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Frette

Sales Specialist

New York, NY, United States

Up to $25 USD / hour

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Job details

Pay: Up to $25 USD / hour
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description For over 164 years, Frette has crafted exquisite linens, blending Italian artistry with timeless luxury. Master artisans in Concorezzo and Milan transform the finest fibers into creations of unmatched quality and elegance. Renowned for its signature finish, Frette has graced iconic destinations - from St. Peter’s Basilica to the Orient Express - while over 500 European royal families have slept beneath its sheets. Today, its legacy lives on in luxury hotels, private residences, yachts, and jets, remaining dedicated to outfitting the world’s most exceptional spaces.

Job Description

Working at Frette is much more than just a job. It is an opportunity to become a point of reference in the world of luxury style and lifestyle, delivering memorable experiences and helping to write the story of a brand that has represented Italian excellence for over 160 years.

As a Sales Specialist, you will be responsible for:

Representing the Frette DNA in every client interaction, turning every sale into a personalized and memorable experience
Building authentic and meaningful relationships with clients, developing your own client portfolio and contributing to the growth of the boutique
Providing expert sales consultations through an in-depth knowledge of the product, design, and the client’s lifestyle
Achieving and exceeding commercial targets through clienteling, client retention, and sales development activities
Ensuring operational excellence within the Boutique, contributing to the brand’s high standards of service and presentation

Client Experience & Sales

Build strong and meaningful relationships with Clients through a personalized, consultative approach
Proactively expand your Client network beyond the Boutique, creating new connections and opportunities through networking, local activities, and strategic relationships, with the goal of building a strong and qualified client portfolio over time
Develop your client portfolio through clienteling activities and consistent follow-up
Understand clients’ needs, preferences, and lifestyles in order to provide personalized solutions
Identify and generate upselling, cross-selling, and White Glove service opportunities
Achieve sales targets and key commercial KPIs
Develop a structured approach to client relationship management through the Proximity CRM, leveraging client insights and data to create personalized experiences and anticipate needs and commercial opportunities

Brand Experience

Share Frette’s history, craftsmanship, and heritage through engaging storytelling
Deliver the Frette Selling Ceremony, adapting it to the individual needs of each client
Provide clients with a holistic consultation combining product, design, and lifestyle
Gather client feedback and contribute to the continuous improvement of the client experience

Store Operations

Support the store’s daily operational activities, including cash register operations, quotations, returns, orders, and opening and closing procedures when required
Collaborate in stock management and deliveries
Maintain visual merchandising standards and ensure the Boutique is presented to the highest standards

What Makes You Successful

Build authentic relationships and make every client feel welcomed, valued, and appreciated
Demonstrate a strong commercial mindset and turn opportunities into results
Consistently nurture client relationships through clienteling and follow-up activities
Be curious and passionate about design, luxury, and lifestyle
Be proactive, detail-oriented, and demonstrate a strong sense of initiative
Work with energy, collaborate effectively with the team, and contribute to a positive working environment

Qualifications

Skills & Competencies

3 years of experience in luxury retail, hospitality, or interior design preferred
Passion for luxury, design, and client service
Excellent interpersonal and communication skills
Strong results orientation and commercial awareness
Ability to work effectively as part of a team in a dynamic environment
Familiarity with POS systems, CRM platforms, and Microsoft Office / Google Workspace

Physical Requirements:

Ability to lift and mobilize small to medium items up to 40 lbs. while utilizing appropriate equipment and techniques.
Ability to maneuver effectively around the boutique floor, stock room, and offsite.
Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and OSHA-approved ladder safety.

Additional Information Compensation, Benefits & Career Development At Frette, we recognize that exceptional talent deserves meaningful rewards. We are committed to supporting our team members through competitive compensation, comprehensive benefits, professional development opportunities, and recognition programs that celebrate success. Compensation & Incentives

Competitive hourly base pay of up to $25 per hour
Monthly individual commission opportunities
Guaranteed commission during your first three months
Quarterly sales bonus opportunities
Anniversary incentives and employee recognition programs
Referral bonus program
Full-time employment with consistent scheduling

Benefits & Wellbeing Eligible employees have access to a comprehensive benefits package designed to support a wide range of personal and family needs, including:

Medical, dental, and vision coverage
Short-term disability insurance
Company-paid life insurance and long-term disability insurance
Employee Assistance Program (EAP)
Wellness programs and resources
Paid Time Off and paid holidays
Leave of absence programs with salary continuation
401(k) plan with company match

Benefits become available on the first day of the month following 60 days of employment All your information will be kept confidential according to EEO guidelines.

It is the policy and commitment of Frette to provide equal employment and advancement opportunities to all individuals. The objective of Frette is to recruit, hire, train, and promote the most qualified applicants into all job levels. Frette does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age disability, or any other characteristic protected by law. Frette will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in any undue hardship to the Company. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

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More about this job

Skills

Sales
Upselling
Achieve sales targets
Process improvement
Retail operations
Opening and closing procedures
Merchandising
Communication skills
Point of sale
Microsoft Office
Google Workspace

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