, delivery, and customer-facing teams are perfectly aligned. While no…
Added 1 hour ago
Senior Manager, Customer Success
Trimble Inc.
Westminster, CO
…engaging senior customer executives, building cross-functional alignment, and managing complex business relationships. - Strong background in core Customer Success disciplines, including…

Fullscript

VP Customer Experience

Remote, United States

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Job details

Experience: 10+ years in customer experience, support, or service leadership in high-growth or scaled environments
Posting language: English
Posted: Oct 19, 2026

Original job description

About Fullscript

We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care.

That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.

We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better.

This is your invitation.

Bring your ideas, your grit, and your care for people.

Join us and shape the future of care.

ABOUT THE ROLE:

We are seeking a Vice President, Customer Experience to define and lead the next generation of how customers experience our company across every touchpoint.

This role is responsible for designing and scaling a modern, AI-first customer experience that blends human expertise with intelligent automation to deliver exceptional outcomes for both practitioners and patients.

You will own the end-to-end customer support journey and build the systems, teams, and capabilities required to deliver a consistently high-quality, low-effort physical and support experience at scale.

This is a highly strategic and operational leadership role, reporting to the Chief Customer Officer, with significant influence across Product, Operations, and Technology.

What You'll Own:

End-to-End Customer Experience Strategy

• Define and evolve the holistic customer experience vision across all touchpoints

• Translate company strategy into a clear, differentiated CX approach

• Design experiences that reduce friction, increase trust, and drive long-term retention

Customer Service Experience (AI + Human)

• Lead the design of an AI-first, human-enabled support model

• Own all customer support channels (voice, chat, email, async)

• Drive improvements in customer effort (CES), resolution quality, and speed

• Build a scalable service model that balances efficiency with high-touch care

Voice of Customer (VoC) & Insights

• Own NPS, CSAT, and customer effort measurement systems

• Establish a closed-loop feedback system that drives action across the organization

• Leverage AI and analytics to identify root causes and systemic issues

• Ensure customer insights directly inform product, operations, and strategy

Organizational Design & Leadership

•

Build and lead a high-performing team across:

• Customer Experience & Journey Design

• Customer Service / Support

• VoC & Customer Insights

• Develop leaders who can operate at scale in a fast-growing environment

• Foster a culture of customer-centricity, accountability, and continuous improvement

Cross-Functional Influence

• Partner closely with Product, Engineering, and Operations to eliminate customer pain points at the source

• Influence roadmap prioritization using customer data and insights

• Ensure alignment between digital experience and human support

Metrics & Performance

•

Own and improve key experience metrics:

• NPS, CSAT, Customer Effort Score (CES)

• First contact resolution, time to resolution

• Cost to serve and support scalability

• Establish a data-driven operating cadence to track and improve performance

What You'll Bring:

Experience

• 10+ years in customer experience, support, or service leadership in high-growth or scaled environments

• Proven experience leading end-to-end CX transformation, not just support operations

• Experience implementing or scaling AI-driven customer support and automation

• Background in health tech, SaaS, marketplace, or multi-sided platforms preferred

Capabilities

• Strategic thinker who can translate vision into execution at scale

• Strong operator with experience building systems, teams, and processes

• Deep understanding of customer behavior, journey design, and service models

• Data-driven mindset with experience using metrics to drive decisions

• Ability to influence across senior leadership and drive cross-functional change

Leadership Profile

• Builder mentality who thrives in ambiguity and transformation

• High ownership and accountability

• Strong communicator, able to align diverse stakeholders

• Passion for improving customer outcomes in healthcare

Why You'll Love Fullscript:

Competitive compensation package
RRSP matching (CAD) // 401K matching (US)
Flexible PTO
Flexible benefits package and additional perks
Employee discount on Fullscript catalog of products for family & friends
Continuous learning - training budget + company-wide initiatives.
Work Where You Work Well - hybrid and remote flexibility.

Why Fullscript

Great work happens when people feel supported, trusted, and inspired. At Fullscript, we stay curious and keep finding smarter ways to make care better. We grow together, take on new challenges, and focus on impact. We put people first, work as a team, and leave egos at the door.

What to Know Before You Apply

We’re grateful for the interest in joining Fullscript. To make sure your application reaches our hiring team, please apply directly through our careers page.

A quick note: Due to the high volume of applications, we’re not able to respond to phone or email inquiries about application status. If there’s a match, our team will reach out directly.

Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request at accommodations@fullscript.com.

All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws.

We use AI tools to support parts of the hiring process, including screening and reviewing responses. Final hiring decisions are always made by people and follow all applicable privacy and employment laws in Canada and the U.S.

Learn More

www.fullscript.com

@fullscriptHQ on instagram

Let’s make healthcare whole

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