EHR Training Instructor

EHR Training Instructor (2 locations)

Tacoma,

WA 98431

Monterey, CA 93944

Deliver standardized course material developed for clinical staff on the use of Electronic Health Record (EHR) systems for use in both outpatient and inpatient environments in Medical Treatment Facility.

Perform training duties associated with provider, nurse, medical technician/assistant and clerical user access and use of the systems for documenting patient care and delivery of medical services.

Deliver course material in a classroom setting, providing basic level course instruction to clinical staff.

Support training of the following applications: MHS GENESIS, Joint Legacy Viewer (JLV), and other approved application software solutions used in the context of the EHR.

Independently carry out training sessions established in cooperation and concurrence with other onsite sustainment training staff and training supervisor.

Reviews and evaluates training materials and audiovisual aids for course content and develops recommendations for selecting the most suitable aides for enhancing the effectiveness and efficiency of training.

Develops materials in coordination with other training staff and the training supervisor such as instructor guides and quick reference materials.

Ensures course evaluation tools for maintaining currency relative to system use are completed and returned upon completion of training sessions.

May be required to work outside normal duty hours to meet the needs of the customer.

Provides clinic rounding and deskside support and collects information from Enterprise Service Desk and clinical users to track trouble tickets and individual training requests.

Answers incoming calls for assistance via telephone or electronic transmission, providing training issue resolution for supported personnel serviced.

Collects information from callers to be used in the prompt resolution of requested services and trouble-shooting simple functional-related common user problems.

Assist in making necessary modifications to onsite training programs.

Reviews new or changed training procedures, policies, and regulations, and ensures implementation.

Attends training improvement workshops/seminars.

Requirements

Bachelor’s Degree or related experience

Knowledge of the medical field within an outpatient clinic and/or hospital setting.

Knowledge of health care environment for the delivery of classroom instruction on clinical information systems.

Basic understanding of automated data processing concepts necessary in order to communicate with system users and identify changes in the system or hospital clinical environment that may affect training.

Knowledge of educational techniques and training methodologies for delivery of classroom instruction using clinically related software applications.

Broad knowledge of a wide range of IT standards, principles, concepts, methods, policies, and authorized approaches for IT as well as al variety of EHR applications, operating systems, components, protocols, the equipment and software used in medical treatment facilities.

Knowledge of electronic health system applications such as MHS GENESIS, Cerner, Joint Legacy Viewer (JLV), military legacy systems such as AHLTA or Essentris, or other commercial electronic health record systems.

Knowledge of The Joint Commission (TJC) guidelines, recommendations, and patient safety goals.

Basic understanding of clinical business process flow used within clinical settings to train where clinical documentation supports such initiatives.