Shift Manager

The Nothing Bundt Cakes (NbC) Team Member plays a vital role in delivering joy to guests through exceptional service, quality bakery production, and a welcoming atmosphere. Whether engaging directly with guests, preparing delicious cakes, frosting, or maintaining a clean and organized bakery, this role is integral to the team’s success. A Team Member embodies NbC’s core values and ensures every guest has a memorable experience.

Accountabilities/Duties:

• Provide outstanding customer service, warmly greeting guests and assisting with orders in person and via phone.

• Maintain strong product knowledge to educate guests on NbC cakes, flavors, sizes, and complementary merchandise.

• Assist in the preparation, baking, frosting, and packaging of cakes following strict proprietary recipes and food safety guidelines.

• Ensure all food handling and sanitation standards comply with health and safety regulations.

• Operate bakery equipment such as commercial-grade mixers, ovens, and frosting tools with precision.

• Maintain an organized and clean bakery, including dishwashing, sweeping, mopping, and sanitizing workstations.

• Monitor inventory levels and notify management when replenishment is required.

• Work collaboratively with team members to uphold brand standards and ensure efficient bakery operations.

• Uphold strict adherence to dress code, personal hygiene, and operational procedures.

Knowledge, Skills, and Abilities:

• Excellent customer service and communication skills with a warm and positive attitude.

• Strong multitasking and organizational skills in a fast-paced environment.

• Ability to perform precise, repetitive tasks requiring continuous hand, wrist, and arm movement.

• Understanding of basic math and measurement units for accurate ingredient preparation.

• Capacity to lift up to 50 pounds and stand for extended periods.

• Ability to follow detailed instructions and work with minimal supervision.

• Experience in a bakery, restaurant, catering, or retail setting is a plus.

Core Values and Competencies:

Servant’s Heart:

• Puts the needs of the guest and team first.

• Demonstrates reliability, trustworthiness, and responsiveness.

• Acts with humility and empathy.

Spirit of a Champion:

• Takes initiative and ownership of responsibilities.

• Shows drive and passion for delivering excellence.

• Maintains a strong sense of urgency and upholds brand standards.

Genuine Connections:

• Engages warmly and authentically with guests and team members.

• Communicates openly, clearly, and respectfully.

• Builds positive, productive relationships.

Qualifications

Education, Certifications, and Work Experience Requirements:

• Must be at least 18 years old (18 years old for certain roles such as baking, frosting and dishwashing).

• No formal education or experience required, but prior experience in guest service, bakery, restaurant, or retail is a plus.

Work Availability:

• Must have flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on business demands.

Join our team and help us spread joy one delicious bite at a time!