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Added 1 min ago
Principal Engineer Software
Northrop Grumman
Melbourne, FL · Melbourne
Collaborate with engineering and test functions to ensure quality standards are in place and followed.
Added 1 min ago
Software Engineer
Indigo Beam
Houston, TX
We are seeking a Software Engineer who blends solution architecture with a product mindset. This is someone who can lead client workstreams, shape practical architectures, and help build…
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Indigo Beam
Houston, TX
Job Category: Software Development/ Engineering
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Principal or Sr Principal Systems Engineer
Northrop Grumman
Melbourne, FL · Melbourne
The candidate must have strong written, verbal and presentation skills with proven ability to develop and maintain strong customer relationships
Added 1 min ago
Mechanical Design Engineer Level 3/4
Northrop Grumman
Annapolis, MD · Annapolis
Northrop Grumman is seeking Mechanical Design Engineer Level 3 or 4 to join our team based out of Annapolis, MD. The Marine Systems organization, part of Northrop Grumman Mission Systems,…
Added 1 min ago
Principal or Sr. Principal Mechanical Engineer
Northrop Grumman
Charlottesville, VA · Charlottesville
…are interested in expanding their horizons. The Mechanical Engineering Department is seeking a Principal Mechanical Engineer or a Senior Principal Mechanical Engineer to join our team of…
Added 1 min ago
Principal or Sr. Principal Mechanical Engineer
Northrop Grumman
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Added 1 min ago
Special Programs - Project Change Engineer - 18315
Northrop Grumman
Huntsville, AL · Huntsville
Northrop Grumman Defense has an opening for a Special Programs - Project Engineer to join our team in Huntsville, AL. Northrop Grumman supports the Air Force’s sustainment, development,…
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Principal/ Sr. Principal Engineer Mechanical
Northrop Grumman
Rolling Meadows, IL · Rolling Meadows
Strong communication skills are required for success in all phases of the role. The engineer will serve on and typically lead engineering teams, interfacing heavily with other mechanical…
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Mechanical Engineer
Northrop Grumman
Rolling Meadows, IL · Rolling Meadows
Strong communication skills are required for success in all phases of the role. The engineer will serve on multi-disciplinary engineering teams, interfacing heavily with other mechanical…
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To support accurate project costing, the Applications Engineer will collaborate with vendors, integrators, and various internal departments to develop pricing and lead-time estimates. Upon…
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JM
Project Engineer II
Johns Manville
Cleburne, TX
- $98,800 to $135,900 USD / year
…schedules, budgets and forecasts; selects materials, equipment, project resources, and contractors with and ensures all aspects of the design are reviewed technically and commercially for…
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Reliability Engineer II
Johns Manville
Cleburne, TX
- $94,100 to $129,400 USD / year
· Must have a strong level of organizational and time management skills, with the ability to effectively manage multiple projects and prioritize tasks
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Mechanical Engineer
Manpower Engineering
St. Petersburg, FL
Our client is seeking a Mechanical Engineer to support the design and development of complex electromechanical and robotic systems. This role will be responsible for mechanical design,…
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Electrical Engineer
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St. Petersburg, FL
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Lead Skyraider Systems Engineer - Lvl 5
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Project Engineer - Level 5 - Secret Cleared
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Waco, TX
- From $105 USD / hour
An employer in Waco, TX market is looking for a Project Engineer to join their team. The Project Engineer (PE) holds technical responsibility and authority for the program under the…
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Engineer IV (Principal) / Engineer III (Senior) - The Toro Company (Onsite)
The Toro Company
Bloomington, MN
- $96,900 to $139,200 USD / year
As a Senior / Principal Embedded Software Engineer, you will provide hands-on technical leadership for embedded software and telematics solutions used across Toro equipment and connected…
Added 7 mins ago
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Electrical Engineer
Actalent
Seattle, WA
- $40 to $80 USD / hour
This candidate will be responsible for overseeing designs and managing assigned project teams for their clients on Educational, Mission-Critical, Retail, Datacenter , Federal, Commercial…
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Project Engineer
Actalent
Seattle, WA
- $40 to $45 USD / hour
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Commissioning Engineer
Actalent
Seattle, WA
- $100,000 to $180,000 USD / year
This Client is seeking commissioning engineer with a mechanical background that has experience within datacenters markets and able to help carry out project assignments.
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Mechanical Engineer
Actalent
Seattle, WA
Job Title: Mechanical EngineerJob DescriptionThe Mechanical Engineer oversees mechanical designs and leads assigned project teams across a diverse portfolio of Educational,…
Added 7 mins ago
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Construction Project Manager
Actalent
Seattle, WA
- $70 to $80 USD / hour
At least 2 years of project management experience in building automation, controls, commissioning, construction, or a closely related industry OR at least 6 years of experience in a…

Closed listing

Fujifilm

Sr Tech Support Engineer MI -1 (Level 2 support for medical device software)

Hartford, CT, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Jul 15, 2026

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Original job description

Archived listing. The details below describe a past opening.

Position Overview

The Senior Technical Support Engineer, MI – I (Tier 1) provides highly visible remote technical support across our product lines for HCUS customers. This role focuses on more complex issue and is the second level support across our Synapse products. This engineer is expected be able to resolve most of the cases that are presented to them and responsible for documenting more in-depth evaluations of issues that they are unable to resolve. This engineer must be comfortable with making decisions while working on these more complex issues. This role requires a firm grasp of time management and organizational skills.

To meet the needs of our customers, working outside normal business hours and on some weekends/holidays is required. In addition to working OT to handle workload and meet required metrics/expectations.

Company Overview

At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.

But we don’t stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.

Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive.

Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Job Description

Duties and Responsibilities:

Supports our Synapse products by remotely troubleshooting and resolving issues, assessing and clearing monitor alarms, and providing our customers with timely responses.
Works on 3rd party hardware, software, and network related issues that are sold or supported by FUJIFILM.
Effectively and efficiently uses the FUJIFULM knowledge resources available to help in the troubleshooting process.
Collaborates with peers and other team members when working on more complex technical issues.
Effectively documents cases throughout the process of troubleshooting the issue.
Strictly follows the Technical Assistance Center (TAC) escalation process to move cases, in a timely manner, to the next level engineer when an issue cannot be resolved.
Engineers must have the ability and skillset to answer and facilitate incoming customer calls, effectively communicate with our customers, and document the interactions within a case.
Works cross-functionally with other Synapse teams/products as required and handles other duties as assigned.
Monitors TAC phone system wall boards to ensure that proper statuses are maintained.
Positive customer surveys, documentation accuracy and consistency, timely case and project completion, and finishing the assigned trainings are standard expectations for all FUJI engineers.
Maintains a high level of success with yearly goals provided by your manager and metrics defined on a team level.
Working outside of normal business hours, overtime, holidays, and participation in an on-call rotation are required to cover the needs of the business.
Some short notice overnight travel, based on the needs of the business, to work on customer systems.
Adheres to the Company's quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures.
Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.

Qualifications:

Baseline Qualifications:

Bachelor’s Degree, Trade School Certification (Industry related), or Industry Experience Equivalent
One or more industry-specific certifications in relevant technical background (Microsoft, VMware, Cisco certifications preferred).
Working knowledge of Windows OS (Microsoft Server 2012, 2016, 2019, 2022+), networking, SQL Server, and/or Oracle.
Knowledge of current network technologies.
Superior communication and interpersonal skills, excellent phone manner.
Ability to achieve results and meet goals in a fast-paced, team environment.
Ability to make independent decisions based on interpretation of technology data and product knowledge.
Excellent organizational and multi-tasking skills.
Knowledge of Synapse workflows and their implementations.
Knowledge of clinical data transfer protocols and interfaces (HL7 and DICOM)

Preferred Qualifications:

FUJIFILM Synapse Administration experience.
Working knowledge of Synapse workflows and their implementations.
Working knowledge of clinical data transfer protocols and interfaces (HL7 and DICOM)
Knowledge with Synapse application front end.
Knowledge of medical informatics architecture (VMware and Storage Solutions).
Knowledge of Linux Architecture.
Experience of using Postgresql
Industry-specific certifications in relevant technical background (Microsoft, VMware, Cisco certifications).
Security Certifications (Security + or higher)

Key Performance Indicators:

To maintain this position engineer’s must:
Maintain Security+ Certification (Security + or higher)
Maintain and expand knowledge acquired to be designated as a TAC Subject Matter Expert (SME) in two disciplines.
All engineers must maintain a case workload within 10% of the median of their peers at a minimum.
Case backlogs must stay at or below 25 cases (not including escalated cases) unless approved by management.

Physical Requirements:

The position requires the ability to perform the following physical demands and/or have the listed capabilities:

The ability to sit up to 75-100% of applicable work time.
The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
The ability to stand, talk, and hear for 75% of applicable work time.

Travel:

Occasional (up to 10%) travel may be required based on business need.

In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements.

For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hcushr.department@fujifilm.com or (330) 425-1313).

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Posted Date 13 hours ago (11/12/2026 12:05 PM)

Requisition ID 2026-38195

Job Locations US-Remote

Category Engineering

Company (Portal Searching) FUJIFILM Healthcare Americas Corporation

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More about this job

Skills

Technical support
Time management
Organizational skills
Troubleshooting
Documentation
Regulatory compliance
VMware
Microsoft Windows
Microsoft SQL Server
Oracle
Communication skills
Interpersonal skills
Product knowledge
Multitasking
Fujifilm Synapse
Medical informatics
Linux
PostgreSQL
Security+
ICIMS

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Jobs in the United States