Desktop Support Engineer / IT

Position Summary

Frier Levitt LLC, a healthcare and life sciences law firm, seeks a full-time Desktop Support Engineer to provide on-site IT support across our Pine Brook, New Jersey and New York City office locations. The Desktop Engineer owns the reliability, security, and user experience of employee endpoints across Windows and macOS. This role designs, deploys, and supports the desktop platform: imaging and provisioning, configuration management, identity and access on the device, application packaging, and break-fix for complex issues that escalate beyond Service Desk. In this role, you will, manage employee technology onboarding and offboarding, maintain desktop and mobile device infrastructure, and coordinate with our Senior IT Manager to deliver comprehensive IT support.

Reporting Structure: Senior IT Manager

Primary Location: 84 Bloomfield Avenue, Pine Brook, NJ

Secondary Location: One World Trade Center, Suite 45E, New York, NY

Key Responsibilities & Time Allocation

Schedule

• Full-time on site, Monday-Friday, 9-5, with flexibility for urgent issues

End-User Support

• Provide hardware and peripheral support (desktops, laptops, monitors, printers, VoIP phones)
• Support Microsoft 365 applications, and authentication systems
• Liaise with MSP when issues require physical or advanced support under Senior manager supervision
• Liaise with senior manager on Entra ID, Hybrid AD, SSO, and device-based Conditional Access changes.
• Evaluate new hardware, OS versions, and tools; produce pilot results and go/no-go recommendations.
• Maintain end-user satisfaction through responsive, professional support

Employee Onboarding & Offboarding

• Set up new employee hardware, software licenses, and office infrastructure
• Configure Microsoft 365 accounts and security access
• Coordinate secure equipment deprovisioning for departing employees
• Ensure compliance with firm security and report appropriately to Sr. IT Manager
• Maintain documentation of user credentials and permissions

What This Role Is NOT

• This is not a software development or advanced engineering role. Deep programming expertise is not required.
• This is not a replacement for the MSP. Our MSP remains responsible for remote helpdesk, monitoring, and infrastructure management.

Required Qualifications

• 2-4 years of hands-on desktop or end-user support experience, preferred but not limited to Law Firms
• Strong troubleshooting skills for Windows and/ 10% macOS
• Practical experience with Microsoft 365 tools (Outlook, Teams, OneDrive, SharePoint)
• Production experience with Microsoft Intune and/or ConfigMgr (SCCM), including application deployment and compliance.
• Knowledge of Active Directory and Entra ID fundamentals: OU design, GPO, device join types, groups, and Conditional Access concepts.
• Experience on device identity: Entra ID / Azure AD join, Hybrid join, Group Policy, local admin strategy.
• Knowledge on OS and third-party patching, feature updates, and driver/firmware hygiene.
• Application packaging, deployment rings, and software catalog quality.
• Hardware standards (laptops, docks, peripherals)
• VIP and executive support for complex desktop, collaboration, and peripheral issues.
• Experience with Document Management Platform
• Experience with VPN, network connectivity, and user authentication systems
• Excellent customer service and communication skills
• Ability to work independently and prioritize multiple requests
• Ability to travel between Pine Brook and NYC offices as needed

Qualifications (Preferred)

• CompTIA A+ certification or equivalent, preferred
• Experience with Ninja IT ticketing systems and helpdesk workflows
• Previous IT support experience in a law firm or professional services environment
• Familiarity with IT compliance and security best practices
• Basic knowledge of networking concepts (DNS, DHCP, firewall basics)

Benefits

Frier Levitt offers a competitive salary, bonus eligibility, annual evaluation, and a full range of benefits (either paid or partially paid by firm), including PTO, medical, dental, 401(k) (upon eligibility to participate), life insurance, LTD. Additional voluntary benefits include vision, supplemental life insurance. On-site gym facility in Pine Brook, NJ.

Posted salary range is given in good faith. Actual salary will be based on experience and other factors.

Frier Levitt is an equal opportunity employer. The firm actively seeks diversity among its employees. The firm does not discriminate on the basis of race, color, creed, religion, sex, national origin, veteran status, mental or physical handicap or disability, age, citizenship status, alienage, ancestry, marital status, sexual orientation, gender identity, or expression, or any other criteria prohibited under applicable federal, state or local law.