Imaging Services Manager

Position Summary

The Imaging Services Manager is responsible for the daily operations, staff leadership, and overall performance of assigned Imaging Services departments and modalities. This position ensures efficient workflows, quality patient care, appropriate staffing, regulatory compliance, and a positive patient and employee experience.

Reporting to the Director of Imaging Services, the Manager oversees departmental operations, develops employees, manages resources, and implements organizational and departmental initiatives.

Qualifications

Education

• Bachelor's degree in Healthcare Administration, Healthcare Management, Business Administration, Radiologic Sciences, or a related healthcare field required.
• Master's degree in Healthcare Administration, Business Administration, or a related field preferred.

Experience

• Minimum of seven (7) years of progressive healthcare or diagnostic imaging experience.
• Minimum of five (5) years of progressive management experience with direct responsibility for supervising employees, managing departmental operations, and overseeing performance.
• Demonstrated experience managing multiple departments, modalities, or clinical service areas.
• Proven experience in budget management, workforce planning, productivity, employee performance management, and operational improvement.
• Experience collaborating with physicians, clinical leaders, and administrative leadership.

Key Responsibilities

• Oversee daily Imaging Services operations to ensure efficient workflows, appropriate patient access, timely service delivery, and effective resource utilization.
• Manage departmental staffing, scheduling, recruitment, onboarding, productivity, and employee performance while providing leadership, coaching, and development to coordinators, leads, and staff.
• Monitor departmental budgets, labor expenses, supplies, equipment utilization, and operational needs to support financial and operational goals.
• Ensure quality patient care, patient safety, regulatory compliance, and a positive patient experience across assigned departments.
• Identify and implement opportunities to improve workflows, productivity, service delivery, and operational efficiency.
• Coordinate implementation of education, training, approved departmental initiatives, new technology, and process improvements.
• Build and maintain effective working relationships with physicians, radiologists, employees, and other healthcare departments to support coordinated patient care and operations.
• Communicate departmental goals, expectations, policies, operational changes, and performance outcomes to staff and relevant stakeholders.
• Address routine employee, physician, patient, and operational concerns, resolving issues within established authority and escalating significant matters appropriately.
• Monitor departmental performance and provide regular updates to the Director of Imaging Services regarding operational results, staffing, financial needs, challenges, and improvement opportunities.

Required Knowledge, Skills & Abilities

• Knowledge of diagnostic imaging operations, workflows, and regulatory requirements.
• Strong leadership, communication, and employee development skills.
• Ability to manage multiple priorities and oversee daily departmental operations.
• Knowledge of staffing, scheduling, budgeting, and productivity management.
• Strong problem-solving, organizational, and decision-making skills.
• Ability to analyze performance data and identify opportunities for improvement.
• Ability to build effective relationships with physicians, employees, and organizational partners.
• Proficiency with healthcare information systems and Microsoft Office applications.
• Ability to work independently, exercise sound judgment, and maintain confidentiality.

Working Conditions & Physical Requirements

• Primarily works in a hospital or healthcare clinical environment.
• Requires frequent walking throughout assigned departments and occasional prolonged standing.
• May require bending, reaching, and lifting or moving equipment and supplies within established guidelines.
• May be exposed to clinical environments where diagnostic imaging procedures are performed.
• Must follow applicable infection prevention, radiation safety, and workplace safety requirements.
• May require occasional evening, weekend, holiday, or on-call availability based on operational needs.

Core Competencies

• Leadership: Ability to lead, motivate, and develop employees.
• Communication: Effectively communicates with staff, physicians, and organizational partners.
• Accountability: Foster a culture of accountability, continuous improvement, customer service excellence.
• Problem-Solving: Identifies challenges and develops effective solutions.
• Operational Management: Effectively manages daily operations, staffing, and departmental coverage, and resources.
• Financial Awareness: Understands budgeting, productivity, and cost management.
• Quality & Patient Safety: Promotes safe, high-quality, patient-centered care.
• Adaptability: Effectively manages change and shifting operational priorities.
• Collaboration: Builds positive working relationships across departments.
• Professionalism: Demonstrates integrity, sound judgment, and confidentiality.