Homebound Services Coordinator

Position Summary The Homebound Services Coordinator supports and manages volunteer-based services for adults who are no longer driving, including transportation, grocery shopping, friendly visits, and access to essential resources. This role supports volunteer engagement, program growth, and ensures high-quality service delivery through intake coordination, volunteer matching, and program oversight. The position plays a key role in strengthening volunteer services, supporting community members, and promoting organizational goals and values.

Essential Functions

• Provide support and guidance to program participants and volunteers.
• Complete client intakes and ongoing assessments.
• Conduct client home visits and identify appropriate services and referrals.
• Match clients with volunteers and coordinate service delivery.
• Assist in planning and facilitating volunteer orientation and training.
• Participate in developing and implementing strategies to engage, support, and recognize volunteers.
• Develop and maintain positive relationships with volunteers and participants.
• Accurately document interactions, services, and updates in program records.
• Coordinate quality assurance calls in accordance with established guidelines.
• Support special initiatives, organizational events, and community engagement activities.
• Promote a culture of philanthropy and community engagement.
• Perform additional duties and initiatives as assigned.

Qualifications

Education & Experience

• Post-secondary education preferred.
• Experience working with older adults or other vulnerable populations preferred.
• Familiarity with community resources preferred.
• Proficiency in Microsoft Office (Word, Excel, Outlook) required.

Skills & Abilities

• Strong communication (written and verbal) and interpersonal skills.
• Ability to manage multiple priorities and projects simultaneously.
• Strong problem-solving, organizational, and time management skills.
• Understanding of volunteer engagement and retention practices.
• Accuracy with documentation and data entry.
• Ability to work independently and collaboratively.
• Demonstrated initiative, flexibility, and resourcefulness.
• Ability to handle interruptions and shifting priorities.
• Commitment to cultural competency and inclusive practices.
• Valid driver’s license and ability to travel locally.
• Ability to obtain or maintain a Level One Fingerprint Clearance Card.
• Willingness and ability to embody AllThrive 365’s core values: COMPASSION, GROWTH, RESILIENCE, and OPENNESS.

Physical Demands & Working Conditions

• Ability to maintain focus and accuracy while managing multiple priorities and interruptions.
• Demonstrated interpersonal skills to interact with clients, volunteers, and staff.
• Ability to sit for extended periods and perform computer-based work.
• Ability to stand and walk intermittently during service coordination and events.
• Frequent use of hands for typing, handling materials, and administrative tasks.
• Ability to hear and speak clearly for phone and in-person communication.
• Ability to lift and move materials up to 30 pounds occasionally.
• Ability to travel locally within Maricopa County as needed.
• Visual ability to use a computer, review documents, and adjust focus.
• Ability to work in a low-risk environment with minimal exposure to hazards.