CLIENT SERVICES SPECIALIST

• Assist with client check-in and check-out processes.
• Schedule and reschedule client appointments as needed.
• Make reminder calls for upcoming medical appointments.
• Make reminder calls for the intake appointments and planning to meet the client upon their arrival, reducing the anxiety of entering a new clinic.
• Contact clients in the event of provider cancellations or changes.
• Assist with coordinating information for final decision making regarding the request for discharge.
• Cover the front desk during breaks, absences, or as assigned.
• Provide a welcoming and supportive presence for clients in waiting areas.
• Assist with measuring height, weight, and BMI for medical appointments.
• Assist with community contacts related to requesting records, tracking blood work, contacting schools, etc. to assist with coordination of care and service delivery.
• Monitor client behavior in public spaces and report concerns to appropriate personnel.
• Adhere to clinic policies and procedures to ensure client safety and confidentiality.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Previous experience in healthcare, behavioral health, or administrative support preferred.
• Strong interpersonal and communication skills.
• Patience, empathy, and the ability to stay calm under pressure.
• Professional, compassionate, and respectful demeanor.